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Grappone Toyota
Bow, NH
391 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 391 reviews
September 10, 2012
I will definitely gonna recommend this dealership with my friends and family.I had a wonderful experience.All the staffs were so friendly and supportive.Especially Mr.Mikhail Berlin, a wonderful person.He an friends and family.I had a wonderful experience.All the staffs were so friendly and supportive.Especially Mr.Mikhail Berlin, a wonderful person.He answered my every questions.He has showed me many vehicles of my like without hesitation.I would like to thank Mikhail for everything he has done it for me.Toyota dealerships should be proud to have a fabulous person like Mikhail in its company . Pema Tamang More
by Toyotapema
Employees Worked With
Mikhail Berlin
August 25, 2012
I bought a used 2000 Toyota Camry from this dealership in 2002 or 2003. I specifically told them I did not want a vehicle owned by a smoker because of allergies. They hid the all the burn holes in the uphol 2002 or 2003. I specifically told them I did not want a vehicle owned by a smoker because of allergies. They hid the all the burn holes in the upholstery with some material that lasted about two weeks and their air freshener dissipated around that time also. I was furious. They did not repair the seats; basically I was stuck once I signed the contract. Recently I was shopping for a RAV4; this same dealership had a few vehicles I was interested in. I thought maybe things have changed, but just to be sure I told them about my previous experience. They assured me they would take care of me. The internet sales person, Jena told me they had a special $139.00 per month with $3,000.00 down with .000l financing. They also had a $250 rebate offered. I test drove two vehicles then chose a vehicle I liked. The sales person gave me a payment sheet. The $25,100 vehicle was now $25,424 on sale for $23,000. They raised the price of the vehicle, left out the rebate, gave me no trade in value, and added a dealer handling fee of $369.00. They lied about paying off my leased vehicle which could of cost me thousands once the deal was finalized. When I questioned their figures the Gerry said the finance person made a mistake and he would be back with a corrected payment sheet. A half hour later, he was sitting across from the finance manager with legs crossed laughing. I told Gerry I had another appointment and he smiled and said where? I told him it was none of his business. I was furious. I wasted over three hours of my time only to find out the whole thing was a scam to get people in. That pricing was for college students and/or soldiers. Don't believe what they say: Since 1924, we have been striving to give our customers the best sales experience possible. More
by dbrwlsh
Employees Worked With
Gerry Warcewicz, Jena Bucknam
August 24, 2012
I was completely satisfied with both their professionalism and friendliness towards me. Their eagerness to work with me as a customer was outstanding but not overbearing at all. They allowed professionalism and friendliness towards me. Their eagerness to work with me as a customer was outstanding but not overbearing at all. They allowed me to take my time to determine which vehicle I wanted to purchase so I would be completely satisfied. I really appreciat their approach and helped me make my decision on choosing Grappone Toyota. My hat is off to both of them and I would certainly recommend that dealership to anyone in the future. More
by soakes
Employees Worked With
Justin Webber and John Ouellette
August 11, 2012
What I appreciated the most was the level of comfort offered to me throughout this process. In no way did I feel pressured or manipulated, as I often do with car salesmen. Instead they were educational offered to me throughout this process. In no way did I feel pressured or manipulated, as I often do with car salesmen. Instead they were educational and patient, answering and explaining my many questions. Additionally, everybody here was extremely respectful and polite, more qualities not commonly attributed to car salesmen. I never felt uncomfortable with the men here, instead they opened doors for me and treated me with great respect. Overall, because of these reasons alone - all of which have nothing to do with car that I bought, which is equally awesome - I would drive the 1.5hrs to go back to Grappone, and I would definitely refer them to everybody I know. More
by Raghjayan
Employees Worked With
M. Berlin, J. Webber
July 30, 2012
Great Experience with everyone I was associated with at Grappone Toyota. I was introduced to Grappone by TRUECAR web site, which I highly recommend to anyone looking for a new car. No hassle with pricing, Grappone Toyota. I was introduced to Grappone by TRUECAR web site, which I highly recommend to anyone looking for a new car. No hassle with pricing, it was all right there from TRUECAR. Went to the dealer and the pricing from TRUECARE was honored qwith no exceptions. I would highly recommend Grappone Toyota to family and friends. Hnads down the best! More
by bvkelly
Employees Worked With
Ashley Morse ( Internet Rep) Moe Elmasry (Salesman) Gary Ferris ( General Manager)
July 30, 2012
My experience with Grappone and Mikhail has been fantastic. From the time I received the first e-mail response, till the time I drove away with my new vehicle I was impressed with the ease of doing fantastic. From the time I received the first e-mail response, till the time I drove away with my new vehicle I was impressed with the ease of doing business with the folks at Grappone. Mikhail took the time to show us all the features in the vehicle and made sure we were comfortable with the operation. This is a five star operation. Thanks, Pierre and Lori Caouette More
by petemoe
Employees Worked With
Mikhail Berlin
July 26, 2012
Mikhail Berlin made purchasing a new vehicle pain and stress free. Never did I feel pressured or beaten down, the way that most dealership make me feel. I will and have already recommended Mikhail and stress free. Never did I feel pressured or beaten down, the way that most dealership make me feel. I will and have already recommended Mikhail and Grappone Toyota to my co-workers, family and friends. I will definitely be returning to Grappone for ALL scheduled maintenance and any future vehicle purchases. More
by djimmy
Employees Worked With
Mikhail Berlin
July 19, 2012
Very happy with service and price. Look forward to continuing maintenance. I told Taylor our daughter referred us so she filled out the paperwork and she said it takes a few weeks for her to get a ch continuing maintenance. I told Taylor our daughter referred us so she filled out the paperwork and she said it takes a few weeks for her to get a check. She could really need it. More
by msclaylady
Employees Worked With
Jerry Warcewicz and Taylor
July 14, 2012
Having worked in the hospitality industry for over 30 years I know what great service is. Everyone I dealt with at Grappone went above and beyond my expectations! Thanks to all that worked with me, I wil years I know what great service is. Everyone I dealt with at Grappone went above and beyond my expectations! Thanks to all that worked with me, I will tell anyone that will listen about my GREAT experience! More
by Kate Parker
Employees Worked With
George, Marcal, Justin, Greg
July 10, 2012
Our purchase started on the internet with a program our insurance company offers. We contacted three dealerships and Grappone was the only one who followed through on the pricing we received through the i insurance company offers. We contacted three dealerships and Grappone was the only one who followed through on the pricing we received through the insurance company. They did not try to add any fees [they are not allowed to if they participate in the insurance program]. In the end, we wound up paying more than $2,000.00 less for the Tacoma we purchased over what the other two dealerships offered. It was a pleasure dealing with people who are straightforward and don't play games. I have NEVER had a car buying experience to match the one we had at Grappone. I would recommend them highly to anyone. More
by marianobrien
Employees Worked With
George Pollinger and Wendy Thomas
