Grappone Toyota

I found my experience in working with ashley online to be very friendly, efficient and knowledgable. She provided me with a good price and that is one reason I came down. 2nd reason, Mikhail is a friend and very friendly, efficient and knowledgable. She provided me with a good price and that is one reason I came down. 2nd reason, Mikhail is a friend and has spoken highly of the dealership even though we have never been abale to buy a car there in the past due to the sales people not being very interested in making a deal. He presuaded us to come and try again. We did and this time we are pleased to finally buy a car from you! Mikhail was very knowledgable and took time to go thru the car thoroughly pointing out the details of how the car works and it's features.!!! Every question I asked was meet with a answer. Even when we had to wait a hour long for the finance dept to finally get to us Mikhail was great at helping us pass the time, showing us your new facility and asking us if there was something else we might like to know about our new purchase. When Wendy did get to us we were met with her friendliness and openness. We found her to be well versed in her field and efficient. Our overall experience was great and we will reccomend this dealership to our friends & family, Thanks again! Kristyn & Sergei Fischev More

Good to do business with. Everyone was very helpful. It was very hot outside and had multiple offers for drinks and other refreshments. Great to work with. was very hot outside and had multiple offers for drinks and other refreshments. Great to work with. More

We were impressed that Taylor meet us outside at the door and continued to guide us through multiple demos researching our concerns and answering our questions. Her supervisor meet our trade value expectatio and continued to guide us through multiple demos researching our concerns and answering our questions. Her supervisor meet our trade value expectations by doing the extra researchad other Dealers had failed to do. More

We would HIGHLY recommend Grappone Toyota and our Sales Rep. Taylor to our friends and family! Here is our story why: My wife really does not like the process of buying a vehicle; so much that she keeps Rep. Taylor to our friends and family! Here is our story why: My wife really does not like the process of buying a vehicle; so much that she keeps her vehicles 9+ years at a time. Roughly 2 weeks ago my wife and I decide it was time for a new vehicle; again the last time my wife went shopping for a vehicle was nearly 10 years ago! She was interested in minivans (new or used), however it came down to space, see we have four kids' ages from 4 through 13 and the Toyota Sienna fit that option. We currently live in Manchester, NH and there are NO shortages of dealerships. However, none of them seemed to fit that "family" style even though they advertised like that. I work in Concord, NH, I decided to go down to Grappone Toyota and see what they have to offer. When I arrived I was meet by Taylor, from there she sat down with me and I explained our needs. Taylor, let me inspect a few vehicles (knowing that I was not the only decision maker) after, she gave me a tour of the new building, which was very helpful. Taylor, then set-up an appointment with me and my wife, without being that "typical" salesperson. The day of our appointment was upon us, my wife and I were running a few minutes late, however, that did not detour Taylor she had a vehicle ready in the service area (since it was raining out) gave my wife and I another inspect of the vehicle, again more for my wife. Taylor went above and beyond to understand my wife's need and worked with her on answering all of our questions. Negotiations are my wife's favorite (NOT). Taylor was very patient and we feel that she worked with us in obtaining a vehicle that day. Mind you the dealership has now closed it was after 6:00pm, but Taylor never looked like she was watching the clock or tried to hurry us along. VICTORY: My wife has new Toyota Sienna, the first NEW vehicle she has ever owned, thanks to Taylor. The only bad part (NOT really bad) is that my wife had such a wonderful experience with Grappone and Taylor, that her days of having a vehicle more than a couple years I think are over, watch-out Taylor I think we have created a new vehicle buyer!!!!! Cheers! Carol and Richard P. More

the dealership was very friendly and full of people that were wiling to help with what ever i needed. the only bad thing their was is that i had to wait almost an hour for the fninacial officer in order to were wiling to help with what ever i needed. the only bad thing their was is that i had to wait almost an hour for the fninacial officer in order to set up the loan. More

I have bought acouple of cars from Grappone (Toyota) I love the new building and the people go above and beyond to help you out. The service is also awesome they have squeezed me in when I was running out love the new building and the people go above and beyond to help you out. The service is also awesome they have squeezed me in when I was running out of time to get service, I called and they took me in right away.Keep up the good work. More

Toyota provided excellent service (even though my 2005 Prius main battery died at 133,000 miles and I had to look at a new car as an option!)...service dept was great and sales dept was wonderful. Mikhail Prius main battery died at 133,000 miles and I had to look at a new car as an option!)...service dept was great and sales dept was wonderful. Mikhail was an excellent sales person to deal with as was Justin in Finance. The total experience was a good one for us...we would buy from them again. More

The sales people were excellent. I originally stopped by to look at a different car, but they were able to assess my needs and recommend a different vehicle that was not on their website yet and that fit my to look at a different car, but they were able to assess my needs and recommend a different vehicle that was not on their website yet and that fit my needs much better. The cost was much lower than similar cars at other dealerships, but I will return due to the excellent customer service I received. More

I would recommend this dealership due to the first impression with my salesmen Mikhail/the way he welcomed us right when we came in. I believe he is to be a real asset to this dealership and everythim impression with my salesmen Mikhail/the way he welcomed us right when we came in. I believe he is to be a real asset to this dealership and everythimg was done with such ease and things being explained In in such a caring way and he made us feel we fully could trust him.I hope he knows this and we would deal with him in the future and recommend him at that dealership.And I love my new van and all the services you offer.you got my vote and one happy customer.:) More

I was a FORD Family for years.Liked the ratings and I was a FORD Family for years.Liked the ratings and appearence of the TOYOTA's and traded .The recent Highlander purchase is the best driving vehicle I was a FORD Family for years.Liked the ratings and appearence of the TOYOTA's and traded .The recent Highlander purchase is the best driving vehicle I have owned since a 90,s Chrystler 5th Avenue.This is the 5th Toyota I've owned. blw More