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Grappone Hyundai
Bow, NH
274 Reviews
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Showing 274 reviews
March 13, 2011
I had an issue with my car. The service dept was very accommodating to me. The car was pulling to the right and way too much road noise. My car now drives like a dream. They fixed it right up. I can accommodating to me. The car was pulling to the right and way too much road noise. My car now drives like a dream. They fixed it right up. I can now talk on my bluetooth without making the other person yell. I am very pleased with the service. Thank you!!!!!!!!! More
by UNHAPPYinNH
Employees Worked With
Chris
March 07, 2011
It had been nearly 10 yrs since my last car purchase, so I made sure to take my time and research my options. I used Grappone's website to select a car to test drive and within 24 hrs, I had received an ema I made sure to take my time and research my options. I used Grappone's website to select a car to test drive and within 24 hrs, I had received an email and a phone call to set up an appointment. This was on the weekend I might add. The day of the test drive I got lost (no comment) but called for help and spoke to a very nice girl who laughed with me and steered me in the right direction. Even stayed on the phone with me until I pulled into the driveway! Unfortunately (or fortunately for them), the car I had hoped to drive had already been sold. I was disappointed - moreso that no one had notified me of this prior to my arrival. I was told the website is not always up to date (and apparently the gal who scheduled my test drive was out of the loop as well) so I recommend anyone scheduling a test drive this way call the DAY of your test drive to make sure they still have the car! Luckily there was a similar car still on the lot around the same price. They allowed me to test drive by myself which meant I didn't get the down low on the features or car history. And since I was there late afternoon to closing (it was very obvious when quitting time hit) I didn't feel as if I had time to drill anyone about the history of the vehicle. Since I was looking at a spotless Honda with very few miles, I wasn't worried about getting a lemon so I bought it. I spent a lot of time in someone's office by myself while paperwork was finalized and the car was washed. My concern about the tire pressure light being on was brushed aside, was explained that such feature is more of an annoyance than anything. Needless to say, the next day I spent some time at the air pump (one tire was scary low). I was the last person to leave the dealership, left to clean out my old car in a deserted parking lot. Now a month later, I've only been back once to get my inspection sticker and new wiper blades. I must add that Lee Mossey is extremely helpful, friendly and the shining star in a drab office full of salesmen. More
by willonlydrivehondas
Employees Worked With
Too many to list, Lee Mossey
January 27, 2011
My only concern was what appeared to be "hidden charge" of $3.95 for "haz mat." All charges should be explained clearly and simply. Also, take care of that spelling error (expectional). Friendlin charge" of $3.95 for "haz mat." All charges should be explained clearly and simply. Also, take care of that spelling error (expectional). Friendliness, quality of work and transparency are most important to me. More
by Tom Walton
Employees Worked With
Lebo and John, John Cater
December 13, 2010
Having worked in the car business, a few years ago, I am very sensitive to customer service proceedures. I am amazed at the treatment afforded by Grappone Hyundai toward their service customers. The people very sensitive to customer service proceedures. I am amazed at the treatment afforded by Grappone Hyundai toward their service customers. The people are straighforward and LISTEN to the customer before attempting solutions to their problems. The waiting rooms are immaculate and the special baking done by Lee Mossey does not hurt the experience one iota. Hopefully I won't be scheduling my next Hyundai service based on her excellent free food and kindness. More
by photojoe
Employees Worked With
Lee Mossey, Lee Mossey
December 07, 2010
We bought a Sonata new in 2006. Our experience with service has always been quick, friendly and professional. We signed up for the free replacement tires and they had no problem honoring 4 new Michelin service has always been quick, friendly and professional. We signed up for the free replacement tires and they had no problem honoring 4 new Michelins when we needed them. I have talked 3 different friends into buying a Sonata and they are as happy as we are. More
by sandielou
Employees Worked With
Lee Mossey
December 02, 2010
Buying a new vehicle is not something that I have done in many, many years. I spent a month researching various Hyundai dealer's in New Hampshire, Massachusetts and Connecticut to ensure that I received the many, many years. I spent a month researching various Hyundai dealer's in New Hampshire, Massachusetts and Connecticut to ensure that I received the best deal from the best dealership. That was accomplished by an extremely satisfying experience with Grappone Hyundai. Starting with the professional diligent efforts of Brenda Sarette at initial contact and continuing with a knowledgeable, no pressure demeanor provided by Adham Darwash during the sales process I couldn't be more satisfied. Despite the scarcity of locating the specific Sonata Limited Turbo configuration and color combination of the vehicle I wanted, Adam Green was able to secure it after many other Hyundai dealerships couldn't. There is no question that Grappone stands above all others both in their diligence and effort of satisfying the customer. As a retired senior staff manager I recognize the importance of key contributors and their respective importance to the organization and the success of the company. The people representing Grappone Hyundai on this purchase are why I will strongly recommend Grappone to others. I look forward to working with the Grappone Service personnel as I enjoy my new vehicle. More
by rav42046
Employees Worked With
Brenna Sarette, Adham Darwish, Adam Green
November 18, 2010
LEES GREAT,GIVE HER A RAISE,SHES WORTH EVER DOLLAR U PAY HER.NOT.SHES WORTH MORE,AS SHE ALWAYS GREETS ME WITH A SMILE,AND IS CONCERNED AS I AM ABOUT MY SERVICE PROBLEM,I FEEL AS IF SHE IS ON MY SIDE,AND INT HER.NOT.SHES WORTH MORE,AS SHE ALWAYS GREETS ME WITH A SMILE,AND IS CONCERNED AS I AM ABOUT MY SERVICE PROBLEM,I FEEL AS IF SHE IS ON MY SIDE,AND INTETRESTED IN SAVING ME MONEY IF SHE CAN ON ANY OF MY SERVICE ISSUES,I HAVE BOUGHT 3 HYUNDAI THERE OVER THE YEARS ,AND WILL CONTINUE TO BUY MY CARS THERE,I WOULD NOT FEEL COMFOTABLE WORKING WITH ANY OTHER SETVICE CONSULTANT OTHER THAN LEE...................... More
by PIGLET7
Employees Worked With
LEE MOSSEY
November 05, 2010
I purchased a brand new Hyundai Elantra Touring from Grappone Hyundai in Bow, It was an awesome experience and was very happy with my sales person Gary. He gave me a great test drive of the vehicle, sho Grappone Hyundai in Bow, It was an awesome experience and was very happy with my sales person Gary. He gave me a great test drive of the vehicle, showed me all the ins and outs of the car and made me feel very welcome, like I was already part of the family. This was a very different experience than the two other Hyundai dealerships I had been to. I would deffinately reccommend them to any of my friends and family and I look forward to doing business and service with them in the future. More
by robking78
Employees Worked With
Gary Guyer
August 31, 2010
I live in New York and visit my sister in New I live in New York and visit my sister in New Hamsphire(often),about four year ago had problem with my 2004 Sonata and brought car in to this dea I live in New York and visit my sister in New Hamsphire(often),about four year ago had problem with my 2004 Sonata and brought car in to this dealer and was impress with the friendly of service consultant Lee Mossey and the service provide. Now I make major service appointment at that dealer when I visit my Sister in New Hamsphire. In 2007 my 2004 sonata got total in a accident and I brought a 2007 Santa Fe I continue to bring it in to this dealer for maintance major service all the way from New York. I have 57,034 mile soon will be approaching the 60,000 miles major service. Once again I be making time to schedule service appointment for 60,000 service when I visit my sister in late fall. I like them they provide me with a loaner for the day to use as my suv is being serviced. I'm a loyal hyundai customer being driving a Hyundai since introduce in USA back in 1986 (the excel) I was 22 my frist NEW brought car. My 2007 Santa Fe make it the fifth hyundai vehicle I owned. I know in a few year I be a again a new car owner and the make will be Hyundai brand. I'm happy and no regard. More
by Hermas9
Employees Worked With
Lee Mossey
June 22, 2010
This is our 5th car we have purchased with Grappones,For the most part we are very satisfied,but there should be a loyal customer rebate through the dealer, no matter what make of car it is.We do live a bit the most part we are very satisfied,but there should be a loyal customer rebate through the dealer, no matter what make of car it is.We do live a bit away so they could just give us our 4 tires when we leave there,we do not do service with them,to far.Its kind of a trap to get them, do service with us and there yours,you could buy a better set cheaper than all the service you have to do to get them...other than that I will probably buy again,after shoppin around,,,,thanks,,,p.s. Mike where,s the shwag????good luck fishin,,, More
by freak
Employees Worked With
Michael Denauw, Mike Denauw
