Grappone Ford Inc - Service Center

Best dealership ever for service or sales. And I’ve dealt with a lot of dealerships over the years. Never has a dealership been so accommodating, highly trained, And fix it right the first time. If you have with a lot of dealerships over the years. Never has a dealership been so accommodating, highly trained, And fix it right the first time. If you have problems they take care of you. More

Grappone has been maintaining my vehicle since I purchased it in 2013. It now has 100K miles, and still runs great. They are professional, knowledgeable, and to the point, and have kept my vehicle purchased it in 2013. It now has 100K miles, and still runs great. They are professional, knowledgeable, and to the point, and have kept my vehicle operating dependably. I will most likely purchase my next car there as well. More

Recently had my 2017 Focus ST, which I bought at Grappone, in for a state inspection and they did their usual excellent job. Everyone was pleasant, there was no pressure to do any additional work a Grappone, in for a state inspection and they did their usual excellent job. Everyone was pleasant, there was no pressure to do any additional work and the work was completed promptly and courteously. I have always had good experiences at Grappone and I would recommend them without hesitation as a dealer top do business with. More

THEY FIT ME IN!!!!! So I was having problems with my battery on Saturday, my car was having trouble starting. I sent my usual advisor (Seth Chandler) a message asking if So I was having problems with my battery on Saturday, my car was having trouble starting. I sent my usual advisor (Seth Chandler) a message asking if they would have time to fit me in, my battery wasn't holding a charge. They said they would fit me in, I was also having a bucking feeling so I thought it could have been my spark plugs since they haven't been changed since I bought the car. I asked them if they have time could they do that as well. The tech Geordan Rule was amazing and did everything I asked for! Thank you so much Grappone Ford for helping me out!!!! More

Service department I have been a customer of Grappone ford for 20 years I am very unhappy with the service department I recently had my 2013 F150 in do to brake failure I have been a customer of Grappone ford for 20 years I am very unhappy with the service department I recently had my 2013 F150 in do to brake failure for three days they said it’s normal for my brake pedal to collapse at times it was spongy I told them it was worse with my camper hooked up they way of fixing it was to tighten up my trailer brakes Wrong Answer i took it to another shop they figured it out in less then five minutes ABS was not getting enough electric current put in new battery cleaned all connections touch the brake now hang on maybe they need some mechanics instead of college technicians I was also lied too More

Thank you from a Navy Mom! On May 9, I brought my Ford Edge (the second Edge I've owned) into Grappone Ford for an annual inspection and oil change. I have been a very long tim On May 9, I brought my Ford Edge (the second Edge I've owned) into Grappone Ford for an annual inspection and oil change. I have been a very long time customer of Grappone and always have good service experiences with the Service Department. However, my experience on May 9 was exceptional and that was due to my service advisor, Greg. I have a son who serves in the US Navy and I have a "Navy Mom" license plate bracket that was a gift from my son. I wanted to put it on my car, but couldn't because the front of the car did not have an attachment for a top fastening license plate bracket. I mentioned it to Greg as I was checking in and he came outside to look at it with me. As we looked at it, Greg wasn't sure if it could be solved. I told him that that was alright and that I would just put the bracket on the back of the car and remove the other bracket I had on there as a solution. After we went inside, Greg and I were talking about the keyless entry system and I was telling him that I can never remember the code and have to look it up. Within 2 minutes, Greg and I were back outside and he helped me enter a new code that I will remember. When I came back to pick up my car at the end of the day, all of the work had been done and as a wonderful surprise, my Navy Mom license plate bracket was proudly displayed on the front of my car - which was backed into its parking space so all could see it. To some people, it may seem like a small thing but to me, it was really important. My husband and I could not come up with a solution that would allow me to have both license plate brackets on my car - but Greg did! And I can proudly show my Navy pride! Thank you to Greg and the other Grappone staff, including the mechanics/technicians, who made that happen! Anne Edwards-Parker More

Terrible Service In the past 9 months I have had 2 issues with Grappone Ford -- 1. Back in December I got a new battery (my old battery died as they were trying to ta In the past 9 months I have had 2 issues with Grappone Ford -- 1. Back in December I got a new battery (my old battery died as they were trying to take my car out of the shop after a routine oil change). The technicians apparently never installed it correctly. About a month after getting it, my car would not start. AAA came to help, gave me a jump and I brought it to Grappone Ford for them to fix the issue because that shouldn't be happening a month into getting my battery. They had my car for 2 days and they "found nothing wrong" with the car. So I picked up and a few weeks later the same exact thing happened. AAA came, looked under the hood and told me the ground wire was loose. He gave me a jump. I brought it back to Grappone Ford and I had to tell them what was wrong and what needed to be fixed. That goes to show NO ONE EVEN LOOKED AT MY CAR WHEN I BROUGHT IT IN INITIALLY. That's terrible. 2. In May I got an oil change - they told me I am in need of new tires so they didn't do the typical alignment check saying they'll make sure it's done when I come back for new tires. Last week I brought my car in for new tires, an inspection, and an oil change. I received a call an hour into my appointment saying I'd need my brakes done as well. I said Okay. When I went to pick up my car, the only thing I asked was if the alignment check was done. No one there could tell me because it wasn't recorded on any paperwork that was handed to me. There was also no one to take my car in real quick to look at it that day as they had apparently all gone home. I called to express my disappointment the following Monday and the "Service Manager" said "well, I don't know what I can do for you". To which I responded, "you will not be getting anymore of my business". I spent close to $1000 that day and that's the treatment I receive? Not okay. It's also terrible that I had two bad experiences in less than a year. Terrible service, terrible technicians. I wouldn't recommend this place to anyone! More

I bought a used Ford from another dealership. They offered no information about the vehicle or service for it. The folks at Grappone Ford gave it a thorough inspection. The performed a recall repair offered no information about the vehicle or service for it. The folks at Grappone Ford gave it a thorough inspection. The performed a recall repair and advised me of when to expect various levels of service in the future. From their attitude you would have thought that they had sold the vehicle themselves. They made sure that I was comfortable with the vehicle before I left. They definitely have a new and loyal customer for service and future sales too. More

Ordinarily, we don't recommend businesses or services to others, lest their experiences differ greatly from that of our own. This is the second exception we have ever made. We are totally satisfied customer others, lest their experiences differ greatly from that of our own. This is the second exception we have ever made. We are totally satisfied customers. From its inception, there has been an overwhelmingly positive attitude clearly evident among the visible employees. At all times, they carry the Grappone name with due respect. This week, both vehicles needed service (over the course of three days). We live a good distance away, and a loaner car available yesterday morning was a convenience for which we are grateful. Yesterday, Adam took great care in ensuring that all issues encountered during the service were understood, as well as all available options. He went above and beyond to offer us not only the most cost-efficient solutions, but the best solutions for the life of the vehicle. I must add that Adam, Grappone's latest gem of a service representative, applied a solution to a longstanding check-in difficulty for those of us who own more-than-one-of-the-same-make vehicles who have not memorized their VINs. Perhaps there are not many of us, but regardless, this uncomplicated-to-provide fix will save time for customer and representative alike. Finally, we have had a tremendously stressful year with illness, loss, and, like the rest of the world, financial uncertainty. One thing that was consistent was knowing we would not have to give a second thought to our vehicles, because they are in such very capable hands. This might just sound like rhetoric, but we are fully aware that our safety has been, and is, literally in Grappone employees' hands. We don't take that for granted. Grappone is the ONLY auto service and repair business to ever win us over. Consistently. Whoever "vets" their employees does an amazing job. The invisible, yet invaluable, mechanics behind the door have never let us down. We are most appreciative of Grappone Quick Lane. More