Grappone Toyota

Just Looking for Ideas I just stopped by to get a few ideas about purchasing a vehicle to replace our Safari Van, which did not pass inspection. I left with not just an ide I just stopped by to get a few ideas about purchasing a vehicle to replace our Safari Van, which did not pass inspection. I left with not just an idea or two but a concrete idea of what I wanted. The sales person was really in-tuned to our needs and had many good ideas of how to meet them. If the Service Department is any where near as good as the Sales Department I am going to be a very happy Toyota owner. More

It was awsome Im the proud owner of a 2016 Scion SO my car broke down, I was a little anxious about how much it was going to cost because it was the steering that locked up, its was towed on a Monday SO my car broke down, I was a little anxious about how much it was going to cost because it was the steering that locked up, its was towed on a Monday and Tuesday midmorning the service tech called and gave me the bad news, So after work I came back and meet Taylor she is a sweetie I told her about my car and how I would love to get into a new one, showed her the Scion that I loved , I never thought it was in my reach , I stilled owed two more years on my car, but she worked it out so that I got 0.9 % interest threw Toyota my payment were the same as my old car, boy did I let out a big YAHOO! Taylors a great young lady so bubbly and helpfully ! Thanks your new friend Lynne Vanderheiden More

Great experience I had a great experience at Grappone Toyota, my sales person Taylor was excellent I would buy a car from her any day . So happy with the purchase I I had a great experience at Grappone Toyota, my sales person Taylor was excellent I would buy a car from her any day . So happy with the purchase I would buy all my cars from her . More

Just a Normal Service I made an online appointment for our 2011 Rav4, an 80k service and a summer tire change over. It was super convenient to make the online appointment I made an online appointment for our 2011 Rav4, an 80k service and a summer tire change over. It was super convenient to make the online appointment and receive a confirmation via email. My wife dropped the car off early and utilized the free shuttle van ride to her office in Concord. I received a call mid morning informing me of an issue with my rear shocks which was discovered during the 80k service. Leaking shocks which required replacement. Good news is the full cost of the shocks including parts and labor including a 4 wheel alignment would all be covered under our extended warranty, made me smile. I was also informed the rear brakes would need replacing in the coming few thousand miles, I was given an estimate, discussed the possibility of waiting for our next service to have them done, and the cost ramifications with waiting versus doing them now. Since nor difference in cost decided to wait it out. Pretty amazing though, almost 80k miles on the original rear brakes, and almost 70k miles from the original front brakes before they were replaced. As usual the car was ready early, but was told we had until 6:30PM to pick it up. The overall level of service and responsiveness delivered by Grappone was excellent, hence the reason we always return, and why we will remain loyal customers for the years to come. The only negative thing I have to say about Grappone is how much I dislike the haggle free car buying experience. I guess I am old school and feel cheated or deprived by not being able to negotiate such a large dollar purchase. I understand the majority of consumers enjoy being able to buy a car without negotiating, but I am not one of them. Even if we did not buy our next Toyota with Grappone I suspect we would return their for service. More

Pleasant experience I had the pleasure of dealing with Taylor, she was excellent in dealing with me and my needs. highly recommend asking for her expertise in purchasing I had the pleasure of dealing with Taylor, she was excellent in dealing with me and my needs. highly recommend asking for her expertise in purchasing your next vehicle. More

Stellar service! My husband and I dred car dealerships. After being given the run around followed by being snubbed at our local Toyota dealer, we decided to give Grapp My husband and I dred car dealerships. After being given the run around followed by being snubbed at our local Toyota dealer, we decided to give Grappone a try. We are so glad we did! Ryerson and Jim were fabulous! They both hustled to get us everything we needed. At the other dealer it took 2 hours just to get the test drive. At Grappone in 2 hours we test drove, got an amount for our trade in and just had to pay. No run around, no haggling, no back and forth. Everyone there was nice, professional and friendly. Did I mention our 1 yr old was with us? They did everything possible to get us what we wanted and back home. We left with the vehicle we wanted and extremely happy. We will only go there from now on and will recommend everyone to Grappone. More

I highly recommend Taylor as a sales person. I was in the position of needing a used car right away as my inspection month was coming to a close and my older vehicle needed much more work and mon I was in the position of needing a used car right away as my inspection month was coming to a close and my older vehicle needed much more work and money to pass inspection than it was worth.. I was pleased with the trade value I received and the pricing for used vehicles is very up-front. Taylor was very knowledgeable about the vehicles, very friendly and has followed up with a call to check to see if there were any problems or questions. Overall it was a good experience. I have not needed any service yet as I recently got this vehicle. More

Used car purchase My husband and I entered the dealership and were warmly greeted by Taylor Thorne-Strickler. She was very knowledgeable about the vehicles we were int My husband and I entered the dealership and were warmly greeted by Taylor Thorne-Strickler. She was very knowledgeable about the vehicles we were interested in looking at and test-driving. Taylor spent almost the whole day with us making sure we were comfortable with our decision. She answered any questions we had and explained everything about the vehicle we were purchasing. Very knowledgeable and friendly! I would recommend Taylor to anyone in a heart beat! She is an asset to your dealership. More

Excellent customer service from Armand & Josh! A very warm welcome from Armand! Josh joined us when we had a credit question. Armand and Josh were very understanding and relieved our nervous tens A very warm welcome from Armand! Josh joined us when we had a credit question. Armand and Josh were very understanding and relieved our nervous tension. We couldn't ask for two more qualified individuals to work with they are the best. We traded in a 2007 Ford Escape and returned a 2012 leased Rav Toyota. They provided an offer to purchase the Ford and gave us a check promptly. Armand had us take a test drive in a 2015 Rav that he felt had items we were looking for and he was right on! More

the best dealership in new hampshire this dealership is stress free, upfront, and all around great to do business with. I would and will send friends there. I find myself giving this dea this dealership is stress free, upfront, and all around great to do business with. I would and will send friends there. I find myself giving this dealership the best rating I can. I hated buying cars, because of salespeople stuck up your butt before you even get out of your car. More