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Grapevine Honda
Grapevine, TX
45 Reviews
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Showing 45 reviews
December 25, 2024
Stay away, unless you want to pay a massive markup on your car. Went in to look at a Civic Type R and was shocked to see they they had an eye watering $8,500 markup up on the car. I was so taken back whe your car. Went in to look at a Civic Type R and was shocked to see they they had an eye watering $8,500 markup up on the car. I was so taken back when I saw that and the advisor could tell. His response was to chuckle and say "What? You didn't expect a markup?". It's understandable that these cars have a markup since they are limited in production, but at certain point it's just blatant greed. After over an hour of back and forth, they came down on the markup, but it ended up being way too unreasonable still. Part way through negotiations, the sale advisors blurts out that he sells the most cars at the dealership and that I can "ask anyone here" if that's true, almost as if his pride was hurt that negotiations were going sour - it's was all such a strange experience. We ended up not buying the car from them, which I am so grateful for because the following day I went to Lute Riley Honda and got the same exact car for MSRP! Anyone reading this review, please be firm with your budget, do your research, and never let any advisor take advantage of you! TLDR: Came in the buy a Type R, they had an $8.5k markup. Ended up not buying and got the same car at a different dealership with no markups. More
by FL5Guy
Employees Worked With
Bryant Hernandez
December 01, 2024
One of the worst sales team is there. They will force you choose trim even before test drive. So much arrogance in talking to customer. No wonder this dealership got worst ratings. They e They will force you choose trim even before test drive. So much arrogance in talking to customer. No wonder this dealership got worst ratings. They even do not know how to talk to customer. Asked sales manager to send another sales guy who has patience.Sales guy asked me from which state of another country i come from which has nothing to do with buying car. Wonder who is the dealership manager having such worst sales team. As long as such sales team is there they wonot be able to build customer base. More
by universe
Employees Worked With
Jose and the sales team manager
October 20, 2024
Advertised price on Autotrader isn’t the total price bcse of add ins they include. Nice people though. Just not willing to remove the add ins. I offered the Autotrader price plus 6.25% interest plus $389 (th of add ins they include. Nice people though. Just not willing to remove the add ins. I offered the Autotrader price plus 6.25% interest plus $389 (their title and license fees) and they declined my offer. Unfortunate bcse I drove a long way to test drive the car. Was a really good car too. More
by Robert
Employees Worked With
John Doe
October 02, 2024
I needed work done on my Honda pilot to fix a transmission problem that was under a 150,000 mile extended warranty. I placed a call to Grapevine Honda and explained the error code on the transm transmission problem that was under a 150,000 mile extended warranty. I placed a call to Grapevine Honda and explained the error code on the transmission and the Honda warranty extension. My call was returned promptly by service advisor Andrew Chavira, who quickly and efficiently confirmed my eligibility for warranty work and began the process of ordering needed parts and scheduling work. The work was done in an efficient and timely fashion, exactly as had been discussed with Mr. Chavira. There were no extra or hidden costs, and no pressure to have added service work done. It was a big and expensive job, all covered by Honda’s warranty. The work was completed, and so far, the Pilot is running perfectly. Grapevine Honda even washed the Pilot before returning it. Based on my experience, I recommend Grapevine Honda’s service department and Mr. Chavira. More
by Patty
Employees Worked With
Andrew Chavira
September 15, 2024
I went online at CarGurus and looked for a Honda Ridgeline I found one I contacted the seller witch was grapevine Honda I was met with a response from Ronald Jackson, Sales Representative I asked fo Ridgeline I found one I contacted the seller witch was grapevine Honda I was met with a response from Ronald Jackson, Sales Representative I asked for the cash price and he sent it to me it was also discounted for a cash price of $14,000 off I thought okay sounds good to me I’ll go take a look when I got there I was met with a salesman Curtis witch was nice I told him I found the deal To be a good one and wanted to drive it and if I liked it I would make a deal to buy it out right cash to get the discount he got the keys long story short I loved it was ready to make the deal then I was met with Ronald Jackson, Sales Representative to let me know the deal was an error on the dealership there was only a discount of $7,000 and was sorry for sending me misleading information I feel very disappointed and upset I already got a loan for the full amount of what I thought would be the price I walked away without the vehicle I don’t think it was fair it be mislead and I think it was falsely advertised I would not recommend doing business with grapevine Honda my name is Mason Hayes More
by masonhayes103110
Employees Worked With
Ronald Jackson, Caden Morgan
March 13, 2024
They were fast to help me a there were no problems. Explained everything. Both the sales person agent Erick and the financial agent. Very pleased. They worked a good price for me as well. Explained everything. Both the sales person agent Erick and the financial agent. Very pleased. They worked a good price for me as well. More
by Marie
Employees Worked With
Erick
