Gray-Daniels Chevrolet

Two weeks ago I submitted a feedback form to Gray-Daniels Chevrolet on their website. They have yet to respond. Rather than re-type it all, I'm just going to copy and paste here my comments to them: I a Chevrolet on their website. They have yet to respond. Rather than re-type it all, I'm just going to copy and paste here my comments to them: I am writing to inform someone of some of the problems we have had with your dealership. My wife purchased a Yukon Denali from your dealership about a year ago. At the time, we were told the vehicle only had one key. I raised a question about being sent home with a "new to us" vehicle and only one key. We were told to file a lost key claim under the extended warranty and have it replaced that way. Seems a bit ridiculous, but that's what we did. Upon receiving the vehicle, it had not be cleaned and detailed. We had to bring it back another day for that. Then the alternator went out. We had an appointment to have that looked at and worked on, and dropped the vehicle off early one morning. At the end of the day, it had not even been looked at. What is the purpose of an appointment then? Which bring me to today, the final straw. A while back, GMC issued a recall on all of the engine models that this vehicle has. Initially, it was just a recall and GMC stated there was not a solution yet. A while later, we get a letter in the mail stating the remedy is an engine inspection, and to call our dealership to set up an appointment. Upon inspection, if there is no current engine damage, the vehicle will have an oil filter replacement and a new oil cap with a newly required oil grade to be put into the engine. We dropped the vehicle off a little before the appointment time (8:30am) this morning. Within 10 minutes, the service department called my wife and told her it could be picked up, because there was no remedy for this recall. When she told him that there was a letter stating what the remedy was, he pushed back, saying that a recall remedy had not been issued, and that GMC had only issued a general recall notice. I'm reading the remedy letter as I type this. So after me changing which work office I was going to be at today in order to facilitate drop off and pick up of her vehicle at Gray-Daniels (and us dealing with a fussy 2 yr old and a 2 month old who were along for the ride), we go back to the dealership and then she was told that "the parts required for the remedy are not in stock". First off, we were initially told there was no remedy. Now we are told the parts aren't in stock. How do you know which parts are needed if there has been no remedy issued? So has there been no remedy issued, or are the parts not in stock? Further, why was she allowed to make an appointment for this recall inspection if you are unable to do anything about it? I know a remedy has been issued; I'm reading the letter. So we were first lied to, then fed a xx story about parts not being in stock. Understood I don't know all the ins and outs, but according to the letter, it sounds like the only parts needed are an oil filter and an oil cap. So Gray-Daniels Chevrolet doesn't have these two common items in stock? Pitiful if so. Worse if this is just another lie. Needless to say, you have gotten the last business you will ever receive from us. It's been just one problem after another. I was hoping to send this to a general manager or service department manager. You have no email listed for anyone there. Granted, I could call, but this way I can remember all the points I wanted to bring up, and not forget them in the middle of a call. If anyone wants to call me back, I'd be happy to talk about it. Thank you for your attention. More

What a terrific experience. My salesman Eddie Shorter blew every negative misconeception of a car salesman out of the water. He was pleasant,extremely knowledgeable,and he made My salesman Eddie Shorter blew every negative misconeception of a car salesman out of the water. He was pleasant,extremely knowledgeable,and he made our deal happen. He anticipated every issue we had as my Mom is a senior. He catered to her needs,ambulatory,comfort,and while doing our paperwork.I cannot say enough great things about him but to sum it all up He is a genuinely good man. Finance manager was terrific as well. It was quick,forthright,and experienced. He was a pleasant person that was supportive and explained everything well. This experience has made me a lifetime customer. I encourage everyone to experience the Grey Daniel's difference,where you are treated with respect,kindness ,and love. Give Eddie a chance to change your past buying experiences into something wonderful and stress free.Thank you Grey Daniel's for an awesome buying experience. More

ive been waiting refund on my warranty since jan. 2024. I suppose to received this refund within 6wks that finance manger (M.A.) told me in jan 2024. but its august 2024 still haven't received nor h 2024. I suppose to received this refund within 6wks that finance manger (M.A.) told me in jan 2024. but its august 2024 still haven't received nor heard from dem. I went couple of times to see dem in person since jan 2024, finance manager(M.A.) would say "I turned in the paperworks" or "I will look into it" and will call you back, which he haven't done that either. I always had hight respect of GRAY DANIELS, but not now, the way they treat me or will not help me!!!! More

I bought a 2021 Certified Pre Owned Chevy Tahoe from this dealership and it had a bent rim and a bent left rear spindle on the rear axle. Contacted the salesman and sent him pictures of the damage and the re dealership and it had a bent rim and a bent left rear spindle on the rear axle. Contacted the salesman and sent him pictures of the damage and the repair cost and he never replied to any of my messages or returned any of my calls . They told me the vehicle had never been in an accident and didn’t have any damage to it. It the vehicle underwent a 170 point inspection to become certified pre owned then they should have caught this before they sold it to me. Talked to sales manager and only thing he said was we will review the carfax. They also sold us an extended warranty plan on the vehicle the won’t pay for the vehicle to be fixed because it doesn’t cover wheels, or suspension components. The salesman who sold it to me tried to change the price of the vehicle in the paperwork too. We ageed on a trade in price for my vehicle and for the Tahoe I was purchasing and I signed paperwork saying I would buy it for that amount and two days later when I went back in to buy it he had changed the price to $2500 more than what was agreed upon. I would implore everyone to steer clear of this dealership. If they will do this to a disabled American combat veteran then they will do it to anyone!!!! More

Dealing with this dealership was a nightmare! After I posted a one star review, I got a reply that said to call them and talk about the problem. When I tried to call and talk to the sales manager After I posted a one star review, I got a reply that said to call them and talk about the problem. When I tried to call and talk to the sales manager, he would not return my call. I would never advise anyone to buy from this dealership! More

Good experience. Easy to deal with. No issues buying a vehicle. We would use again. Easy to deal with. No issues buying a vehicle. We would use again. More

There’s a number of things they are crooks they fill you with lies and if you catch them in them, they changed your story. I caught them in three different lies today. They also ran my credit right after I with lies and if you catch them in them, they changed your story. I caught them in three different lies today. They also ran my credit right after I asked that I didn’t want it ran I just wanted to see if I could qualify, so if you don’t know what you’re doing, do not trust these people I wouldn’t trust none of them ever again I was lied to by three different people. Well, the last one maybe wasn’t line. He may have just busted the other two out but I even signed papers for a lease and was told they would switch it over Friday when I paid the rest of the deposit after I paid Man and went to receive my key. I was told the truck was then being worked on after I said, I would do the repairs myself the lady didn’t come back and told me the bank was not final on it. But I have just already signed for the vehicle and also paid a partial down payment and I signed papers to lease the truck so I’ll leave with no truck. My wife then calls them and they tell her that everybody was wrong but I still signed a lease agreement for today not Friday again I would not trust these people unless you know what you’re doing I’m not very smart with this, so they were able to pull a lot over on me. More

My car was towed to the dealership this morning. I was told a diagnostic will at least get done today. No one has contacted me or even told me who my advisor was and they day has gone by. They give I was told a diagnostic will at least get done today. No one has contacted me or even told me who my advisor was and they day has gone by. They give me the run around every time I need service done. Now my car has gotten worse because they always tell me they do not have time to work on my car. More