Grapevine Honda

The service dept is great! They work promptly and provide uber ride home if it takes a long time They work promptly and provide uber ride home if it takes a long time More

Outstanding customer service, Andrew is the service department is outstanding to deal with. Mario runs an excellent dealership. department is outstanding to deal with. Mario runs an excellent dealership. More

Pretty good for getting your car serviced, but one of the worst for buying a new car. The agents ripped me off with extra charges and add ons and I had a very bad experience. I would never recommend this dea worst for buying a new car. The agents ripped me off with extra charges and add ons and I had a very bad experience. I would never recommend this dealership for buying your vehicle. More

From when I first entered the dealership, majority of my experience has been fantastic. I would definitely recommend this dealership to anyone looking for Honda experience has been fantastic. I would definitely recommend this dealership to anyone looking for Honda More

Jose Trevino has great customer service and is always very helpful, I will continue to do business with Honda Grapevine… very helpful, I will continue to do business with Honda Grapevine… More

Chris was very helpful and informative. He made me feel comfortable with my decisions and the work being done. He made me feel comfortable with my decisions and the work being done. More

The staff is always communicative, transparent, and friendly! The wait time is average. Jose, my agent, was absolutely amazing. friendly! The wait time is average. Jose, my agent, was absolutely amazing. More

It has always been a pleasant experience and I enjoy the complimentary coffee while I wait. complimentary coffee while I wait. More

Would like to start off and say that I don't recall interacting with the Sales rep Caden Morgan as I was at the dealership for my servicing appointment which was an oil change and Jose Trevino was my s interacting with the Sales rep Caden Morgan as I was at the dealership for my servicing appointment which was an oil change and Jose Trevino was my service representative. He did a good job of assisting me as well as reaching out to the right people after finding out that my vehicle needed control arm bushings replaced. The only critique I have is that it took almost a month to be receive the parts and get notified and now that I'm trying to get additional information on how long the service appointment might take as well as when's the soonest availability I can't get ahold of anyone at the service department despite my efforts of calling around 9 AM and then again around 4:30 PM on Monday 07/14/25. Additionally, the option to receive a text with a so called quick response seemed to fall on deaf ears with an automated response but no real communication to help me with me issue. Because I've had majority good experience with the dealership I'm going to maintain a slightly less than perfect rating of 4 stars. More

Showroom is clean and well maintained. Could improve on the delivery satisfaction by providing a quick demo about the features and the way it works. On regular maintenance service, car was Could improve on the delivery satisfaction by providing a quick demo about the features and the way it works. On regular maintenance service, car wash needs improvement on the brushes as it leaves scratch marks. Being a black color CRV, it’s visible more. This is second time I am facing the issue. More