Grappone Honda - Service Center

The service was excellent and the communication was outstanding! I’m definitely going back for my repair and maintenance needs. outstanding! I’m definitely going back for my repair and maintenance needs. More

I always try to see Mike when I have my car in for service. He's always polite and answers my questions in terms I understand. I only take my car to Grappone for service. service. He's always polite and answers my questions in terms I understand. I only take my car to Grappone for service. More

The Grappone Honda service dept provides all around excellent customer service! I highly recommend them! I trust in the knowledge and work performed. I’m always greeted as soon as I arrive and very excellent customer service! I highly recommend them! I trust in the knowledge and work performed. I’m always greeted as soon as I arrive and very satisfied when I leave. I now receive a video of the work being completed on my car. New service they started on Dec 22 and I love it! Kudos to them! More

Excellent service and love the video service they offer. You get to see what they are doing for service and if there is anything that needs attention you get to accept or decline they work. Great idea!! Tha You get to see what they are doing for service and if there is anything that needs attention you get to accept or decline they work. Great idea!! Thank you!!! More

Employees are always so nice and friendly. I love the fact that they give you a video that updates you on what's happening. I love the fact that they give you a video that updates you on what's happening. More

Great job done at the quoted price. Customer Service Representatives were courteous and friendly. Will definitely have my car serviced here again. Great technology were technician vide Customer Service Representatives were courteous and friendly. Will definitely have my car serviced here again. Great technology were technician videos their inspection and sends it to you to review. Nice job! More

Watch tires when you buy a brand new car.I had 2019 Watch tires when you buy a brand new car. I had 2019 tires on a 2020 brand new car Told I needed new tires at 14759 miles Tire place told me that t Watch tires when you buy a brand new car. I had 2019 tires on a 2020 brand new car Told I needed new tires at 14759 miles Tire place told me that they probably placed leased tires on this car. Graponae denied this. More

Very poor service experience at a NH Honda dealer I just recently returned from a big waste of my time at this dealer to have a very simple job done on my brand new 2020 Honda Pilot Touring- I had mad I just recently returned from a big waste of my time at this dealer to have a very simple job done on my brand new 2020 Honda Pilot Touring- I had made an appointment for purchase & installation of door edge guards. The work, which could have been done by a modestly trained chimp in less than 30 minutes, took slightly less than 2 hours, and I actually ended up with some of the parts packaging debris in the back seat. Very classy! A big waste of my time. Too bad that they are the closest Honda dealer to my home and I have just begun my warranty period. More

Went in for an oil change tire rotation and state inspection. Came out with oil change state inspection and a broken key. I was told I didn't need my tires rotated which I have 7000 miles on and do l inspection. Came out with oil change state inspection and a broken key. I was told I didn't need my tires rotated which I have 7000 miles on and do like to rotate often but okay. After paying for the service they did provide I noticed on my way home(stopped for gas) that my key was broken. I immediately called them which they denied. I am positive this key was not damage and I can barely now use. They offered to make me another appointment to have fixed but I would have to pay. Thanks for the poor service Do yourself a favor and go elsewhere More

Great job!!! Wayne (Service Advisor) always does a GREAT job on my Honda Civic. He is knowledgeable and friendly. Always has the customer best interested. Hard Wayne (Service Advisor) always does a GREAT job on my Honda Civic. He is knowledgeable and friendly. Always has the customer best interested. Hard to find a Service advisor at a car dealer like him anymore! More