Grapevine Ford

First off, I was very pleased with my sales associate, Robert Miller. He helped my pregnant wife and I find the right vehicle for our growing family. He was very knowledgeable and easy to work with. I am Robert Miller. He helped my pregnant wife and I find the right vehicle for our growing family. He was very knowledgeable and easy to work with. I am pleased with the vehicle that we decided upon, the 2013 Ford Explorer. My issue is with the games they play to try to make money at Grapevine Ford Lincoln. I was initially quoted a price of roughly $39600 on my vehicle even after telling them several times that my budget was to stay below $35000. After haggling for 2+ hours to get the price to something I could live with, I was told that it would be just a few minutes until I would be ushered back to the finance guy, Brian Mainard. We sat there waiting for over an hour before anyone came by and inquired as to what we were doing. Once we got back to Brian's office, he pitched us 15 kinds of insurance for the vehicle, all sending the total cost well past my budget price. After I told Brian I wanted NONE of the extras he was trying to sell me, he put his sleazy car salesman hat on and "worked the numbers." He said he would keep my payments the same and offer me the extra services. I thought "great," I'm getting these services for free. Essentially he lowered my interest rate, but charged my for the price of the extra insurance, keeping my payments close to the same, but again sending the total price well past the price we had shaken hands on several hours earlier. My question is, if he has the power to reduce interest rate with the wave of his hand, which was half of what he first quoted me, then why wasn't I offered the lower interest rate in the first place? I'll tell you why, because they only care about the bottom line and nothing about helping the customer into the right vehicle for the right price. Here is the kicker! Once I got home I searched cars.com, for similar Explorers, which I had done several time while researching what vehicle I wanted. Lo and behold our Explorer was on there. I must have missed it when searching before. The kicker is that the list price on the vehicle on the internet was only $400 more than what we finally agreed upon, $4000 less than the $39600 I was originally quoted. That would have been a great starting point! I hope you have learned something from this review, I know I have. Bottom line, I will never again deal with Grapevine Ford Lincoln and Brian Mainard! More

EVERY THING WAS GREAT BEST EXPERIENCE I EVER HAD BUYING AN AUTOMOBILE.EVERYBODY I DEALT WITH WERE WONDERFUL, I WOULD RECOMMEND THIS DEALERSHIP AND HAVE SENT SOME OF MY FRIENDS. AN AUTOMOBILE.EVERYBODY I DEALT WITH WERE WONDERFUL, I WOULD RECOMMEND THIS DEALERSHIP AND HAVE SENT SOME OF MY FRIENDS. More

Had a good experience that made me and my wife want to come again and we hate shopping for new cars. Juan was very sincere about every detail of the process. He was the big difference in making us give come again and we hate shopping for new cars. Juan was very sincere about every detail of the process. He was the big difference in making us give a positive review. More

Had an awful experience with another dealership minutes before talking with Kevin, when I informed Kevin of my situation and the deal with the last dealership they autimatically went down on the price of a before talking with Kevin, when I informed Kevin of my situation and the deal with the last dealership they autimatically went down on the price of a ford edge limited for me without having to negotiate!!! Drove 3 hours to pick up the edge that same day!!!! :) we were treated like royalty when we walked in! This will be my only dealership to ever deal with. They were flawless, friendly, and easy to deal with! Will definitely and have already recommended Kevin to everyone I know! More

Called Trent to verify price and ask about certain features on car after seeing advertised on website. He checked car came back and verified it had window tinting and alarm along with all features lis features on car after seeing advertised on website. He checked car came back and verified it had window tinting and alarm along with all features listed. After I informed him I was on the way there, my husband and I drove there. Upon entering another man named Mark said he would help me and we went on a test drive. We came back in and he showed us the price $299 more then the website price Trent had verified. We were told they had to add on for window tinting and the website price had accidentally been marked a $1000 too low but they would give it to me with an extra $299. I said I wanted the price I called and verified and they just told me same thing over and over. Several people called on days to follow and they all said the same thing. It was very annoying. I felt very very bad about the whole experience. More

We went to Grapevine Ford to just look at F350s, however after we found the truck that we wanted and after talking to Skip Harmon, my wife and I decided to buy the truck that same day. They made us feel li after we found the truck that we wanted and after talking to Skip Harmon, my wife and I decided to buy the truck that same day. They made us feel like we were part of their family and we will buy another truck for my wife soon. We now recommend Grapevine Ford to all of our family and friends. More

Went car shopping over the weekend after deciding on expanding the carrying space of our cross-over vehicle. After looking at numerous mixed customer reviews we took a chance at this dealer location eve expanding the carrying space of our cross-over vehicle. After looking at numerous mixed customer reviews we took a chance at this dealer location even if it was a brand that we'd had some very bad experiences with before. What a surprise to be greeted with a smile, handshake, and a straight on walk through of the inventory. We got to drive several prospective vehicles and finally settled on something to match the spoiled luxury on our current vehicle. Price being the usual issue, their team talked us through the computation process and cleared most of our doubts. We took a step back from the original top line but still had the amenities expected. All in all a very good experience and restored our faith in the Ford brand. The deal was fair and almost a straight-up replacement for the previous vehicle. Look for Kyle for some honest customer service. More

On a Friday, made appt to test drive a Focus. Came in on Sat. Was met by Sales person and the manager. They pulled up my history on their computer and then I was interrogated. Wanted to know why I have n Sat. Was met by Sales person and the manager. They pulled up my history on their computer and then I was interrogated. Wanted to know why I have not bought a car from them in the past. I explained every situation. Then they told me that they wanted to know if I was going to buy a car today. I respond, I have not even driven the car yet. Talk about high pressure sales. I told them I felt uncomfortable with them and left. Couple hours later, got call apologizing for their actions and wanted to know if they can make it up to me. I said yes. Since I took the time to make appt and drive to their lot, its their turn to drive the car to my house. After a hmm and a hah, they said they would see if salesman can bring it over. Never heard from them again. I guess they like wasting my time but will not stand up to doing the right thing when they have to use their time. More

I was very impressed with this dealership. Michael Lynn helped me and he was awesome. Knew a lot about the cars and was very professional and friendly. Definitely going back just for him. Great experience! helped me and he was awesome. Knew a lot about the cars and was very professional and friendly. Definitely going back just for him. Great experience! More

When my parents first rolled in Austin Bitner helped them out and "won them over". I came out afterwards and spoke to Austin about the new vehicles and he was very knowledgable about it. I came back on Monda out and "won them over". I came out afterwards and spoke to Austin about the new vehicles and he was very knowledgable about it. I came back on Monday to purchase the vehicle because of this individual and I will keep coming back and referring people to them. More