Grappone Toyota

This dealership is a very professional organization. What you experience first is the friendly greeting you receive from each and every employee you encounter. If you have a question or need help, they What you experience first is the friendly greeting you receive from each and every employee you encounter. If you have a question or need help, they don't just send you to someone else, they try to get the answer for you, even if it's not their department. The facility is clean and gleaming, and there seems to be good rapport and support among the employees, which provides a feeling of confidence in the customer because you know you'll be treated well. It's almost like they are friends you haven't seen for a long time. Ashley Morse was our first contact thru internet sales, and she was just wonderful with providing information and trying to help in any way. Our salesman, Dave Randall, was known to us because we were repeat customers, and it was pleasant talking with him, hearing his passion about cars, and his interest in our needs and questions. Josh Glazier (F&I)was awesome! He was the key to our purchase, and we felt comfortable discussing personal financing matters with him because of his expertise and service approach to making a sale; he has a personal approach that inspires confidence in making an auto investment, and was working FOR us, and not an anonmymous corporation. His friendly and personable manner led to sealing the deal, and we'd return to do business with him again anytime. More

Two reasons this dealer was outstanding. First, the dealership had someone available at 8am to answer basic questions like availability of specific inventory. I found that other dealerships did not ha dealership had someone available at 8am to answer basic questions like availability of specific inventory. I found that other dealerships did not have sales people until 9am or later. The other reason was that the dealership sent out our new title via UPS overnight. We were so excited to get the new vehicle that we forgot to double check for it when we picked up the new truck. It arrived at our house before we even knew that it was missing. More

Received a 'no haggle' price by email that was below invoice and was indeed the price I paid for the car I wanted. Drove to Bow, NH, checked out the car, and bought it that day. No problems. Would de invoice and was indeed the price I paid for the car I wanted. Drove to Bow, NH, checked out the car, and bought it that day. No problems. Would definitely shop them again. More

I would like to thank everyone at the dealership for I would like to thank everyone at the dealership for there outstanding service they gave me when I went in to find a new Toyota . I didn't feel that I would like to thank everyone at the dealership for there outstanding service they gave me when I went in to find a new Toyota . I didn't feel that I was being harrased when looking. They were very upfront and willing to listen to what I wanted. I would recommened them to my friends when they are looking for a new car. More

I went down to test drive a few vehicles and came away with a good deal on a used car, partially due to the end of the month quota they were trying to reach. Overall, the process was efficient and everyth with a good deal on a used car, partially due to the end of the month quota they were trying to reach. Overall, the process was efficient and everything was well explained to me. I'm very happy with my pre-owned car and the quality and friendliness of everyone who worked with me at the dealership. More

We had a great experience at Grappon Toyota in Concord NH. The manager and salesman were very helpful and never gave us any pressure to purchase or lease another Toyota Camray. We have had Camrays for o NH. The manager and salesman were very helpful and never gave us any pressure to purchase or lease another Toyota Camray. We have had Camrays for over 11 years through another dealership but when we visited Grappone Toyota they won our business from the start. Jeff Othot was a great salesman and I hope to recommend him to my friends. More

Very easy to deal with, clearly communicated what we needed to have checked out, even though my Sienna had some goofy electronic issues. They accidentally charged me for labor that was under warranty, needed to have checked out, even though my Sienna had some goofy electronic issues. They accidentally charged me for labor that was under warranty, and when I pointed it out, gave me an immediate credit. I will take my honda here too, as I like the professionalism, courtesy and speed with which they worked. More

Walked in the door and was asked "who can I help you find". Thought that was pretty cool. Didn't get a rush of sales people in my face. The buying experience was consultative; Carole asked us questions find". Thought that was pretty cool. Didn't get a rush of sales people in my face. The buying experience was consultative; Carole asked us questions about the family, our commute and travel habits, family growth and general preferences. The work was finding the right vehicle with the right options to work within our budget; work she put in to earn the business. There wasn't a silly back and forth, “let me get my manager or what’s it going to take”. They came out of the gate with their best price (that was very competitive). We got a fair price and I assume they got to make a fair profit; that is good business in my mind. Same experience at the end with additional warranty and protection options. It was posed as these are the things that are available to you, here is what they cost, here's the benefits and would you like any of them; no pressure, no games. Loved it. More

Crystal was very helpful when we were looking around at leasing a vehicle. She took the time to go through everything with us and was very patient with the fact we had our 16 month old with us. When we d leasing a vehicle. She took the time to go through everything with us and was very patient with the fact we had our 16 month old with us. When we decide to purchase or lease a vehicle we will def be back More