Graue Inc. - Service Center

What a great place!! We had been looking for a Tahoe for a while with no luck. Graue had what we wanted with a no pressure sale and even went above and beyond and delivered the vehicle to us! Terry Allen a while with no luck. Graue had what we wanted with a no pressure sale and even went above and beyond and delivered the vehicle to us! Terry Allen was a pleasure to work with. Please consider shopping here when searching for your next vehicle. More

Thanks for helpig us. We were treated great they offered snacks. They also let us use a rental while they fixed our van. They were great people. Thanks for the great servic We were treated great they offered snacks. They also let us use a rental while they fixed our van. They were great people. Thanks for the great service! More

Excellent place to have your car repaired They fixed my car quickly and made me feel confident. Very pleasurable experience in an not ideal situation. I am back on the road. Thanks. They fixed my car quickly and made me feel confident. Very pleasurable experience in an not ideal situation. I am back on the road. Thanks. More

Missed the finishing touches following an oil change Just completed an oil change & tire rotation provided within the first 2 years following a purchase. The completed service sheet indicates that exter Just completed an oil change & tire rotation provided within the first 2 years following a purchase. The completed service sheet indicates that exterior windows were cleaned. This was not the case. Obviously, this has nothing to do with the oil change itself, but it does make me wonder if any of the other "included checks & safety inspection" were actually performed. More

Simply Awesome! My son and wife were passing through Lincoln last week when the transmission acted up on my elderly GMC pickup. Service manager Dave got them in promp My son and wife were passing through Lincoln last week when the transmission acted up on my elderly GMC pickup. Service manager Dave got them in promptly and they were on the road in less than 5 hours. My son said that the driveline tech, by looking at the reciept I think John Mileham?, even delayed lunch so that they could get back on the road sooner! Bravo to these folks! If I lived in Lincoln I would buy from this dealer in heartbeat. Thanks again! More

Servie On a recent trip to visit my granddaughter I had a problem with my GMC bought in Mason City. Without Terry Allen and Dave Awe helping resolve the prob On a recent trip to visit my granddaughter I had a problem with my GMC bought in Mason City. Without Terry Allen and Dave Awe helping resolve the problem I was up " the creek". Can't say enough about them or the service I received from the Graue dealership. Many thanks to all. Mike Proctor More

amazing service department Can't express enough how great the service department is. My son was still 2 hours from home on his way back from college when he was ran off the roa Can't express enough how great the service department is. My son was still 2 hours from home on his way back from college when he was ran off the road on I 55. He called us to say the car was shaking, what should he do. My husband had outpatient surgery that morning, so he was unable to drive 2 hours to check the car out. He called the service department here to explain what happened and ask if the could see if the car was safe for our son to continue driving. They said they were very busy, and would give it a quick look, but if repairs were needed, it might have to wait until next day. They looked at car, as soon as my son got there, and then called my husband to let him know we needed 2 new rims. My husband told them we have 2 extra rims for that car. They said if I could get those to them, they would fix it, so we could get home safely the same day. The charge was WAY less than what I would have expected. All employees were very kind. I can't say enough about how great this service department is! More

Super Service Center Our car suffered an electronic failure while we were on the road 130 miles away from our home, in the afternoon 2 days before Thanksgiving. Fortunatel Our car suffered an electronic failure while we were on the road 130 miles away from our home, in the afternoon 2 days before Thanksgiving. Fortunately for us, we were only 3 miles away from this dealership at the time, and even more fortunate for us it was this dealership. We called them and spoke with Nate, a service representative there. He dispatched a tow truck and got our car into their service facility and immediately started working on it. Then, this dealership was gracious enough to have another of their staff, Don, give us a ride 30 - 40 miles to the Springfield airport which was the nearest place we could rent a car to get back home. The icing on the cake was that Nate called the next morning with the good news that our car had been repaired, and at a cost of far less than we were expecting. This incident had the potential of a major disruption in our holiday plans. Thanks to these wonderful people it turned into a minor inconvenience. We can't say enough good things about Graue Inc. More

I called the Service center on an issue needing repair with my daughter's car, a Cobolt, Dave Awe, the Service Manager at this location was so customer oriented. He worked throughout the day securing ano with my daughter's car, a Cobolt, Dave Awe, the Service Manager at this location was so customer oriented. He worked throughout the day securing another vehicle until the car can be repaired - and even called me with an update of where he was on securing a vehicle for her to use. The 5 in my family, my husband and triplets have never driven anything but GM vehicles since I was a long term employee of GM, however, in all these years of dealing with service depts of GM vehicles, I have never encountered anyone as customer focused as Dave Awe. I told him this and because I was so shocked to get status updates on his progress and he communicated to me his philosophy on customer service and how he considers his customers to be his first priority. At the end of the year we are considering purchasing another GM vehicle and most definitely - with the kind of attitude and kind service offered by this dealership, we will definitely secure it from Graue. My daughter has gone for her oil changes and other service needs over the last few years with her vehicle and raves at how honest and helpful the people are in this service department every time she has had to go. I have never seen such great service as this at a dealership - and they should be commended!!!! More