Grapevine Ford

had a great overall experience!! will go back for my had a great overall experience!! will go back for my next purchase and will recommend grapevine ford to friends and family on there future purchase had a great overall experience!! will go back for my next purchase and will recommend grapevine ford to friends and family on there future purchases. More

Very friendly salesman and finance department. I exchanged several emails with the salesman before driving over 200 miles. The truck was exactly as described and shown on their website. Price was ex exchanged several emails with the salesman before driving over 200 miles. The truck was exactly as described and shown on their website. Price was exactly as stated during email exchange, no bait and switch like other dealers. The finance department was very friendly and professional, they went over the contract to make sure it was correct. Signing documents took a few minutes and I was out the door with the truck I wanted. Although I will probably never use their service department the staff there was very friendly and knowledgeable. I'm trying to talk my mother and sister into buying a new vehicle from Grapevine. More

This being my first time to shop for a truck online, Grapevine Ford made it incredibly easy. I looked at several websites and all of the websites that I went to, with the exception of Grapevine Ford wer Grapevine Ford made it incredibly easy. I looked at several websites and all of the websites that I went to, with the exception of Grapevine Ford were painfully confusing. Grapevine Ford's website made it easy and they provided lots of pictures of the vehichles so that you have a good idea of what to expect when you actually do go to test drive the one you are interested in. I would recomend Grapevine Ford to anyone looking to buy a new or used car. More

My experience with Grapevine Ford began a bit rocky to say the least, however; Derrick, Lance and Skip worked diligently to ensure that I was satisfiedand my needs were met. The finance department was als say the least, however; Derrick, Lance and Skip worked diligently to ensure that I was satisfiedand my needs were met. The finance department was also a pleasure to work with. I would recommend this dealership to anyone in that market. More

My experience with Grapveine Ford was pleasant and satisfactory. I would recommend this dealership to any of my friends. I enjoyed working with my sales representative, Ken Enos. He was very professio satisfactory. I would recommend this dealership to any of my friends. I enjoyed working with my sales representative, Ken Enos. He was very professional, nice, and enjoyed getting to know him. I look forward to stopping by the dealership if just for car wash to catch up with the salesman. More

Appointment was made for new tires to be purchased and mounted on one of our hotel vans at 9:30am on Monday Sept 19. Later the service rep said he was not sure if it was supposed to be Monday or Tuesday. mounted on one of our hotel vans at 9:30am on Monday Sept 19. Later the service rep said he was not sure if it was supposed to be Monday or Tuesday. Documentation shows otherwise. A call received that afternoon (Monday) stating that "someone sold the tires out from under me over the weekend". The representative promised that the van would be ready on Tuesday. This did not happen and no telephone call to advise of delay or reason(s)was received. No answer to a call placed to the service department at 4:45pm Tuesday. Two calls prior I was disconnected! I left three (3) messages (two on Tuesday and one this morning, Wednesday) for the General Manager to please return my call to discuss the problem. As of now 12:30 pm Wednesday no return call or any other call has been received. This van is used to shuttle hotel guests to and from the airport and local businesses. Its? absence affects our guest service which we seem to hold to a higher standard than this dealership does. More

Grapevine Ford had amazing service, the staff was great and very helpful. A month later we came to the same salesman when we needed a car and there have been no problems with wither vehicle. and very helpful. A month later we came to the same salesman when we needed a car and there have been no problems with wither vehicle. More

I came into Grapevine Ford with the intent of buying a vehicle. I didn't need much help being persuaded which vehicle I should consider. Unlike most cars salesmen, James understood this and basically let vehicle. I didn't need much help being persuaded which vehicle I should consider. Unlike most cars salesmen, James understood this and basically let the car speak for itself. He was respectful of my position in regards to buying and never tried to force any unwanted pressure on me, or my fiance. The only situation that arose was in regards to financing. This is where David handled the transaction tremendously well. We got the vehicle we wanted at the price we were comfortable with. My transition into the "Ford Family" was made infinitely easier by these two employees of Grapevine Ford. I will be coming back, and sending more business their way. More

I rated this dealer very high due to the consistent attitude of it's employees towards me. I found them concerned and good listeners who wanted to say "yes" to my needs. When they couldn't meet my re attitude of it's employees towards me. I found them concerned and good listeners who wanted to say "yes" to my needs. When they couldn't meet my requests, they worked hard to find an acceptable (to me) compromise. At each stage, I was asked what they could do to enhance the experience. More importantly, this attitude has continued after the purchase. I'm pleased with the dealership and I would recommend it to my friends. In the way of disclosure, I am not affiliated with the dealership in any manner other than a customer. More

Grapevine Ford ROCKS! It has been 11 1/2 years since I have had to buy a vehicle and I was really nervous about the whole experience. The employees at Grapevine Ford, Chaz Gilmore, Josh Purdy, Skip Harmo have had to buy a vehicle and I was really nervous about the whole experience. The employees at Grapevine Ford, Chaz Gilmore, Josh Purdy, Skip Harmon, Tommy Lee and Taylor, were extremely patient with me. They went over everything with me in detail and made me feel very comfortable. I LOVE my new car! If you are in the market for a new/preowned vehicle Grapevine Ford is definitely the place to go. If you don't live close to Grapevine Ford it is worth the drive. It is the "Ultimate" car buying experience. You deserve it! More