Grappone Toyota - Service Center

Friendly, helpful, little pricey but they have great service. I purchased my vechile there because they back there product. service. I purchased my vechile there because they back there product. More

I always remark to my husband how efficient, and friendly the dealership runs. The people are a pleasure to work with. the dealership runs. The people are a pleasure to work with. More

Service at Grappone Toyota is very good. It’s one of the reasons we buy our cars there. reasons we buy our cars there. More

Probably the biggest joke of all dealerships. They sold me a high priced lemon. And when I called for service they strung me out for over a week. Never again will I buy from this joke of a dealership or a me a high priced lemon. And when I called for service they strung me out for over a week. Never again will I buy from this joke of a dealership or a Toyota for that matter. I have contacted my attorney regarding this matter. More

Excellent dealership to do business with. Service advisor John Hartson is very knowledgeable and and follows up on the work. Parts needed to be ordered prior to appointment, job was was comple Service advisor John Hartson is very knowledgeable and and follows up on the work. Parts needed to be ordered prior to appointment, job was was completed timely. More

Go to someone who cares. I have had good service and always feel good when I leave. Will be buying another car there for sure. Prices are good and done right. I have had good service and always feel good when I leave. Will be buying another car there for sure. Prices are good and done right. More

Service recommendation This dealer is far and away one of the best I have ever dealt with. They genuinely care about first rate service and ensuring you are pleased with you This dealer is far and away one of the best I have ever dealt with. They genuinely care about first rate service and ensuring you are pleased with your experience. I recommend them without any reservations. Bob Ryan Bristol More

Not All Dealers Such Excellent Customer Service Goals It is a shame that not all auto dealers/service centers choose to make customer satisfaction their highest goal for managing success. At Grappone, thi It is a shame that not all auto dealers/service centers choose to make customer satisfaction their highest goal for managing success. At Grappone, this is abundantly evident as you drive into their covered service valet greeting area. It is reinforced when I was discussing my auto repair goals with the Sean Snow, the service writer. And it was proven when I picked up my car to drive home. Not only were all of my concerns clearly addressed, the charges on my bill were surprisingly low. The associated paperwork clearly explained their findings and if that wasn't enough, Sean discussed the paperwork before I paid the bill. Nice job Grappone! More

Like family State inspection went smoothly, plus they topped off the fluids and checked the alignment, all for free (bought the car there, so free inspections). I State inspection went smoothly, plus they topped off the fluids and checked the alignment, all for free (bought the car there, so free inspections). I've gotten to know this team of service folks over the years--kind of feels like a family reunion now when I go in! More

Don't refuse the upsales or you'll be treated like dirt I brought my car in for an oil consumption recall. It failed so they were gonna do the repair. It took them over a month to get the parts. Two days I brought my car in for an oil consumption recall. It failed so they were gonna do the repair. It took them over a month to get the parts. Two days after dropping my car of my "service advisor" called for a bunch of upsales he wanted to do while he was working on it. I said no thanks. His tone and attitude changed immediately. He said my car would be ready the next week. This was on a friday. I called back the next tuesday and asked if my car was ready. He said "yeah come pick it up". They bring my car back out to me and the exhaust is sooo loud. They had pieces the exhaust system back together with sheet metal screws. It was horrible. I'm going to pay to have someone else fix the exhaust because I'm so scared to bring my car back to the Grappone Toyota dealer. I don't think I'll ever bring my car back for a recal and I always buy toyotas. I'm so afraid to leave my vehicle with the dealer I'd rather take the risk not doing the recalls More