Gray-Daniels Nissan Brandon

If I could give less than 1 star I would ​Rating: ⭐☆☆☆☆ (1/5) ​I am highly disappointed with the service department at this dealership and will never buy a vehicle or have one repaired here again. I am co (1/5) ​I am highly disappointed with the service department at this dealership and will never buy a vehicle or have one repaired here again. I am completely done with this brand due to poor communication, ineffective diagnostics, and misleading discount policies. ​The Timeline & Repair Failure: ​Friday: I scheduled a 10:30 AM appointment for repairs but dropped the vehicle off early at 8:00 AM. The vehicle sat untouched all weekend. ​Monday: A diagnostic test was finally run late Monday afternoon. While they identified some issues, they missed others. I was told parts would be in and the vehicle would be ready by Tuesday evening. ​Tuesday: I picked up the vehicle after paying over $4,000 for the initial repair. I was told the technician test-drove it and found no issues. However, within less than a mile of driving away, the exact same issue returned. ​The Current Issue & Cost: I had to return to the shop for the exact same problem. It turns out another seal for the same part needs to be replaced. I am now being charged an additional $300-plus, including paying the exact same labor cost twice for a failure that should have been caught and resolved during the initial $4,000 repair. ​False Advertising on Military Discount: The dealership claims to offer a 10% military discount. On a bill exceeding $4,000, a 10% discount should have been over $400. Instead, they only deducted $100.00. Caping a percentage-based discount without disclosing it upfront is completely misleading to service members. ​Save your time and money. Take your business to a mechanic or dealership that values communication, gets the diagnosis right the first time, and honors their stated discounts. More

I was pleased with the service I received at the dealership. The facility is clean, staff is professional and has good customer service skills. dealership. The facility is clean, staff is professional and has good customer service skills. More

It was quick and Excellent It was quick and excellent. I enjoyed the experience. The worker was so polite I enjoyed the experience. The worker was so polite More

Got in without an appointment and got my oil changed no problem! Wait wasn't bad at all problem! Wait wasn't bad at all More

Got in without an appointment and got my oil changed no problem! Wait wasn't bad at all problem! Wait wasn't bad at all More

Great service and Everyone is always friendly Im there so often for maintenance that it's good to feel like family or a part of the team often for maintenance that it's good to feel like family or a part of the team More

Very down to earth sales conversation. I loved the convenience of being able to purchase a vehicle so easily. Great experience that I would recommend to any car buyer I loved the convenience of being able to purchase a vehicle so easily. Great experience that I would recommend to any car buyer More

Courteous, fairly fast service, easy to check on progress, and no pressure for other services. progress, and no pressure for other services. More

Taryn was very helpful and answered all of my questions. The work was done quick and with good quality The work was done quick and with good quality More

She was attentive, welcoming, sweet, and so very helpful. she made me feel like family and made the overwhelming car buying experience peaceful, enjoyable and honestly the time went by much quicker. i will s she made me feel like family and made the overwhelming car buying experience peaceful, enjoyable and honestly the time went by much quicker. i will send everyone i know to ms. debra bc she really is the best of the best!! More