Grappone Toyota - Service Center

I was pleased to have them tell me my brakes needed replacement and also that I had an oil leak. I was pleased that they gave me a ride home while they worked on my car and then came and picked me up replacement and also that I had an oil leak. I was pleased that they gave me a ride home while they worked on my car and then came and picked me up when it was done. I thank them for inspecting my car. They have always done a good job for me. More

Dealership is responsive,fair,and honest. Waiting rooms are clean and inviting. There is always hot coffee, morning editions of the newspaper, comfortable seating, books and magazines and a good television are clean and inviting. There is always hot coffee, morning editions of the newspaper, comfortable seating, books and magazines and a good television. Service representatives and sales people are friendly and courteous; they give you the feeling "they are glad to see you." More

It was early on a Friday morning when I brought y 2008 Toyota Sienna in for a 60000 mile service. I was immediately greeted by a friendly smile. A man checked me in (I’m terrible with names) and asked if Toyota Sienna in for a 60000 mile service. I was immediately greeted by a friendly smile. A man checked me in (I’m terrible with names) and asked if there was any other issue that they could help with. I said yes that my Bluetooth connection had stopped working and wanted to know if they could figure out why so I could drive with the hands free option again. He wrote down my concerns told me that would add about an hour to my time and charges. He gave me a time of completion and said they would call when it was done. Right on time, actually a few minutes early, he called to let me know my van was ready for pickup. He also described to me the process they used to test the Bluetooth and verified that it was working properly. I still don’t know why it had stopped working for me but when they were done it worked again and has ever since. Check out was easy as the clerk had the paperwork ready. The cost was even less than they had estimated (Bluetooth took less time to investigate). The car was clean (as when it went in) with no paper mats or paper numbers hanging from the mirror (that always annoyed me at other places) which meant I didn’t have to clean out when I got home. So I drove away in my well serviced van with Bluetooth working just after noon. Thank you Grappone. You make servicing my van easy, quick and affordable. More

Grappone staff are helpful, courteous, and knowledgeable. They respond quickly when I visit the dealership, and have a good grasp of technical details. They also are very good about providing free loaner veh They respond quickly when I visit the dealership, and have a good grasp of technical details. They also are very good about providing free loaner vehicles when service requires the vehicle to be kept at the dealership overnight. More

I bought my van from them. And have always been satified with there service. I do a lot of traveling with my van and have never worried about problems. They take very good care of my van and treat me with t with there service. I do a lot of traveling with my van and have never worried about problems. They take very good care of my van and treat me with the utmost respect and curtisy. I would recommend this dearler ship to anyone. Thank you Pat More

I have had a very good experience with Grappone Toyota. All of my services have been satisfactory. Everyone has always been very professional and helpful. I will continue to have my service and all other All of my services have been satisfactory. Everyone has always been very professional and helpful. I will continue to have my service and all other services done at Grappone Toyota. I will recommend to other people as well. More

I purchased my car in October of 2006, Rav4. Dealing with the salesman, Mike Roy, was great - he listened to my questions and provided me with the answers as necessary. I was not pushed into buying the with the salesman, Mike Roy, was great - he listened to my questions and provided me with the answers as necessary. I was not pushed into buying the car - I was given information to assist me in making the decision. Each time I have come in for service I have been pleased with the quality of customer service. I feel any concerns I express are addressed appropriately and in a language I can understand. I have not had to return the car for problems that have not been addressed. Of course, I would like it not to cost as much, who doesn't, the quality of service is of major importance to me. I would not hesitate to recommend this Toyota dealership to any of my family and friends. More

My Prius now has 70,000 miles on it. Have taken it in for service every 5k. Never had any problems left un resloved and they found some minor problems that I was not aware of. Always a pleasant place t for service every 5k. Never had any problems left un resloved and they found some minor problems that I was not aware of. Always a pleasant place to visit, clean and friendly. 250 characters is a joke.250 characters is a joke.250 characters i250 characters is a joke.s a joke.250 characters is a joke.250 characters is a joke. More

Prompt greeting upon walking in the door was followed by expedited processing from a friendly service advisor. The shuttle driver continues to be my favorite of the wonderfully helpful people. While price i expedited processing from a friendly service advisor. The shuttle driver continues to be my favorite of the wonderfully helpful people. While price is comparable to other dealerships, the added touches (including the $5 discount for scheduling online) make the difference. More

I always get my service done at Grappone Toyota, and they always go above and beyond the call, even to the point of occasionally picking up my car and leaving a loaner! Who else does that? I've bought 2 cars always go above and beyond the call, even to the point of occasionally picking up my car and leaving a loaner! Who else does that? I've bought 2 cars there so far, and I'm sure my next will be a Grappone Toyota. More