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Grappone Toyota
Bow, NH
392 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 392 reviews
December 26, 2024
2 hours ago New Bucklet up- long and thorough review! This is my 6th car from Grappone Toyota. While I love to negotiate a better price I absolutely despise the haggling that comes with new car review! This is my 6th car from Grappone Toyota. While I love to negotiate a better price I absolutely despise the haggling that comes with new car purchases. Buying from Grappone makes the process truly painless. The price is the price and it's fair- whether buying new or trading in your old car/truck- may not be the highest but it's definitely not the lowest either, and I'll say it again, it's fair. I have purchased many cars from Ryan Provencher but he has moved up the chain because he is that good. Our new Salesperson Sarah Wentworth didn't disappoint. She was thorough and extremely personable and professional. She went through ever detail of my new truck, and there's a lot! What she didn't know 100%, she found out and didn't make up answers which I truly appreciate. She was a pleasure to deal with and wouldn't hesitate to buy another vehicle from her. Another extremely important aspect of Grappone Toyota is their service department, this is where I feel you can quickly lose a customer. Kassandra and Tonya are top notch in very way. Honestly, part of the reason I buy at Grappone is their service dept. I've owned Chevys and Toyota's my whole life and I currently wouldn't take my car to the Chevy dealership in Concord unless it was the only dealership left on the planet. With Grappone, I don't know who else takes a video of your car/truck and shows you what is going on with your vehicle?! Let's face it, buying a new vehicle can be very stressful and if you can minimize the stress why wouldn't you. Do yourself a favor-If you are in the market to purchase a new car/truck I can't recommend Sarah Wentworth & Grappone Toyota enough. More
by ginacohan
Employees Worked With
sarah wentworth, Adam Green
April 22, 2024
Very professional and precise! Recommendations were very well done with options to chose. Well done service work. Recommendations were very well done with options to chose. Well done service work. More
by lorijabar
Employees Worked With
Mike Roy, Carole Smith, Tanya Young, Ashley Morse, Mickey Breau, Adam Green
April 21, 2024
We recently bought a Toyota Tacoma through Sarah Wentworth. We can not express how happy we were with the whole experience. Sarah is such an amazing asset to your sales team!! She made us feel at Wentworth. We can not express how happy we were with the whole experience. Sarah is such an amazing asset to your sales team!! She made us feel at home and relaxed. The whole experience was stress free and we left feeling as though we made a new friend. We will definitely recommend Grappone! More
by Roger and doreen matte
Employees Worked With
Sarah Wentworth
April 04, 2024
Dealership was very professional and clean. Employees look like they enjoy their jobs at this place . They support each other to help the customer . Employees look like they enjoy their jobs at this place . They support each other to help the customer . More
by Wick
Employees Worked With
Adam Green
March 23, 2024
The quality of service I received from Grappone is expert and precise. Recently brought our Toyota Prius in for three indicator (idiot) lights on the dash. They diagnosed and fixed the issue (ball joint). and precise. Recently brought our Toyota Prius in for three indicator (idiot) lights on the dash. They diagnosed and fixed the issue (ball joint). My only complaint is that there was $170 diagnostic fee on top of the $500+ to fix the problem. I asked if the fee diagnostic fee was applied towards the fix and was told it was not. This is likely the standard in the industry, but it's a steep cost on top of a fix that is already expensive. More
by TimParsonsNH
Employees Worked With
Brian
March 16, 2024
Best service dept around. The staff makes sure in advance that your parts will be ready for your vehicle when it’s time for service. They have taken care of my family with all The staff makes sure in advance that your parts will be ready for your vehicle when it’s time for service. They have taken care of my family with all our needs, Toyota plus other brands. More
by waylon
Employees Worked With
Sean Smith
March 13, 2024
The service department is professional, fast and courteous. They have had me in and out in less than an hour. Comfortable waiting area as well courteous. They have had me in and out in less than an hour. Comfortable waiting area as well More
by dentald0726
Employees Worked With
Mike Roy, Adam Green
March 13, 2024
Glad I could get my service done good tech and writer combination. Sean snow was able to update me the whole way and the technician did a A1 job combination. Sean snow was able to update me the whole way and the technician did a A1 job More
by august.gibson12
Employees Worked With
Sean Snow
February 18, 2024
We keep coming back because we know the price and there’s no horse trading. The salesman was knowledgeable, bright, and very straightforward. We recommend Grappone’s to everyone. no horse trading. The salesman was knowledgeable, bright, and very straightforward. We recommend Grappone’s to everyone. More
by mcurrier2005
Employees Worked With
Bryce
February 15, 2024
It’s amazing how every single person at Grappone is so friendly, always smiling and ready to help at any moment. That’s a big deal to me. Obviously, the service is most important, but Grappone’s service i friendly, always smiling and ready to help at any moment. That’s a big deal to me. Obviously, the service is most important, but Grappone’s service is top-notch, and it’s second to none. The videos during inspection are the icing on the cake… Until I found out that they offer a shuttle service. Just amazing. More
by mec0511
Employees Worked With
Toby, Adam Green
