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Grappone Toyota
Bow, NH
391 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 391 reviews
February 20, 2012
I purchased a vehicle from this dealership and now I regret it. It seems that depends on who you deal with; you get different responses, or promises. The sales manager was very aggressive, indifferent t regret it. It seems that depends on who you deal with; you get different responses, or promises. The sales manager was very aggressive, indifferent to my concerns about the vehicle, and he didn't even honor what the first sales manager told me a day before. I guess they don't work as a team. They don't care about safety concerns I brought to their attention and their response was you don't like the car, don't buy it. My response was I like the car , I am going to buy it since I drove 60 miles to get here, at least do the courtesy of addressing these basic issues( tires leaking , missing tire jack , detailing car...) . Once they heard I like the car, they wouldn't even listen to anything I say/ask. My friend asked me about them but didn't recommend at all. The customer service of Mike (Internet Sales Manager) was horrible. I never saw such a cold, insulting and demeaning behavior of a person in a customer service/ sales role in my life. This guy is awful. Do not deal with him. I wish they lived up to the old men "Grappone" reputation and honored his legacy by offering a decent not an outstanding customer service. Do not deal with them ... Don't get lured in by low prices. Spend an extra $1000 somewhere else and have the peace of mind. More
by rudy123
Employees Worked With
Ron Vary, Jay calixto, Mike( internet sales manager)
February 18, 2012
I recently purchased a 2012 Toyota Prius from Greg I recently purchased a 2012 Toyota Prius from Greg Scarfo. It was the best new car buying experience I've had in my over forty years of shopping ca I recently purchased a 2012 Toyota Prius from Greg Scarfo. It was the best new car buying experience I've had in my over forty years of shopping cars. I highly recommend Greg and Grappone Toyota for your next new car purchase. More
by malz2000
Employees Worked With
Greg Scarfo
February 18, 2012
Awesome amount of inventory. Greg is Awesome to work with, he took the time to show me all the Goodies in the car that i wanted , and got me the price that will work for my budget. No pressure or uncomf with, he took the time to show me all the Goodies in the car that i wanted , and got me the price that will work for my budget. No pressure or uncomfortness was felt, just good feelings all throughout the sale. Fantastic group to work with. I will spread the word, from one who ownes a local business in town, to doing business with locals in town, it is a pleasure. Thanks -Mark Dartnell owner of Taylor Rental Concord NH. More
by mark dartnell
Employees Worked With
greg scarfo
February 18, 2012
My experience with John Oullette was a very relaxing and good experience buyng my new vehicle. He was very helpful and informative in getting me the best deal possible. It was a very enjoyable day. I would good experience buyng my new vehicle. He was very helpful and informative in getting me the best deal possible. It was a very enjoyable day. I would recommend him as a salesman to anyone any day. More
by seaclm
Employees Worked With
John Oullette
February 16, 2012
I would highly recommend everyone I met at Grappone and especially Dan. This was my first new car purchase and they couldn't have made it easier for me. especially Dan. This was my first new car purchase and they couldn't have made it easier for me. More
by Sarahowell
Employees Worked With
Dan Adams
February 14, 2012
This is my second ecperience with the Grappone dealership.I think they have serviced all my needs with excellent care for me the buyer. Looking to see what they had that would work that fit me fi dealership.I think they have serviced all my needs with excellent care for me the buyer. Looking to see what they had that would work that fit me financial price as well as my business needs since I am self employed and the size of the vehicle does matter. I live in a sate that gets lots of snow and I need a vehicle that can get my needs to get to a given a job. Thanks Grappone Michael Patch More
by patchman008
Employees Worked With
Dan adams
February 12, 2012
Grappone gave me a good quote for a new car online. I called their sales department just to be sure they would honor it. I was assured they they would. I also wanted to make sure it wasn't too late for called their sales department just to be sure they would honor it. I was assured they they would. I also wanted to make sure it wasn't too late for us to come and they said no problem. When we walked in, this sales manager greeted us. I told him why we were there and the quote we had been given. He didn't believe me (really?) so I gave him the paperwork. He spent the next 15 minutes angrily calling people to find out what had happened and trying to fix how it had happened (this after I had driven an hour at night in a storm with three little kids). He was so rude we would not have bought from him. The poor salesman they gave us was a nice guy, but we had such a bad experience with the sales manager that we didn't buy the car. Seriously, it was a matter of only a few hundred dollars, as I saw the newly altered quote when I got home. The next day a different manager did call me to see what he could do to make it right, but then he never called me back. I have been searching for another car as well, and though they have posted that they have it in stock on the Honda website, I can't find it on their website. I am not impressed! More
by timeforanewcar
Employees Worked With
I can't remember his name - maybe Chris?
February 11, 2012
Very pleasant experience doing business with a new vehicle purhase at Grappone. Email correspondence was excellent prior to arranging a time to come in and view a new vehicle to the sales. Bu vehicle purhase at Grappone. Email correspondence was excellent prior to arranging a time to come in and view a new vehicle to the sales. Buying the new truck was low key and no pressure an all folks working there seem friendly and want to help customers. Will not hesitate to recommend John Ouellette in sales and Grappone Toyota to others. More
by markmartin
Employees Worked With
John Ouellette
February 09, 2012
We have dealt with the Grappone Dealerships for the last three vehicles we have owned or leased(2 Toyota and 1 Honda)and we have always had a great experience with both the sales and service staff. During three vehicles we have owned or leased(2 Toyota and 1 Honda)and we have always had a great experience with both the sales and service staff. During the sale we never felt intimidated or pressured and the Grappone sales and finance associates were helpful in getting us where we needed to be in order to make the auto purchases happen. We really appreciate their efforts. More
by sedwards2012
Employees Worked With
Greg Scarfo
February 03, 2012
Greg was wonderful to work with. He was appproachable and professional throughout my experience. I will be back to see Greg when I need to buy another car and definitely recommend him to family and frei and professional throughout my experience. I will be back to see Greg when I need to buy another car and definitely recommend him to family and freinds. More
by mgzirpolo
Employees Worked With
Greg Scarfo
