Grapevine Ford

Appointment was made for new tires to be purchased and mounted on one of our hotel vans at 9:30am on Monday Sept 19. Later the service rep said he was not sure if it was supposed to be Monday or Tuesday. mounted on one of our hotel vans at 9:30am on Monday Sept 19. Later the service rep said he was not sure if it was supposed to be Monday or Tuesday. Documentation shows otherwise. A call received that afternoon (Monday) stating that "someone sold the tires out from under me over the weekend". The representative promised that the van would be ready on Tuesday. This did not happen and no telephone call to advise of delay or reason(s)was received. No answer to a call placed to the service department at 4:45pm Tuesday. Two calls prior I was disconnected! I left three (3) messages (two on Tuesday and one this morning, Wednesday) for the General Manager to please return my call to discuss the problem. As of now 12:30 pm Wednesday no return call or any other call has been received. This van is used to shuttle hotel guests to and from the airport and local businesses. Its? absence affects our guest service which we seem to hold to a higher standard than this dealership does. More

Grapevine Ford had amazing service, the staff was great and very helpful. A month later we came to the same salesman when we needed a car and there have been no problems with wither vehicle. and very helpful. A month later we came to the same salesman when we needed a car and there have been no problems with wither vehicle. More

I came into Grapevine Ford with the intent of buying a vehicle. I didn't need much help being persuaded which vehicle I should consider. Unlike most cars salesmen, James understood this and basically let vehicle. I didn't need much help being persuaded which vehicle I should consider. Unlike most cars salesmen, James understood this and basically let the car speak for itself. He was respectful of my position in regards to buying and never tried to force any unwanted pressure on me, or my fiance. The only situation that arose was in regards to financing. This is where David handled the transaction tremendously well. We got the vehicle we wanted at the price we were comfortable with. My transition into the "Ford Family" was made infinitely easier by these two employees of Grapevine Ford. I will be coming back, and sending more business their way. More

I rated this dealer very high due to the consistent attitude of it's employees towards me. I found them concerned and good listeners who wanted to say "yes" to my needs. When they couldn't meet my re attitude of it's employees towards me. I found them concerned and good listeners who wanted to say "yes" to my needs. When they couldn't meet my requests, they worked hard to find an acceptable (to me) compromise. At each stage, I was asked what they could do to enhance the experience. More importantly, this attitude has continued after the purchase. I'm pleased with the dealership and I would recommend it to my friends. In the way of disclosure, I am not affiliated with the dealership in any manner other than a customer. More

Grapevine Ford ROCKS! It has been 11 1/2 years since I have had to buy a vehicle and I was really nervous about the whole experience. The employees at Grapevine Ford, Chaz Gilmore, Josh Purdy, Skip Harmo have had to buy a vehicle and I was really nervous about the whole experience. The employees at Grapevine Ford, Chaz Gilmore, Josh Purdy, Skip Harmon, Tommy Lee and Taylor, were extremely patient with me. They went over everything with me in detail and made me feel very comfortable. I LOVE my new car! If you are in the market for a new/preowned vehicle Grapevine Ford is definitely the place to go. If you don't live close to Grapevine Ford it is worth the drive. It is the "Ultimate" car buying experience. You deserve it! More

We purchased a Ford Mustang at the end of June. There were a few kinks in the process to iron out, but everything we were promised was delivered. The car works great and the price was good. were a few kinks in the process to iron out, but everything we were promised was delivered. The car works great and the price was good. More

We were really pleased from the experience start to finish. It was a great friendly environment. Everybody seemed to care from the Front desk to the car cleaners. I got a great price on my 2012 Mustang finish. It was a great friendly environment. Everybody seemed to care from the Front desk to the car cleaners. I got a great price on my 2012 Mustang. More

Awesome dealership. We are usually pretty skeptical about car dealers but the guys at Grapevine really took care of us. My husband was very specific in what he wanted and what he wanted to pay. Josh Purdy an car dealers but the guys at Grapevine really took care of us. My husband was very specific in what he wanted and what he wanted to pay. Josh Purdy and Jesse Garcia took great care of us and got us in and out in no time. They both were honest, respectful, and courteous. My husband can be a real handful at dealerships and they dealt with him great. Answered all of his questions and even put up with his craziness. So very happy with our experience that we will definitely be going back when I'm ready to get a new SUV. More

I had a great, no-hassle new-car buying experience at Grapevine Ford with Josh Purdy and Skip Harmon. I was treated with great respect, shown every courtesy, and every question answered. I was very speci Grapevine Ford with Josh Purdy and Skip Harmon. I was treated with great respect, shown every courtesy, and every question answered. I was very specific in what I wanted and Josh Purdy bent over backwards to get it for me. I've had no real issues with the service department. I took my car in for a malfunctioning fuel pump module - covered under warranty. There was a breakdown in communication at one point that led to some problems in getting my car serviced in a timely manner. I was pretty hot about everything, but Marc Anthony, Assistant Service Manager, made my vehicle a priority, handling my problem personally until resolved satisfactorily, and got me back on the road with as little inconvenience as possible once the issues came to light. I don't expect perfection, but I expect responsive customer service when problems occur. I felt I got that, and will still continue to have my vehicle serviced at Grapevine Ford. More

VERY STRAIGHT FORWARD WITH PRICING AND SELECTION OF AVAILABLE VEHICLES. INFORMATION ON THE FINAL DEAL WAS THE FIRST INFORMATION GIVEN. THERE WAS NO BACK AND FORTH FROM SALES TO MANAGEMENT TO SALES IN AVAILABLE VEHICLES. INFORMATION ON THE FINAL DEAL WAS THE FIRST INFORMATION GIVEN. THERE WAS NO BACK AND FORTH FROM SALES TO MANAGEMENT TO SALES IN ORDER TO DETERMINE THE FINAL DEAL. EVERY THING WAS HANDLED IN A FRIENDLY AND FORTHRIGHT MANNER. TRIED TO BEAT THE DEAL ELSEWHERE BUT WAS NOT ABLE TO DO SO. WOULD HAVE SAVED TIME TO CLOSE THE DEAL AFTER THE FIRST VISIT. More