Grappone Toyota

I came in on a reconnaissance mission to look at the Prius 5 with the tech package. There are not many around to look at. I was fairly certain I could not afford to trade as I was extremely upside dow Prius 5 with the tech package. There are not many around to look at. I was fairly certain I could not afford to trade as I was extremely upside down with my current vehicle. In my case the financial package and how it was handled was a key element, without which I could not make a deal. John took time with me despite the clear issues with my current loan. I have researched this car since it came out this is my first opportunity to see. Over a period of couple of hours John and later the manager walked me through a process whereby I would be out of debt in a shorter period of time with the new purchase that I would be if I continue paying off the current loan. The dealership and tempted to get me into a three-year lease but I was too upside down for that they worked out an arrangement with an affordable five year loan allowing me to make the deal. It was John's style of working with me combined with the managers and financial s staffs ability to put a package together despite a difficult financial situation that sealed the deal. I'm very pleased with the results. More

My 60,000 mile maintenance appointment was scheduled for 7:00 AM. I was greeted by a friendly and efficient service consultant a few minutes before that time. I was told that it would take approximately fou 7:00 AM. I was greeted by a friendly and efficient service consultant a few minutes before that time. I was told that it would take approximately four hours. It was finished in three. I was also given a ride across town by a friendly driver that is part of Grappone's service. The van ran great after the service was completed. More

We had been to one other dealer who did not seem interested in finding us the vehicle we wanted - even though we indicated we were purchasing and had bought two other vehicles there. I called Grapp interested in finding us the vehicle we wanted - even though we indicated we were purchasing and had bought two other vehicles there. I called Grappone and they thought they had the vehicle we wanted on the lot. When we arrived the vehicle had been sold, however the exact vehicle was found for us in a matter of 10-15 minutes. We signed in time to get the 0% financing and we picked up our new RAV the next day. There were a lot of people buying vehicles the day we were there. It was clear that Grappone was working hard to sell and to accomodate buyers. More

I walked in looking to come as close as possible to my current payment. Grappone not only got it w/in roughly $25, but I also got a better rate than what I was getting on my previous vehicle. Exactly what current payment. Grappone not only got it w/in roughly $25, but I also got a better rate than what I was getting on my previous vehicle. Exactly what I was looking for. They quickly (I had a 1yo with me) walked me through the necessary steps and had me on my way. More

Our experiences with Grappone Toyota have been positive. The attention and service were outstanding compared to two other dealerships we had visited the week previous to our visit to Grappone. We were prom The attention and service were outstanding compared to two other dealerships we had visited the week previous to our visit to Grappone. We were promptly greeted and taken care of right away, and they even had some burgers on the grill for lunch we were looking at the cars. Our insurance company had negotiated the price of the car ahead of time, and Grappone had the best deal within a one hour radius of where we live in Massachusetts. One negative aspect of the experience was that the new car received a small scratch while they installing he remote starter and it took a few extra days for them to fix/paint it. That being said, they were upfront about the problem and took care of it right away and I now cannot tell were the scratch may have been. The also provided a credit for service (e.g. oil change) for the inconvenience. Overall I am very happy with my interactions with this dealership and would definitely recommend them and/or return there in the future. More

I bought my last car at Grappone and have been working with their service department for 5 years. I always have great customer service. I am able to schedule my appointments online. I always get coupons i with their service department for 5 years. I always have great customer service. I am able to schedule my appointments online. I always get coupons in the mail or through email. Every 6th oil change is free. The building is clean, they have free coffee and popcorn. The staff are all friendly. I LOVE having a shuttle service to and from work. Overall a great dealership experience. More

My experience at Grappone has been second to none. My salesperson, Carol Smith, was extremely pleasant, helpful and was instrumental in my final decision making process. Tom the Sales Manager was also v salesperson, Carol Smith, was extremely pleasant, helpful and was instrumental in my final decision making process. Tom the Sales Manager was also very helpful, as was Jason in the Finance Department. This has been buy far my best car buying experience. to date. THANK YOU Grappone Toyota! More

Late afternoon on a Saturday, I called with a problem regarding a flat tire and a missing key for the wheel lock. Tanya told me to come right down, and she ensured that the tire was checked immediately, regarding a flat tire and a missing key for the wheel lock. Tanya told me to come right down, and she ensured that the tire was checked immediately, and provided me with a new key at no cost. Awesome service and service rep! This is why my Highlander receives all of its service and maintenance here. More

I was searching for a particular color Rav 4 which was not available at the dealership from which I had previously purchased my 2007 Rave 4. I had previously leased a Tacoma ('96) from Grappone through Ar not available at the dealership from which I had previously purchased my 2007 Rave 4. I had previously leased a Tacoma ('96) from Grappone through Armand Tremblay and remembered it as a good experience, so I called Armand to see what he could do. Armand showed me adifferent color which was acceptable, gave me a good trade in value for my 2007 Rav 4 and I was on my way. More

My experience with Grappone Toyota/Scion began with the purchase of a new 2006 Scion XB. The salesperson, Andrea, was extremely informative, helpful and enthusiastic.I look for her whenver I go for service purchase of a new 2006 Scion XB. The salesperson, Andrea, was extremely informative, helpful and enthusiastic.I look for her whenver I go for service just to say hi! I am always treated courteously whenever I phone to make a service appointment whether it be for an oil change or regular maintenance checks. The service technicians always manage to accomodate my request for a particular day or time for maintenance.(Recently my husband had called another Toyota dealer where he had purchased a Toyota Sienna in 1998 and tried to schedule maintenance for his car and was told the next available appointment was in 13 days even though the engine light was on and the car was actually running rough.) They quote a price for the work to be done so I am never aurprised when I pay. I also appreciate the courtesy shuttle so I don't have to worry about how I will get to and from work that day. The driver is friendly and actually engages folks in conversation while we ride - a nice personal touch. Grappone sends emails regarding appointment confimation on the day I phone to request maintnenace as well as alerts a day or two before the actual time and date for the scheduled work. After the appointment they follow-up with an email asking customers to rate their service. I truly enjoy dealing with this auto group. So does my husband who just bought a new Rav4 from Grappone because the Sienna, at 253,000 miles, is on it's last leg! More