Graue Inc.

Scott Renfro & Dave Renfro I was convinced I was going to buy another F150 from a crosstown dealer in Lincoln. I already had owned one, and loved it. I purposely went to Graue I was convinced I was going to buy another F150 from a crosstown dealer in Lincoln. I already had owned one, and loved it. I purposely went to Graue first, to drive a Silverado, assuming I'd cross that off the list and move on to where I thought I wanted to be. The customer experience that I had talking to Scott, and then later, to Dave, was very impressive. I told him and the other dealer, that I was buying a truck the next day and I wasn't going to deal with 2nd or 3rd proposals from anyone. I wanted a truck that was outfitted with features that I thought I needed, period. I also shared with Scott and Dave, what I expected out of my F150 trade in. Scott hooked me up with plates for a test drive and Dave started working on the deal. Scott was very professional, but also he lent himself to my wife and I participating in the conversation around a potential deal - with what we needed, what we didn't. He compared his product to his competitor's product - without disparaging remarks - and in fact some compliments to the other product. What Scott did do, was listen to what I wanted on/in/out of my new truck and pointed out where his product met/exceeded/ or even didn't meet those requirements. It turns out the requirements that couldn't be met with the truck I was looking at, he could fix, and he did. Scott & Dave made it part of the package. EASILY. QUICKLY. NO BACK & FORTH trips to the sales manager to discuss for 15 minutes... They just made it happen. Scott presented the proposal, and I told him (as I did when I walked in that day), that I was buying a truck - everyone gets one shot at it - till I get to a dealer that has what I want and will find a way to make it happen. I also told him that I was leaving with his proposal and heading across town to drive an F150 that was equally equipped and in fact, stickered with $500 +/- of his truck. He encouraged me to do that. I did do that. From minute one at the other dealer, it was obvious to me, that this wasn't going to go well. Compared to the "customer experience" I had at Graue a mere 20 minutes earlier, I felt like I had been launched into an ugly car sales bidding circus with several people in the dealership that hadn't listened to one word I'd said. Given the trucks, as I saw them and drove them, weren't exactly equal - but were close enough to say EQUAL, I left the other dealer and went home to sleep on it. The next morning I couldn't get over the difference in how Scott & Dave took the time to LISTEN, and understand, and react like I was doing business with a long time business partner. The other dealer, KNOWING WHEN I WALKED IN, that I had bought three previous vehicles from them, didn't listen at all. The next morning, I called Scott and told him I'd like to buy his truck. He asked if they had won on price? My reply was no (it was true). I told him I was buying because of him and Dave. He replied that was nice, but he also wanted me to be comfortable and happy on the price point ( it was peanuts difference in money). I told him not to worry about it and his reply was that he wanted me to be happy with every piece of the deal - even if he had won the business. He didn't have to fix the deal $ wise, he didn't need to do it, but he did. He was perceptive enough to know that I'd most likely be coming back to see him for my other vehicle replacements which are due soon if I was totally satisfied. Delivery of the truck, with the add-on features that Scott( and the service department) made happen in less than 24 hours was perfect. The painful paperwork process that everyone expects when doing a vehicle deal - didn't happen - John Radloff made that experience smooth, easy, quick and explained clearly. At delivery, Scott went through the vehicle being very thorough and informative with me about things that might not be obvious for everyday operation - very helpful. I'm in my upper 50's and have done so many vehicle deals through the years, that I dreaded the shopping/buying experience. Scott Renfro and Dave Renfro have changed my perspective on that. I'm already encouraging my wife, to think about moving from her other brand product to something from Graue - if for no other reason than I feel so comfortable with their staff. More

Graue Inc and Salesman Scott Renfro This was my first experience working with Graue Inc in Lincoln, Il and I'm sure it will not be my last. My husband John spoke to Scott Renfro on the This was my first experience working with Graue Inc in Lincoln, Il and I'm sure it will not be my last. My husband John spoke to Scott Renfro on the telephone and then I drove to Lincoln to meet with him. The Cadillac SRX that my husband found on the Graue Inc website was exactly what I was looking for! Scott Renfro was the first person I met when I came thru the doors. With a smile on his face he happily greeted me and showed me to his office. Scott impressed me right off with his knowledge of the car I was interested in. He is very professional, and yet also 'down to earth.' I found it very easy to talk with Scott and we were able to come to a decision on the price of the car without the usual back and forth phone calls and bartering that is often done when you purchase a car. Scott made this a smooth and easy transaction....along with a few laughs. My husband currently owns a Cadillac and wants to trade in 2 years. We definitely will come back to Graue, Inc in Lincoln and will ask for Scott Renfro to help us find what we need. It was a delight working with Scott and I truly appreciate his attitude and professionalism. More

Customer Sales and Support Today, we purchased a 2015 Chevrolet 2500 HD Pickup from Beth Bangert. Our last 3 new vehicles have been purchased from Beth at Graue Inc. The deale Today, we purchased a 2015 Chevrolet 2500 HD Pickup from Beth Bangert. Our last 3 new vehicles have been purchased from Beth at Graue Inc. The dealership was most helpful in finding the truck that we wanted and the additional equipment needed for a gooseneck trailer. Based upon various Web sites the new truck and our trade prices were reasonable, so I would say that we were satisfied with the deal. Beth was very helpful in explaining the On Star, Sirus/XM and vehicle settings during the delivery process. As I mentioned, in the past four years we have purchased 3 new vehicles from Graue Inc. In all instances Beth has been that sales representative. I believe that we have an excellent relationship with Beth, especially my wife who has mentioned that she feels very comfortable dealing with Beth. My experience with the service and parts organization has been very positive. Service has been timely and loaner vehicles have been provided when necessary. Ron Zurkammer has been very helpful researching parts to determine if they will work on a Cadillac CTS-V. I believe that a vehicle sale is just the start of relationship between the customer and dealership and that most important aspect is after the sale experience. So far I have not been disappointed with the staff at Graue Inc. More

Thanks Chad! We have purchased our last 3 vehicles from graue and with Chad as our salesman! Chad goes over and beyond our expectations, so friendly and works hard We have purchased our last 3 vehicles from graue and with Chad as our salesman! Chad goes over and beyond our expectations, so friendly and works hard to get us into what we want! We purchase and do all our maintenance there! More

Scott This was a wonderful experience. We have bought two used vehicles from this dealership and Scott. One last year and this year. We will be back nex This was a wonderful experience. We have bought two used vehicles from this dealership and Scott. One last year and this year. We will be back next year for a 3rd vehicle!! More

Excellent Experience! When I was looking for a new car after graduation I went over to Graue Inc. in Lincoln, IL. I was immediately greeted by the friendly face of Max Pozs When I was looking for a new car after graduation I went over to Graue Inc. in Lincoln, IL. I was immediately greeted by the friendly face of Max Pozsgai. Max was very helpful in selecting my car. He found the model, color, and extras in a car that I was looking for. Max went above and beyond the call of duty in helping me with my purchase! I was given a reasonable price and since the purchase of my car Max is still taking care of me by reminding me of up coming oil changes and just friendly check-ups to see how the car is doing! I would recommend Max Pozsgai and Graue Inc. to any of my family and friends! I had an overall superb experience! Thanks Max! Ally Durchholz More

Great buying experience Went to Graue in January of 2014 for my very first car shopping experience. Todd was a huge help in narrowing down the perfect vehicle for me. He and Went to Graue in January of 2014 for my very first car shopping experience. Todd was a huge help in narrowing down the perfect vehicle for me. He and Jeremy worked hard to get me the best possible price and I was driving my brand new Equinox off the lot just two short days after my first test drive! More

Purchase of 2014 Silverado 2500hd I could not have asked for a better experience at Graue Inc. Beth did a great job af gettting me a very good deal on my truck. The guys in the service I could not have asked for a better experience at Graue Inc. Beth did a great job af gettting me a very good deal on my truck. The guys in the service dept did a great job of getting the truck ready for me. They had to do so change overs from my old truck to my new and did a very good job. Thank you Chris Graue for such a great staff!! Greg K. 2014 2500HD Silverado More

Shopping at Graue. Very pleased with the experience. I bought a new Equinox last fall and took my sister in to buy a used car. Very pleasant experience. Very pleased with the experience. I bought a new Equinox last fall and took my sister in to buy a used car. Very pleasant experience. More

New Camaro My mom went to Graue and purchased a used car in 1993. My wife and I purchased our first new car from Graue in 1996, and we have been returning any My mom went to Graue and purchased a used car in 1993. My wife and I purchased our first new car from Graue in 1996, and we have been returning any time we decide to buy another car. My son just purchased his first new car last year from Graue, as well. We like their service and the way everyone there is nice and courteous. Last week I contacted Chad Branson and told him I was thinking of trading in my car for a newer model. He asked what I was looking for, told him I wanted the new one to match the one I was trading just newer. He told me they didn't have one on the lot but he would check to see if he could find one. The next day he called to tell me they found a car almost the same as my old Camaro, turns out it had a few improvements that made me very happy. They sent someone after the car the next day and had it ready for me in a short amount of time. Great job all around by the entire staff. Chad Branson, Dave Renfro and Jeremy Colgan were great and I am very happy with the service I received. Other staff thanked me for coming in as well as telling me how nice the car looked. Told them I will be back next year to trade in my Tahoe for a newer version. Great Job everyone and THANKS More