Grappone Toyota - Service Center

Good service and reasonable wait. Good service and reasonable wait. Good service and reasonable wait. Good service and reasonable wait. Good service an Good service and reasonable wait.d reasonable wa reasonable wait. Good service and reasonable wait. Good service and reasonable wait. Good service an Good service and reasonable wait.d reasonable wait. Good service and reasonable wait.Good service and reasonable wait. More

Appointments are easy to make on line. They seem to never over-book their service department so it is easy and quick to drop off the car. Most importantly normal servicings are done when they say they will b over-book their service department so it is easy and quick to drop off the car. Most importantly normal servicings are done when they say they will be so there is no unnecessary waiting around. The staff is always very professional and seek to be helpful. More

Grappone Toyota, ALWAYS, schedules my appts. in a timely manner. The work done takes the exact time that they say it will take and the dealership is clean. All of the employees are polite, friendly and acco manner. The work done takes the exact time that they say it will take and the dealership is clean. All of the employees are polite, friendly and accommodating. The dealership location is convenient. More

This dealer has a great customer service attitude and does excellent work. I have had my cars serviced by them for over three years and have been very satisfied with all of their work. If I was looking does excellent work. I have had my cars serviced by them for over three years and have been very satisfied with all of their work. If I was looking to purchase a new vehicle I would go to them for pricing, all because of their service department. More

I had no service appointment when I arrived at Grappone Toyota needing scheduled maintenance for my 2010 Prius. They were able to fit me into their busy schedule, and peformed the work while I waited. Th Toyota needing scheduled maintenance for my 2010 Prius. They were able to fit me into their busy schedule, and peformed the work while I waited. They advised me when they took my keys that if the car needed alignment work to correct abnormal tire wear that it could take as long as two hours to complete. 45 minutes into the service, the service department personnel came and found me in the customer lounge. The car did need alignment work, which would be performed under warranty. In another 45 minutes, the work was complete and the car was returned to me. While I was waiting, the person at the parts counter took the time to look up some Prius accessory part numbers for me. One of the salesmen showed me some of the features of a new Venza on the showroom floor. There was plenty of coffee available for customers, and I was able to use one of their internet-connected computers to read the morning news while I waited. The cost for the scheduled service was reasonable for a car dealer, and I know that they used the correct Toyota parts and the proper motor oil for my new engine. The alignment work made a significant difference in the steering response. My 2010 Prius is the fourth Toyota that I have owned. I am accustomed to exceptional service from Toyota dealers. Grappone Toyota is a fine example of the high quality owner experience that I have come to expect from Toyota. I will return to them for my next service, and recommend them to other owners. More

My 60,000 mile maintenance appointment was scheduled for 7:00 AM. I was greeted by a friendly and efficient service consultant a few minutes before that time. I was told that it would take approximately fou 7:00 AM. I was greeted by a friendly and efficient service consultant a few minutes before that time. I was told that it would take approximately four hours. It was finished in three. I was also given a ride across town by a friendly driver that is part of Grappone's service. The van ran great after the service was completed. More

I bought my last car at Grappone and have been working with their service department for 5 years. I always have great customer service. I am able to schedule my appointments online. I always get coupons i with their service department for 5 years. I always have great customer service. I am able to schedule my appointments online. I always get coupons in the mail or through email. Every 6th oil change is free. The building is clean, they have free coffee and popcorn. The staff are all friendly. I LOVE having a shuttle service to and from work. Overall a great dealership experience. More

Late afternoon on a Saturday, I called with a problem regarding a flat tire and a missing key for the wheel lock. Tanya told me to come right down, and she ensured that the tire was checked immediately, regarding a flat tire and a missing key for the wheel lock. Tanya told me to come right down, and she ensured that the tire was checked immediately, and provided me with a new key at no cost. Awesome service and service rep! This is why my Highlander receives all of its service and maintenance here. More

My experience with Grappone Toyota/Scion began with the purchase of a new 2006 Scion XB. The salesperson, Andrea, was extremely informative, helpful and enthusiastic.I look for her whenver I go for service purchase of a new 2006 Scion XB. The salesperson, Andrea, was extremely informative, helpful and enthusiastic.I look for her whenver I go for service just to say hi! I am always treated courteously whenever I phone to make a service appointment whether it be for an oil change or regular maintenance checks. The service technicians always manage to accomodate my request for a particular day or time for maintenance.(Recently my husband had called another Toyota dealer where he had purchased a Toyota Sienna in 1998 and tried to schedule maintenance for his car and was told the next available appointment was in 13 days even though the engine light was on and the car was actually running rough.) They quote a price for the work to be done so I am never aurprised when I pay. I also appreciate the courtesy shuttle so I don't have to worry about how I will get to and from work that day. The driver is friendly and actually engages folks in conversation while we ride - a nice personal touch. Grappone sends emails regarding appointment confimation on the day I phone to request maintnenace as well as alerts a day or two before the actual time and date for the scheduled work. After the appointment they follow-up with an email asking customers to rate their service. I truly enjoy dealing with this auto group. So does my husband who just bought a new Rav4 from Grappone because the Sienna, at 253,000 miles, is on it's last leg! More

I choose to have our car serviced where it was purchased to insure that the technicians are the most up to date with service requirements. The people are always very polite and friendly and eager to please. to insure that the technicians are the most up to date with service requirements. The people are always very polite and friendly and eager to please. Prices are comparable to other dealer service centers and coupons are often available to save a few dollars. I was surprised when I purchased windshield wipers as part of regular service visit and was charged for the time it took to install them. On the last service visit the technician didn't latch the hood properly so I had to pull off the highway to latch it which was unsafe and inconvenient. A minor complaint but an avoidable situation. Service hours are convenient and booking an appointment on line is a plus. Will continue with Grappone to care for my car. More