Grappone Honda

When I brought my Honda CRV in for a state inspection, I was immediately greeted by Wayne, who showed me to his desk and set up my paperwork. I waited for my vehicle in a very comfortable waiting area whic was immediately greeted by Wayne, who showed me to his desk and set up my paperwork. I waited for my vehicle in a very comfortable waiting area which was equipped with reading material, a television and an internet work station. My vehicle was ready in no time. The staff is very friendly and accomodating. More

Recently I took my car in for a normal service interval but had neglected to ask them to fix a broken piece on the drivers side sun visor. I was delighted when I picked up the car to see they'd proactiv but had neglected to ask them to fix a broken piece on the drivers side sun visor. I was delighted when I picked up the car to see they'd proactively fixed the sun visor without calling me or at any additional charge. When I arrived to pick up the car I realized I was after the posted hours but the lady in the service department was still there and went out of her way to help me. I have almost 200,000 miles on my Accord and have had only Grappone service it. They've always done a great job and I wouldn't take my car anywhere else. More

I will never bring my business to Grappone again. I have had numerous problems with them. It started sevearl years back with my Honda Accord. I brought it there for a light out in the shifter. They replaced had numerous problems with them. It started sevearl years back with my Honda Accord. I brought it there for a light out in the shifter. They replaced it and in doing so, scratched up all of the plastic around the shifter and gouged the shifter itself. It was obvious and they tried to get me to take the vehicle back without saying anything. I noticed it and called them on it. They looked it over and agreed that they would replace it. Had to schedule another appt.. Dropped car off and they replaced it. When I got it back this time, there was a hole put into the leather seat, from what looked like a screwdriver. Never mentioned it to me. Called them on it and they were not going to do anything about it but later changed there mind. Had to make another appt. Dropped off, when I got it back, there was black stains all over the front driver's side area from whoever fixed the hole in the leather. Was not a huge deal to most people but I was upset. Decided to not go there again. A year or so later, brought my Ridgeline down for a cracked windshield. Was a warranty fix. Had it replaced by them. When I got it back, there was black stains all over the fabric. Had my limit with the service dept.. Now, living in Concord, I drive down to Autofair for any service. Unfortunate becasue Grappone is like 10 min drive. This past Christmas, gave the parts dept. a try. Would not even price match with Autofair. Bought from them any way. Figured a wash with gas and mileage. Several weeks go by, no call on part. Called in Jan., part was ordered around Christmas. They told me that the part was in. I asked about the call back. I was told that the part was in and did not know why a call was not placed nor did he seem to care. Told me to pick up the part if I want it. Done with them. Service is horrible. More

Too many stories that don't match someone elses story "the Managers" know who i'm talking about! Low trade in offers. They do not honor internet coupons that are advertised. No friendly sales experienc "the Managers" know who i'm talking about! Low trade in offers. They do not honor internet coupons that are advertised. No friendly sales experience. Loyal customer appreciation has Sure has gone downhill in the last three years. Bob Grappone sure would be disapointed! Auto"fair" is the dealership to go! a LOST LOYAL CUSTOMER! More

I took my car in for service because I thought they would be a good choice to work on my Honda. I expected to need a few repairs, and came back with a quote for over $3000 of work and the recommendation that be a good choice to work on my Honda. I expected to need a few repairs, and came back with a quote for over $3000 of work and the recommendation that the car wasn't worth repairing. I went to a different mechanic and had all of the same work done for $700. The repairs were done for a fraction of the cost at another mechanic, done faster much than Honda had predicted, and I had much better customer service. Grappone may be a good place to buy a car--I don't know--but their service station is little better than a scam. More

To domingo1 How are you related to the Grappones? A To domingo1 How are you related to the Grappones? A free car wash? You must be very special. I bought my new car there, have been taking it th To domingo1 How are you related to the Grappones? A free car wash? You must be very special. I bought my new car there, have been taking it there for 3 years for service and have never been offered a free car wash. The service is high priced (figure it out...well over $100/hr) and I don't trust that all of the service they sell you is needed. More

Bought a 2007 Honda Fit in January 09. Sold as being in pristine condition (or very close)but found out after owning for a month that it had previous bumper damage that been repaired to a stable condition pristine condition (or very close)but found out after owning for a month that it had previous bumper damage that been repaired to a stable condition but not pristine. The bumper was riveted to the car under panel. Probably would not have purchased had I known this was the case. Also found very uneven tire wear between tires and a loose rear view mirror. Asked dealer to examine the car. The dealer examined the car agreed to replace the mirror, rotate tires, but was told bumper was stable and would not be replaced. An opening where the bumper is riveted to the under panel now traps snow and ice during winter months. Also learned today that even though I have owned the car for less than a month I will have to replace the tires in 2-3 months. Dealer has addressed a legal liability but not customer satisfaction. Will likely sell the car in two years and then buy new someplace else. Personnel are very friendly, courteous and maintain a professional demeanor. Still feel misled and taken advantage of. Clearly feel over charged for the quality of the actual product received after owning for a month. More

I went back to the dealer for an oil change and they said it may take about an hour. I thought this was long, but was ok with it. It ended up only taking 20 minutes, and they washed my car for me! They re it may take about an hour. I thought this was long, but was ok with it. It ended up only taking 20 minutes, and they washed my car for me! They really value their customers here! I am glad that i decided to stop in last time! More

We bought an 06 Saturn Ion from grappone. The cruise control did not work, a piece of trim flew off on the way home, and it needed some touch up paint. Since we got the extended warranty, they were requ control did not work, a piece of trim flew off on the way home, and it needed some touch up paint. Since we got the extended warranty, they were required to fix it, which I believe is the only reason they did it, even though we got a written and verbal agreement saying they would, they tried getting out of it multiple times and insisted they were "doing us a favor". The first time it rained? The car flooded. The sunroof leaked. Somehow they had the car 2 months outside in the rain, and never noticed this supposedly. We took it to our mechanic... It needs a new drivers side strut, the inspection sticker doesn't match the VIN(!) they didn't do the touch up paint (they gave us a thing of touch up paint and said do it ourselves). AND, I'm now printing out previous reviews from this site to drive down there and parade out front like an idiot spouting about lemons in order to try and get them to fix the water damage. Bad Bad Bad. Oh, they wouldn't let us pull the radio from our old car either after saying we could as part of the transaction. $400 radio. More

This is why I will no longer deal with Grappone Honda. A copy of this letter was sent to Honda America. On Aug. 27, 2007 I had my 2004 Element in to your shop for a 45,000 check up. Two weeks ago, when I wa copy of this letter was sent to Honda America. On Aug. 27, 2007 I had my 2004 Element in to your shop for a 45,000 check up. Two weeks ago, when I was picking an antenna at the parts department, I asked at the checkout desk what the cost of this checkup would be. They said they would ask the service manager (presumably you) and you told me it would be between $165 and $170 dollars. I was a bit surprised when Archie called to tell me the vehicle was ready, and when I asked him what the total was, he said $211.03! I assumed that something must have been found wrong on the vehicle, but when I asked at the desk they said no, it was just a routine check. I then wondered how $170 could become $211, and I saw that not only was I charged for the “labor” of a 45,000 mile checkup ($164.95) but also for the oil, an oil filter, a washer, and $12.92 worth of coolant, along with a $13.81 hazmat charge! My Honda service manual says that at 45,000, it should get an oil change. Now, I took my wife’s Subaru Outback to Jiffy Lube this morning for an oil change. They checked all the same things on that car that you guys checked – everything - and I watched them do it – for a total cost to me of $46.27. This is the second, and last, time I will be taken by Grappone Honda. Not only did you try to charge me $211 for an oil change (I complained to Archie that you quoted me $170, and he said, and this is his DIRECT quote, “If you want a service price ask an advisor and not the service manager because they don’t know what they are talking about,” then he told the cashier to change the bill to $170 as per service manager before he stomped off,) but it said on the bill that if you scheduled online there was a $5 discount, and I scheduled online and got no such discount on the bill. I’ll forward this to Honda America, as it should save me the hassle of filling out another survey on your dealership, which would not, I’m afraid, be a very good one. Not to worry, as my family and I will be taking our business elsewhere. It is my sincere hope that in the future you will adopt a more ethical business practice, and stop taking advantage of your customers. More