Grappone Honda

On-line scheduling was a breeze. Dan was friendly and efficient and kept me informed throughout the time my car was being serviced. Although I didn't need to take advantage of it, I appreciated the offer efficient and kept me informed throughout the time my car was being serviced. Although I didn't need to take advantage of it, I appreciated the offer of a ride and the waiting facilities looked comfortable and clean. I also appreciate Grappone's community involvement, especially their support of NHPR. More

Love Grappone. From the quick and easy purchase of a brand new Honda Accord to the routine service I have been treated very well. Appointments are super easy. They always accomodate the times I reques brand new Honda Accord to the routine service I have been treated very well. Appointments are super easy. They always accomodate the times I request and the wait for the actual service has been acceptable. I have spoken with several technicians and each took the time to listen to my specific concerns and responded with confidence and knowledge. I drive 36 miles to Grappone and will continue to do so. Thank you Sue from Nashua More

Since we purchased the 2004 Honda Accord Grappone Honda has serviced the car and we have had nothing but great experiences with the service on all levels. Always have been very professional, very courteous has serviced the car and we have had nothing but great experiences with the service on all levels. Always have been very professional, very courteous, prompt, and responded appropriately always. More

From the service coordinators to the mechanics to the helpful women at the checkout desk I find everyone at Grapponne Honda in Concord, NH to be courteous, and professional. They have created a wait room helpful women at the checkout desk I find everyone at Grapponne Honda in Concord, NH to be courteous, and professional. They have created a wait room with comfortable, clean accomodations as well internet access. I would recommend this dealer as a great place to get your Honda serviced. More

When I brought my Honda CRV in for a state inspection, I was immediately greeted by Wayne, who showed me to his desk and set up my paperwork. I waited for my vehicle in a very comfortable waiting area whic was immediately greeted by Wayne, who showed me to his desk and set up my paperwork. I waited for my vehicle in a very comfortable waiting area which was equipped with reading material, a television and an internet work station. My vehicle was ready in no time. The staff is very friendly and accomodating. More

Recently I took my car in for a normal service interval but had neglected to ask them to fix a broken piece on the drivers side sun visor. I was delighted when I picked up the car to see they'd proactiv but had neglected to ask them to fix a broken piece on the drivers side sun visor. I was delighted when I picked up the car to see they'd proactively fixed the sun visor without calling me or at any additional charge. When I arrived to pick up the car I realized I was after the posted hours but the lady in the service department was still there and went out of her way to help me. I have almost 200,000 miles on my Accord and have had only Grappone service it. They've always done a great job and I wouldn't take my car anywhere else. More

I will never bring my business to Grappone again. I have had numerous problems with them. It started sevearl years back with my Honda Accord. I brought it there for a light out in the shifter. They replaced had numerous problems with them. It started sevearl years back with my Honda Accord. I brought it there for a light out in the shifter. They replaced it and in doing so, scratched up all of the plastic around the shifter and gouged the shifter itself. It was obvious and they tried to get me to take the vehicle back without saying anything. I noticed it and called them on it. They looked it over and agreed that they would replace it. Had to schedule another appt.. Dropped car off and they replaced it. When I got it back this time, there was a hole put into the leather seat, from what looked like a screwdriver. Never mentioned it to me. Called them on it and they were not going to do anything about it but later changed there mind. Had to make another appt. Dropped off, when I got it back, there was black stains all over the front driver's side area from whoever fixed the hole in the leather. Was not a huge deal to most people but I was upset. Decided to not go there again. A year or so later, brought my Ridgeline down for a cracked windshield. Was a warranty fix. Had it replaced by them. When I got it back, there was black stains all over the fabric. Had my limit with the service dept.. Now, living in Concord, I drive down to Autofair for any service. Unfortunate becasue Grappone is like 10 min drive. This past Christmas, gave the parts dept. a try. Would not even price match with Autofair. Bought from them any way. Figured a wash with gas and mileage. Several weeks go by, no call on part. Called in Jan., part was ordered around Christmas. They told me that the part was in. I asked about the call back. I was told that the part was in and did not know why a call was not placed nor did he seem to care. Told me to pick up the part if I want it. Done with them. Service is horrible. More

Too many stories that don't match someone elses story "the Managers" know who i'm talking about! Low trade in offers. They do not honor internet coupons that are advertised. No friendly sales experienc "the Managers" know who i'm talking about! Low trade in offers. They do not honor internet coupons that are advertised. No friendly sales experience. Loyal customer appreciation has Sure has gone downhill in the last three years. Bob Grappone sure would be disapointed! Auto"fair" is the dealership to go! a LOST LOYAL CUSTOMER! More

I took my car in for service because I thought they would be a good choice to work on my Honda. I expected to need a few repairs, and came back with a quote for over $3000 of work and the recommendation that be a good choice to work on my Honda. I expected to need a few repairs, and came back with a quote for over $3000 of work and the recommendation that the car wasn't worth repairing. I went to a different mechanic and had all of the same work done for $700. The repairs were done for a fraction of the cost at another mechanic, done faster much than Honda had predicted, and I had much better customer service. Grappone may be a good place to buy a car--I don't know--but their service station is little better than a scam. More

To domingo1 How are you related to the Grappones? A To domingo1 How are you related to the Grappones? A free car wash? You must be very special. I bought my new car there, have been taking it th To domingo1 How are you related to the Grappones? A free car wash? You must be very special. I bought my new car there, have been taking it there for 3 years for service and have never been offered a free car wash. The service is high priced (figure it out...well over $100/hr) and I don't trust that all of the service they sell you is needed. More