Gray-Daniels Nissan Brandon - Service Center

Buyer BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Our experience with this dealer was so bad that I reported it to Nissan USA Consumer Affairs. A case is pending now. An investigator from Nissan has Our experience with this dealer was so bad that I reported it to Nissan USA Consumer Affairs. A case is pending now. An investigator from Nissan has been assigned. Here are the highlights: 1. Went there to buy parts 2. Totally rude, ignorant, unfriendly, and unhelpful people in the parts department. The woman at the counter said, "They ain't here." And, "I ain't talked to nobody." This was in reference to parts I had ordered and were listed to be in stock. It was just a terrible experience for my wife who was picking up the parts I had already paid for. 3. My wife explained to the General Manager that she had a terrible experience just trying to pick up parts. The GM just smiled and shook his head. Totally unhelpful. 4. I called later to try to speak to the General Manager. The operator on the phone was absolutely the worst person I've ever spoke to in any kind of business. I was not mean to her, but I insisted to speak to the General Manager. She actually screamed at me so loud I had to move the phone away from my ear. Of course, she sent the call to some lady's voice mail. 5. Canceled my order. Called back to speak to the Parts Manager. He was about as friendly as a rattlesnake. He said, "it's canceled." About 20 minutes later, I checked the status of my order online. Wasn't canceled. I guess I'll have to talk to my credit card provider to get charges reversed if it doesn't get canceled. After all this, I filed a case with Nissan USA Consumer Affairs. An investigator has been assigned to the case. I doubt anything will happen, but at least I am voicing our experience with the worst dealer that there could possibly be. So, BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Excellent Very please, with the service department had my Nissan Altima service, excellent services wouldn't go anywhere else, great service , trustworthy, frie Very please, with the service department had my Nissan Altima service, excellent services wouldn't go anywhere else, great service , trustworthy, friendly staff, very clean dealer. More

unprofessional This is the most unprofessional group of individuals that I have dealt with in a long time. My husband and I were told to drop our vehicle off for ser This is the most unprofessional group of individuals that I have dealt with in a long time. My husband and I were told to drop our vehicle off for service on Saturday and pick up a loaner vehicle as long as it was before 4pm. We decided we should call after being half way there. When we finally got Chris on the phone he informs us that we are not able to get our loaner vehicle because ...get this....it was slow so the service department went home....Really....even though we were told to come???? Wow... really ...already this vehicle is a danger 2015 Armada shutting off while you are driving it...then this bunch of nonsense. ...I will be contacting upper management and anyone who will listen about this unprofessiinalism! More

Oil Change Come in for an oil change & tire rotation. I received updates on the progress and was satisfied with the service, both the time and the personal updat Come in for an oil change & tire rotation. I received updates on the progress and was satisfied with the service, both the time and the personal updates. More

Oil change I was very satisfied with staff and service I received. It is so nice to have wifi available while you wait. John came and checked me a couple of tim I was very satisfied with staff and service I received. It is so nice to have wifi available while you wait. John came and checked me a couple of times while I waited More

Survey Great svc-fast-no long waiting-friendly staff-overall svc was excellent-I would recommend Gray Daniels to any of my friends. Than Great svc-fast-no long waiting-friendly staff-overall svc was excellent-I would recommend Gray Daniels to any of my friends. Thank you Robert H. Stern More