Graue Inc.

I called the Service center on an issue needing repair with my daughter's car, a Cobolt, Dave Awe, the Service Manager at this location was so customer oriented. He worked throughout the day securing ano with my daughter's car, a Cobolt, Dave Awe, the Service Manager at this location was so customer oriented. He worked throughout the day securing another vehicle until the car can be repaired - and even called me with an update of where he was on securing a vehicle for her to use. The 5 in my family, my husband and triplets have never driven anything but GM vehicles since I was a long term employee of GM, however, in all these years of dealing with service depts of GM vehicles, I have never encountered anyone as customer focused as Dave Awe. I told him this and because I was so shocked to get status updates on his progress and he communicated to me his philosophy on customer service and how he considers his customers to be his first priority. At the end of the year we are considering purchasing another GM vehicle and most definitely - with the kind of attitude and kind service offered by this dealership, we will definitely secure it from Graue. My daughter has gone for her oil changes and other service needs over the last few years with her vehicle and raves at how honest and helpful the people are in this service department every time she has had to go. I have never seen such great service as this at a dealership - and they should be commended!!!! More

It was a awesome experience, no pressure, treated with respect. The salesman, Scott Renfro gave a great presentation introducing us to the world of Cadillac's. Negotiations were simple and non-intimidat respect. The salesman, Scott Renfro gave a great presentation introducing us to the world of Cadillac's. Negotiations were simple and non-intimidating. John Radloff handled closing which went smooth and quickly. Our thanks to the crew at Graue's for a job well done. We will definitely be back. More

Scott's professionalism and knowledge was only surpassed by his kindness in my purchase today. My mother and I have done business here in the past and have been very satisfied. I was treated lik surpassed by his kindness in my purchase today. My mother and I have done business here in the past and have been very satisfied. I was treated like family from Scott and all of the Graue Buick associates. More

Overall excellent experience at Graue! Was looking at dealerships in Peoria and felt hounded, leaving frustrated and disappointed. Graue was a totally different experience. I really liked that the sale dealerships in Peoria and felt hounded, leaving frustrated and disappointed. Graue was a totally different experience. I really liked that the salesman would say "If we're lucky enough to get your business". My experience while looking for a car at other dealerships was extremely poor when comparing others to Graue. I got a good deal on my car as well, and and the $400 certified warranty is a steal! More

Scott Renfro surpassed all my expectation. He was honest and an excellent salesman. My experience at Grauve Inc. was seamless and I would recommend them. and an excellent salesman. My experience at Grauve Inc. was seamless and I would recommend them. More

This is the first vehicle we have bought at Graue, Inc. All the employees that we dealt with during the purchase of this vehicle were very knowledgeable and friendly. Scott Renfro, our salesman, was very All the employees that we dealt with during the purchase of this vehicle were very knowledgeable and friendly. Scott Renfro, our salesman, was very professonial and went out of his way to make us feel welcomed and took excellent care of us and explained to us everything we needed to know regarding the vehicle and the dealership. Thanks again to Scott and Graue, Inc. More

Scott & John were more than helpful with questions, concerns, and follow up. They were very well informed and were able to answer any questions that I had. The purchase and signing went smoothly and concerns, and follow up. They were very well informed and were able to answer any questions that I had. The purchase and signing went smoothly and they were able to work around my schedule. Their flexibility and helpfulness was greatly appreciated. More

My wife and I bought a 2013 Volt from Graue on June 29. We found that they had the Volt with exactly the options we were looking for by going to the Chevy website and called them to get a quote. We talked We found that they had the Volt with exactly the options we were looking for by going to the Chevy website and called them to get a quote. We talked to John and Scott and quickly came to a price we were comfortable with. We drove all the way from Urbana, IL to buy the car the next day. We weren't sure about trading in our car but were give a very fair price for it and decided to do so. Scott, John and Chris were all very helpful and the entire process of buying the car was surprisingly pleasant. Scott was also very patient in explaining the numerous features of the car. This was by far the best dealer experience we have had. More

We purchased a new car from Graue Chevrolet, the whole experience was smooth from start to finish. Scott went through pricing with various options, and once we selected the model and color choice, he wor experience was smooth from start to finish. Scott went through pricing with various options, and once we selected the model and color choice, he worked with our credit union to have everything ready to go. He went thru all the details and set up the Bluetooth and On Star - explaining how to use all the features. We met the service department folks and the owner of the dealership even took our picture for their Facebook page! Love the car, and will definitely buy my next car from the same dealership. The service and employees are both top notch and we got a great deal on a car the we love! More

Hi Chris, I just wanted you to know what a Hi Chris, I just wanted you to know what a great bunch of people work for you, especially Todd and the maintenance crew. We purchased Hi Chris, I just wanted you to know what a great bunch of people work for you, especially Todd and the maintenance crew. We purchased tires from another place several years back and part of the deal was they got rotated the life of the tires for free. I have done that everytime since my husband passed away until this last time. For a long time I have been fighting a tire that had a slow leak, and the dealer always said they fixed it but I always ended up losing air and making many trips to the gas station to get air and becoming more frustrated. This last time I had service at Graue's I had them rotate the tires and told them about my problem and they fixed whatever was wrong and have not had a problem since. It is a great thing to start the car and not have that blinking light telling me to check tire pressue. Sure takes a lot of stress off of an old lady Thank you so much More