Grappone Toyota

Overall I couldn’t be happier. Ashley Morse was AWESOME! She really helped me find the truck I wanted and for a price that blew the competition out of the water. I was in and out quickly and it was a painle She really helped me find the truck I wanted and for a price that blew the competition out of the water. I was in and out quickly and it was a painless process. Overall I was very satisfied with the whole experience and can’t thank them enough for all the help. They really made the experience a good one. My mom who purchased from them a year ago still has glowing reviews. I will be sure to tell my friends to call Ashley if they are ever looking for a vehicle! More

Mike Roy is a great and professional member of your staff. He has true sales skills coupled with great customer service and a winning personality. There is no doubt that when we need another vehicle, w staff. He has true sales skills coupled with great customer service and a winning personality. There is no doubt that when we need another vehicle, we will call Grappone Toyota first because of him (and we will want to work with him). We thought we wanted a used Tacoma and ended up with a new Tundra. All with gentle guidance and no pressure from Mike. Ashley was a great help to us via Internet sales as well. More

I am extremely happy with my Grappone Toyota purchase, Moe and Mike were courteous and professional making for a very pleasant buying experience. I had been looking for a new vehicle and my decision to le Moe and Mike were courteous and professional making for a very pleasant buying experience. I had been looking for a new vehicle and my decision to lease with Grappone was based on the personal service and fair price negotiations. All employees involved in the transaction were friendly and worked hard to put together a great deal. I was impressed with Grappone and highly recommend their dealership. More

This is the third vehicle we have purchased from Grappone. They have not only been proactive, courteous and professional at all times, but they make it a very easy and pleasant buying experience. Grappone. They have not only been proactive, courteous and professional at all times, but they make it a very easy and pleasant buying experience. No hassle, no fuss - just straight forward interaction and fair pricing. Thanks ! Kathleen Fuller More

This is a followup to my review from 3/15/2012. After This is a followup to my review from 3/15/2012. After my debacle on March 15, I met with the Northeast Toyota Rep., Ted, on April 4. After explain This is a followup to my review from 3/15/2012. After my debacle on March 15, I met with the Northeast Toyota Rep., Ted, on April 4. After explaining my situation and driving various vehicles for 4 hours, Ted gave the go-ahead to replace the transmission on my vehicle. Grappone set me up with a brand-new Toyota Highlander loaner, and was extremely accommodating. They replaced the transmission with the non-whiny one that I wanted, and kept me updated on the progress. I got the vehicle back today (April 14), and could not be happier with it. The whining noise from the transmission is completely gone, and the car drives wonderfully. Because of all the hassle that was created with the whole issue, Grappone also made a goodwill gesture and repaired and repainted my rear bumper cover, which was scratched pretty deeply when I bought the vehicle, and also a small rock chip in my hood, all free of charge. The service manager, Scott Hodgson, and the Chief Information Officer of the dealership group, Greg Grappone, could not have been more accommodating to me while my car was being repaired. Let me be clear: I do not believe that Grappone was ever "at fault" for what happened. This was an instance where they were only doing what was protocol, and Toyota Motor America dropped the ball. I have recommended Grappone to two co-workers since the March 15 incident happened, and will continue to do so. Grappone and Toyota Motor America turned what was a really bad situation into a really positive situation, and for that I couldn't be more thankful. Thank you, again, for all of your help during this. ~E More

I was highly impressed by the level of honesty and friendliness at Grappone Toyota. Greg gave us a great deal and was a pleasure to work with. I will definitely recommend you to friends and family and friendliness at Grappone Toyota. Greg gave us a great deal and was a pleasure to work with. I will definitely recommend you to friends and family and I look forward to buying from you again in the future. More

I really appreciated Mikhail's sales style. It was great working with someone who was not a traditional "car salesman", and I felt he was very honest, up front, and easy to talk with. I have heard great thi working with someone who was not a traditional "car salesman", and I felt he was very honest, up front, and easy to talk with. I have heard great things about Grappone as I have worked at Bow High School for 15 years. I am happy to say I was not disappointed. I look forward to letting people know about my experience so they can enjoy a no hassle auto sales. Thank you! More

Upon getting my car inpsected and serviced last year, the mechanic parked it in the fire lane after he completed whatever he was doing....I was then pulled out into the hallway to be notified that a lady, no mechanic parked it in the fire lane after he completed whatever he was doing....I was then pulled out into the hallway to be notified that a lady, not expecting a car parked in this spot, just backed into my car causing some lovely body damage. Toyota was very unhelpful, unapologetic, and seeming to not find themseleves in any way a part of the blame. Yes the lady hit my car, but what would have happened if he parked my vehicle in a parking spot? Overall it left a seriously bad taste in my mouth. No one wants to go to get an oil change and inspection and leave with body damage. More

Over Presidents Day weekend 2012 my wife and I worked with Greg Scarfo when looking for a new Camry. Greg was absolutely terrific. Greg listened to all we had to say, then he directed us to exactly what with Greg Scarfo when looking for a new Camry. Greg was absolutely terrific. Greg listened to all we had to say, then he directed us to exactly what we were looking for, no waisted time, no sales pitch, no gimmicks. Greg got the different vehicles we wanted to test drive ready for us while we stayed warm inside the saleroom. He explained the items/features in/on each vehicle and did not try to sway us in any direction - either by purchasing options or different models. No pressure was put on us to buy. When the car was delivered it was perfect, Greg then walked me through how to set up the Bluetooth and then did it for me. Everything Greg said he would do - he did. We appreciate his every effort. My wife and I have been dealing with Grappone Toyota for several decades all the experiences with Grappone were good, but this most recent Camry purchase with Greg was the best, not just from Grappone but from any dealership we have been to and purchased from. Thank you Greg for the excellent service - it was above and beyond. More

Everyone at the dealership was friendly to both me and Brinkley (my dog). Grappone has a great atmosphere, in which the employees seem like family - and, at least in my case, I felt like family, too! Brinkley (my dog). Grappone has a great atmosphere, in which the employees seem like family - and, at least in my case, I felt like family, too! I pretty much knew what car I wanted, I did my shopping, and I was ALMOST ready to buy; I still had one other vehicle I was planning to consider. After working with Greg, and a little bit with Mike, we were having a good time, (both great guys). After negotiations, I was convinced that they really do care about their customers and work to provide a positive customer experience. They were successful! I was given a fair price, and the GRAPPONE DIFFERENCE is something one cannot get anywhere else....that was definitely the clincher. I am now the proud owner of a Toyota Prius! Thanks Greg! Thanks Mike! Happy sales, Bonnie Spinazzola More