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Grappone Mazda
Concord, NH
30 Reviews
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Showing 30 reviews
January 26, 2012
I have bought five Ford Products from four different dealerships and this was by far the best experience. The pricing was straight forward and very competitive. The dealership makes customers feel welco dealerships and this was by far the best experience. The pricing was straight forward and very competitive. The dealership makes customers feel welcome as they enjoy a comfortable atmosphere. Diana Dutcher, the sales representative likewise was the best at explaining options and going the extra mile to make my experience very special. I appreciated her exhaustive knowledge of the products and her enthusiastic drive to make the customer happy. I will definetly be back for future vehicle purchases. More
by bshankey
Employees Worked With
Diana Dutcher
January 10, 2012
After previously purchasing a car from grappone (and having a bad experience) I went back there (giving them another chance) hoping they would really work with me this time. This was not the case!!! Alt having a bad experience) I went back there (giving them another chance) hoping they would really work with me this time. This was not the case!!! Although the cars salesman was kind and trying hard to help the sales manager was extremely unhelpful. It was a waste of my time. He would not work with me (the customer) what so ever when it came to prices. It is unfortunate that they have lost my business and weren't willing to negotiate to keep a previous customer happy. More
by ktilton
Employees Worked With
All
December 01, 2011
Diana has been so helpful throughout the entire process. I knew that I wanted a Mazda 3 when I went to visit her, but she showed the pros and cons of each model and let me drive each one. I was orignially g I knew that I wanted a Mazda 3 when I went to visit her, but she showed the pros and cons of each model and let me drive each one. I was orignially going to purchase a new car, however she found the PERFECT used Mazda 3 for me that fit my budget even better. Since purchasing the car 2 months ago, Diana has still been available to answer and questions I have had. She is very friendly and prompt to respond. I was nervous about purchasing a new car for the first time alone and only being 22, however Diana made me feel very comfortable and did not pressure me into anything. She gave me the time and resources I needed to make the best decision for myself. More
by katiedmr
Employees Worked With
Diana Dutcher
August 24, 2011
Diana was great. She knew her vehicles. She was friendly and made the process stress free. I would recommend her to friends and family. We did a lot of research on line on the mazda 5 but once in it it and made the process stress free. I would recommend her to friends and family. We did a lot of research on line on the mazda 5 but once in it it just didn't feel right. Diana opened the mazda 3's and 6's and gave us plenty of time and space to get a look and feel for the different vehicles. She then gave us the chance to drive them if we wished. I loved the mazda 3 (2.5) The trade in was fair. The price was competitive and she helped us navigate the process with patience and understanding. Thanks to Diana probably the best car buying experience I have had. More
by chris.pike
Employees Worked With
Diana Dutcher
July 05, 2011
Walking into Grappone immediately made me feel welcome and cared for. I was veryy impressed with Scott's ability to sell me a car while still considering my personal feelings, safety, and success. I wou and cared for. I was veryy impressed with Scott's ability to sell me a car while still considering my personal feelings, safety, and success. I would most definitely reccomend this dealer to anyone. More
by aliciamac14
Employees Worked With
Scott Brennen
June 22, 2011
I stopped in to Grappone one day just "looking" at Mazda 6 and that was when I met Dacre Bush, He was very kind, courteous and did not make me feel pressured AT ALL...Which I "looking" at Mazda 6 and that was when I met Dacre Bush, He was very kind, courteous and did not make me feel pressured AT ALL...Which I am very thankful for..... I did purchased the car and the transaction was very smooth, Everyone was extremely friendly...He has followed up with me in the weeks since the purchase and has quickly responded back to me with some questions that I had...I will be recommending Grappone and Dacre Bush to all my friends and family!!!! Thank you.....I LOVE MY CAR!!!:-) More
by stacey74
Employees Worked With
Dacre Bush
June 21, 2011
Bought a Mazda CX-9 in June 2011. Outstanding Bought a Mazda CX-9 in June 2011. Outstanding communication prior to my visit with Jenny and the internet sales group - they were candid and respon Bought a Mazda CX-9 in June 2011. Outstanding communication prior to my visit with Jenny and the internet sales group - they were candid and responsive to my questions, and made scheduling my purchase visit easy. Great experience with Brian in the sales group - he was honest, knowledgeable, friendly and easy to work with. Nice dealership experience as well - great selection, highly competitive prices, and friendly employees. What more could you ask for? Highly recommended!! More
by davidlsachs
Employees Worked With
Brian Duncan, Jenny MacKenzie
October 20, 2010
I had a wonderful experience at this car dealership! I went in with a 1999 Mazda Protege to trade in and was a little nervous abotu buying my first new car. I worked with Dacre Bush and he was so great w went in with a 1999 Mazda Protege to trade in and was a little nervous abotu buying my first new car. I worked with Dacre Bush and he was so great with me. He explained all my options, made me feel very at ease, and I dodn't feel pressured at all. I would reccomend anyone to this famiyl friendly dealership More
by CaseyStrick
Employees Worked With
Dacre Bush
August 15, 2010
I Went in looking for a car for my daughter. I Was seriously "upside down" on my trade so some money needed to be "buried" within the deal. Earlier, I had been to another maker's dealership and was m seriously "upside down" on my trade so some money needed to be "buried" within the deal. Earlier, I had been to another maker's dealership and was made an offer on a car but wanted a Mazda 3 snd not this brand car. At Grappone, after picking out a Mazda 3 and having the trade appraised Lee went to and returned from the sales manager's Office and said there was NO WAY they could make a deal without a large down payment. He had no offers, no sugggestions and no ideas on how we could get the Mazda my daughter wanted, Lee said it was "impossible". Lee's suggestion was to rush back to the other Dealership and get that car because "they must have made a mistake". Lee continued that there was simply NO WAY a deal of ANY kind could be made, ever and he was "sorry" he could not help. At that point I walked outside and left my wife and daughter inside the Dealership because they had another question regarding the possibility of getting a mazda 3. Both came out a few minutes later shaking their heads. Both said they felt that they were simply "dismissed" by Lee. My wife and daughter felt Grappone Mazda was not interested in spending another second of their time more time with them. I was quite surprised at being treated this way considering my wife and I have bought/leased two Toyotas from Grappone, just helped my Daughter in Law to be in getting a Camry from Grappone Toyota, one Scion and Two Mazdas in the past from Grappone. So much for customer loyalty. ANYWAY, on Saturday I went to WERNER MAZDA and after spending alot of time with us, THEIR sales staff worked out a superb deal. I traded my daughter's c make ar and put no money down, I simply signed and drove off their lot with the 2010 Mazda 3 of my daughter's dreams (and a monthly payment just $25 more than I wanted to pay); a deal that Lee at Grappone said could not happen. Maybe it was just a case of one dealer wanting to make a HUGE profit versus another Dealer willing to make a NICE profit and move a 2010 off his lot. Who knows!!! Anyway, after buying/leasing/being part of a sale for 6 vehicles from Grappone, there will NEVER be a 7th. More
by wolfmann601
Employees Worked With
Lee (spelled incorrectly)
May 27, 2010
From the moment I stepped onto the lot, Dacre was a gentleman. He was also very helpful in finding the right car for me. I provided him with some challenges such as a recent bankruptcy. He and the fin gentleman. He was also very helpful in finding the right car for me. I provided him with some challenges such as a recent bankruptcy. He and the finance dept. were able to work it all out. I LOVE MY CAR!!!! I would not hesitate to recommend your dealership to my friends. I am looking forward to many happy years in my new (used) Mazda 6! :) More
by Jan Locke
Employees Worked With
Dacre Bush
