Grappone Toyota

Over Presidents Day weekend 2012 my wife and I worked with Greg Scarfo when looking for a new Camry. Greg was absolutely terrific. Greg listened to all we had to say, then he directed us to exactly what with Greg Scarfo when looking for a new Camry. Greg was absolutely terrific. Greg listened to all we had to say, then he directed us to exactly what we were looking for, no waisted time, no sales pitch, no gimmicks. Greg got the different vehicles we wanted to test drive ready for us while we stayed warm inside the saleroom. He explained the items/features in/on each vehicle and did not try to sway us in any direction - either by purchasing options or different models. No pressure was put on us to buy. When the car was delivered it was perfect, Greg then walked me through how to set up the Bluetooth and then did it for me. Everything Greg said he would do - he did. We appreciate his every effort. My wife and I have been dealing with Grappone Toyota for several decades all the experiences with Grappone were good, but this most recent Camry purchase with Greg was the best, not just from Grappone but from any dealership we have been to and purchased from. Thank you Greg for the excellent service - it was above and beyond. More

Everyone at the dealership was friendly to both me and Brinkley (my dog). Grappone has a great atmosphere, in which the employees seem like family - and, at least in my case, I felt like family, too! Brinkley (my dog). Grappone has a great atmosphere, in which the employees seem like family - and, at least in my case, I felt like family, too! I pretty much knew what car I wanted, I did my shopping, and I was ALMOST ready to buy; I still had one other vehicle I was planning to consider. After working with Greg, and a little bit with Mike, we were having a good time, (both great guys). After negotiations, I was convinced that they really do care about their customers and work to provide a positive customer experience. They were successful! I was given a fair price, and the GRAPPONE DIFFERENCE is something one cannot get anywhere else....that was definitely the clincher. I am now the proud owner of a Toyota Prius! Thanks Greg! Thanks Mike! Happy sales, Bonnie Spinazzola More

I recently purchased a 2012 Toyota Prius from Greg I recently purchased a 2012 Toyota Prius from Greg Scarfo. It was the best new car buying experience I've had in my over forty years of shopping ca I recently purchased a 2012 Toyota Prius from Greg Scarfo. It was the best new car buying experience I've had in my over forty years of shopping cars. I highly recommend Greg and Grappone Toyota for your next new car purchase. More

Awesome amount of inventory. Greg is Awesome to work with, he took the time to show me all the Goodies in the car that i wanted , and got me the price that will work for my budget. No pressure or uncomf with, he took the time to show me all the Goodies in the car that i wanted , and got me the price that will work for my budget. No pressure or uncomfortness was felt, just good feelings all throughout the sale. Fantastic group to work with. I will spread the word, from one who ownes a local business in town, to doing business with locals in town, it is a pleasure. Thanks -Mark Dartnell owner of Taylor Rental Concord NH. More

My experience with John Oullette was a very relaxing and good experience buyng my new vehicle. He was very helpful and informative in getting me the best deal possible. It was a very enjoyable day. I would good experience buyng my new vehicle. He was very helpful and informative in getting me the best deal possible. It was a very enjoyable day. I would recommend him as a salesman to anyone any day. More

I would highly recommend everyone I met at Grappone and especially Dan. This was my first new car purchase and they couldn't have made it easier for me. especially Dan. This was my first new car purchase and they couldn't have made it easier for me. More

This is my second ecperience with the Grappone dealership.I think they have serviced all my needs with excellent care for me the buyer. Looking to see what they had that would work that fit me fi dealership.I think they have serviced all my needs with excellent care for me the buyer. Looking to see what they had that would work that fit me financial price as well as my business needs since I am self employed and the size of the vehicle does matter. I live in a sate that gets lots of snow and I need a vehicle that can get my needs to get to a given a job. Thanks Grappone Michael Patch More

Grappone gave me a good quote for a new car online. I called their sales department just to be sure they would honor it. I was assured they they would. I also wanted to make sure it wasn't too late for called their sales department just to be sure they would honor it. I was assured they they would. I also wanted to make sure it wasn't too late for us to come and they said no problem. When we walked in, this sales manager greeted us. I told him why we were there and the quote we had been given. He didn't believe me (really?) so I gave him the paperwork. He spent the next 15 minutes angrily calling people to find out what had happened and trying to fix how it had happened (this after I had driven an hour at night in a storm with three little kids). He was so rude we would not have bought from him. The poor salesman they gave us was a nice guy, but we had such a bad experience with the sales manager that we didn't buy the car. Seriously, it was a matter of only a few hundred dollars, as I saw the newly altered quote when I got home. The next day a different manager did call me to see what he could do to make it right, but then he never called me back. I have been searching for another car as well, and though they have posted that they have it in stock on the Honda website, I can't find it on their website. I am not impressed! More

Very pleasant experience doing business with a new vehicle purhase at Grappone. Email correspondence was excellent prior to arranging a time to come in and view a new vehicle to the sales. Bu vehicle purhase at Grappone. Email correspondence was excellent prior to arranging a time to come in and view a new vehicle to the sales. Buying the new truck was low key and no pressure an all folks working there seem friendly and want to help customers. Will not hesitate to recommend John Ouellette in sales and Grappone Toyota to others. More