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Grapevine Ford
Grapevine, TX
1,136 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 22, 2016
Aaron McBride Grapevine Ford should be proud to have a Service Manager like Aaron. He is an ambassador for your dealership. I really don't have a need to come by Grapevine Ford should be proud to have a Service Manager like Aaron. He is an ambassador for your dealership. I really don't have a need to come by very often; but when I do have my truck washed or the oil changed he always greets me and call me by my first name. When I get ready to purchase a new auto for me or my wife, I can assure you it will be from Grapevine Ford, because of Aaron. More
by Bill
Employees Worked With
Aaron McBride
February 21, 2016
Outstanding service department Great service staff, great waiting area with outstanding coffee sandwich shop, like you would find as it's own street business, smoothies, specialty c Great service staff, great waiting area with outstanding coffee sandwich shop, like you would find as it's own street business, smoothies, specialty coffees, sandwiches and snacks. More
by Fordguy2006
Employees Worked With
Lauren
February 19, 2016
service call Their service department is the best in town. Robbie Butler is the greatest Service Advisor, he is the reason I use Grapevine Ford. I have visited ot Their service department is the best in town. Robbie Butler is the greatest Service Advisor, he is the reason I use Grapevine Ford. I have visited other dealerships, But Robbie Butler stands out as the best I have had to deal with in my 30 years driving Fords.. Thanks More
by welchrl1
Employees Worked With
Robbie Butler
February 18, 2016
Professional service Did my purchase thru the Internet and upon arrival to the dealer, it was a quick in and out. Very professional and courteous staff! Thanks Pablo Did my purchase thru the Internet and upon arrival to the dealer, it was a quick in and out. Very professional and courteous staff! Thanks Pablo More
by Sant51sw
Employees Worked With
Brett
February 18, 2016
Great service “Bob L. was my service adviser. He was friendly and helped me with the exact service I needed. He even went to get a book out of my car for me while I “Bob L. was my service adviser. He was friendly and helped me with the exact service I needed. He even went to get a book out of my car for me while I waited for the service to be completed. And he made sure my door lock worked properly before I left. I hope to speak with him again at my next visit. Great job!! :-)” More
by ClarinetK
Employees Worked With
Bob L.
February 17, 2016
Excellent, Professional, Helpful & Knowledgable Keith Griffith I have been doing business with Grapevine Ford for several years now and I have never had a less than pleasant experience. the company Keith Griffith I have been doing business with Grapevine Ford for several years now and I have never had a less than pleasant experience. the company I work for also does business with Grapevine Ford and they would agree. Everyone that I deal with has always been very pleasant and helpful. I would highly recommend contacting Clarence Diggs or Kevin Magee for service and Curtis Harvey for purchasing a new vehicle. Highly professional staff. More
by griffithmk
Employees Worked With
Clarence Diggs, Kevin Magee & Curtis Harvey
February 15, 2016
Prompt, knowledgeable and highly professional buying process I'm really impressed with the level of professionalism and follow though. Exceptional. I received follow up via email and phone and was made to feel n I'm really impressed with the level of professionalism and follow though. Exceptional. I received follow up via email and phone and was made to feel not only welcome but valued as a customer. Great experience. In my many experiences buying vehicles, this has to be the best! Thank you Edward for your attention to detail in showing me what I asked to see and helping me select a terrific vehicle. More
by Rose
Employees Worked With
Edward, Carl, Angel
February 14, 2016
False promises I emailed and spoke with Zachary with Internet sales and after six emails from him along with two phone calls verifying when I would come into the dea I emailed and spoke with Zachary with Internet sales and after six emails from him along with two phone calls verifying when I would come into the dealership, I was told when I got there that they did not have the vehicle that he had talked to me about several times. When I asked him why he would have me come in there when he knew that the truck I wanted wasn't there; Zachary's response was that unless I sign paperwork for a car he would not bring in a car for me to test drive. I'm not sure whose policy it is at this dealership to try to force a contract prior to the customer testing driving the vehicle or even a similar vehicle. While I was waiting for them to figure out what was going on, I overhead another couple that stated they had already been there three times and the dealer has yet to produce the car they wanted. I told Zachary that I would not buy a car without being able to touch it and his response was to attempt to hand me a copy of the window sticker for a vehicle that is at another dealer over 200 miles away. This dealer will tell you to come in to work out the deal but they will never show you the actual car unless you sign the paperwork to purchase the car first. Do not trust them or believe anything they have say. If the ask you to come in to the dealership then demand a picture with the sales man standing next to the actual vehicle and ensure that the VIN number is visible. Needless to say I will buy the truck I want somewhere else. More
by Phillip
Employees Worked With
Zachary Ziba
February 14, 2016
False Advertising and LIES at every turn I spoke with Katy about a new Ford Explorer and asked for verification on the price they emailed me and that the vehicle was still on their lot, since I spoke with Katy about a new Ford Explorer and asked for verification on the price they emailed me and that the vehicle was still on their lot, since we were driving 2 hours to get there. She assured me the SUV was still there and that the price was correct. I spoke with her 2 additional times, and both times I was assured the vehicle was there. About 30 minutes before our appointment (we had driven 1 1/2 hours with 2 kids by this time), I received a call from her stating that they had sold the SUV that morning, but they had a similar car for $1400 more and they would make it "right". Long story short, the $1400 turned into over $5000 difference. Almost two hours later, we finally walked out. Will never try to do business here again even for a good deal because I prefer to deal with HONEST people. More
by FedUpFordBuyer
Employees Worked With
Katy (internet sales), Nick (sales manager)
February 11, 2016
Great service I put a bunch of miles on my company's truck and every time I need something done John Goddard makes it happen. My last visit was unexpected, leaking I put a bunch of miles on my company's truck and every time I need something done John Goddard makes it happen. My last visit was unexpected, leaking water pump, we were headed out of town and had to have the truck. John was able to get our truck done and keep us from missing a deadline with our customer. I know it's not just a one man show in the service department but they make a team effort to get you back rolling down the road. It's always great to find someone that takes care of your needs and does the best job possible! More
by syngen62
Employees Worked With
John Goddard
