Grappone Honda

I recently purchased a 2011 Honda Odyssey from Grappone Honda and was very impressed/pleased with the quality of service and customer care I received. My pre-purchase actions with Jennifer MacKenzie and J Honda and was very impressed/pleased with the quality of service and customer care I received. My pre-purchase actions with Jennifer MacKenzie and John Morris was accomplished long distance since I was returning from an active duty assignment in Japan. Both Jennifer and John were very helpful throughout my car search and eventual purchase and I would not hesitate to buy from Grappone Honda in Bow, NH again. More

My husband and I have been service customers at Grappone Honda since 2003, so it was logical to look there for a replacement for my 2001 Honda, purchased in Massachusetts. I worked with Andre Liqui, who ga Honda since 2003, so it was logical to look there for a replacement for my 2001 Honda, purchased in Massachusetts. I worked with Andre Liqui, who gave me real assistance in deciding between a Fit and a new Civic. He was flexible and quick to adapt to my changeable opinions, and I never felt as if I were receiving a sales pitch. I paid more than I'd originally planned, but felt that Andre and Rick (whose last hame I have mislaid)worked with the financial pressures to which my husband and I are subject, and gave me a generally fair price. The car was ready to drive away the next morning, and Ryan made nothing of helping me drop my rental car and making sure I was comfortable with changes in the dashboard controls. My experience was a uniformly pleasant one, and my special thanks to Andre for his time and patience! Kate Forbush More

Got a call saying that they had one vehicle of the model I needed. The price was very reasonable and we negotiated the price over the phone even before going to the dealership. My trade-in was the only one I needed. The price was very reasonable and we negotiated the price over the phone even before going to the dealership. My trade-in was the only one that need to be decided and I got a pretty decent price for it(I expected a little more but that is the way it works). From the time I reached the dealer to driving out with the new car it took me just 2 hours. They were that fast. Since I had driven all the way from Mass, there was some additional paper work that my wife had to do and since she had not come with me, The salesman came to our home to finish the transaction. Great..Great..Experience. More

Spoke with an agent via their convenient IM interface on the website to inquiry about renting a Honda Pilot, which I am interested in. Although they do not specifically rent cars, the agent informed me tha the website to inquiry about renting a Honda Pilot, which I am interested in. Although they do not specifically rent cars, the agent informed me that she spoke with Rick Trottier who offered the option of an overnight test drive. That's the type of customer service that I will be sure to tell my friends, family and co-workers about. Thanks! More

After researching the internet for a new Honda Ridgelinge RTL with Nav, Jessica was very informative and helpful in answering my questions and setting up a VIP appointment where we met Ryan who went into gre RTL with Nav, Jessica was very informative and helpful in answering my questions and setting up a VIP appointment where we met Ryan who went into great detail on all the features of the Ridgeling and gave us a test drive. His follow up and up front pricing gave us a sense of security in dealing with this dealership. They are presently searching for the vehicle I want and have confinence they will come through for me. Joe the sales manager was very friendly and gave a sincere appreciation for our visit and he desire to earn our business which he did, a great team at grappone and I'm sure it will be a long relationship. Friendly, informative, straight forward, and no high "PRESSURE" More

Nagi was very helpful and willing to work with me. He thoroughly explained all features of the vehicle at delivery and made sure I had a clear understanding of how each feature worked. I had a very negat thoroughly explained all features of the vehicle at delivery and made sure I had a clear understanding of how each feature worked. I had a very negative experience with Autofair and it was refreshing to work with a dealership where all fees were clearly explained and outlined. I originally thought I wanted to lease the vehicle. However, after working with Jason in the Financing he found a financing option that will save me around $500 over the lease price and residual. We have purchased 5 vehicles from the Grappone family and will continue to bring all of our auto purchase and servicing needs to their dealerships. More

I purchased a new Honda back in September. I have had bad luck with it (it was hit 3 times and the windshield cracked!), so I decided to trade in my bad luck car for a different one. Since it had only been 6 luck with it (it was hit 3 times and the windshield cracked!), so I decided to trade in my bad luck car for a different one. Since it had only been 6 months I knew I was upside down with the trade-in, but Lena was amazing and knew that with me being a commuter I really wanted a new vehicle and not a used one. She worked some magic for me and was able to get me into a new Honda Civic. I have now worked with her twice and would recommend her to anyone looking for a Honda. She is very understanding and not pushy AT ALL. I have had much different experiences in the past with my own vehicles and my husbands vehicles, but I was more than happy with her the first time around that I knew I wanted to work with her again. Definitely not your typical car salesman! More

I found this dealership to have a lot of very pushy sales people! I already test drove a Honda Civic Si and had a price quote from a local dealer, but thought I would swing by on the way home from work to se people! I already test drove a Honda Civic Si and had a price quote from a local dealer, but thought I would swing by on the way home from work to see if I could see the Si in a different color. The salesman spent almost an hour trying to sell me a Honda Accord, which I told him I was not interested in the second he showed it to me. He required me to provide my personal information to him, stating he could not look up the Si color they would have on the lot the following day until I gave him that information (after I did, he still did not tell me the color). I told him I was exhausted and needed to get home. He then said to wait while he went to see when the car would be there, then comes back with the manager, who goes over the "Grappone difference" all over again and tries to push me into agreeing to buy from Grappone. After being there an hour and a half I went home completely exhausted and still hadn't seen the Si in a different color! The salesman of course called me, but there is no way I would ever shop there and get pushed into buying a car I do not like. The salesman and his manager just seemed pushy and slimy to me, only there to make a buck, even if their customers are exhausted and unhappy. More

The sales person was easy to work with, had great follow through, was straightforward, not pushy, answered questions thoroughly or found the answer. We appreciated the extented test drive, it really helped through, was straightforward, not pushy, answered questions thoroughly or found the answer. We appreciated the extented test drive, it really helped sort out which car would be best for us. Thank you. More