Grapevine Ford

Had an awful experience with another dealership minutes before talking with Kevin, when I informed Kevin of my situation and the deal with the last dealership they autimatically went down on the price of a before talking with Kevin, when I informed Kevin of my situation and the deal with the last dealership they autimatically went down on the price of a ford edge limited for me without having to negotiate!!! Drove 3 hours to pick up the edge that same day!!!! :) we were treated like royalty when we walked in! This will be my only dealership to ever deal with. They were flawless, friendly, and easy to deal with! Will definitely and have already recommended Kevin to everyone I know! More

Called Trent to verify price and ask about certain features on car after seeing advertised on website. He checked car came back and verified it had window tinting and alarm along with all features lis features on car after seeing advertised on website. He checked car came back and verified it had window tinting and alarm along with all features listed. After I informed him I was on the way there, my husband and I drove there. Upon entering another man named Mark said he would help me and we went on a test drive. We came back in and he showed us the price $299 more then the website price Trent had verified. We were told they had to add on for window tinting and the website price had accidentally been marked a $1000 too low but they would give it to me with an extra $299. I said I wanted the price I called and verified and they just told me same thing over and over. Several people called on days to follow and they all said the same thing. It was very annoying. I felt very very bad about the whole experience. More

We went to Grapevine Ford to just look at F350s, however after we found the truck that we wanted and after talking to Skip Harmon, my wife and I decided to buy the truck that same day. They made us feel li after we found the truck that we wanted and after talking to Skip Harmon, my wife and I decided to buy the truck that same day. They made us feel like we were part of their family and we will buy another truck for my wife soon. We now recommend Grapevine Ford to all of our family and friends. More

Went car shopping over the weekend after deciding on expanding the carrying space of our cross-over vehicle. After looking at numerous mixed customer reviews we took a chance at this dealer location eve expanding the carrying space of our cross-over vehicle. After looking at numerous mixed customer reviews we took a chance at this dealer location even if it was a brand that we'd had some very bad experiences with before. What a surprise to be greeted with a smile, handshake, and a straight on walk through of the inventory. We got to drive several prospective vehicles and finally settled on something to match the spoiled luxury on our current vehicle. Price being the usual issue, their team talked us through the computation process and cleared most of our doubts. We took a step back from the original top line but still had the amenities expected. All in all a very good experience and restored our faith in the Ford brand. The deal was fair and almost a straight-up replacement for the previous vehicle. Look for Kyle for some honest customer service. More

On a Friday, made appt to test drive a Focus. Came in on Sat. Was met by Sales person and the manager. They pulled up my history on their computer and then I was interrogated. Wanted to know why I have n Sat. Was met by Sales person and the manager. They pulled up my history on their computer and then I was interrogated. Wanted to know why I have not bought a car from them in the past. I explained every situation. Then they told me that they wanted to know if I was going to buy a car today. I respond, I have not even driven the car yet. Talk about high pressure sales. I told them I felt uncomfortable with them and left. Couple hours later, got call apologizing for their actions and wanted to know if they can make it up to me. I said yes. Since I took the time to make appt and drive to their lot, its their turn to drive the car to my house. After a hmm and a hah, they said they would see if salesman can bring it over. Never heard from them again. I guess they like wasting my time but will not stand up to doing the right thing when they have to use their time. More

I was very impressed with this dealership. Michael Lynn helped me and he was awesome. Knew a lot about the cars and was very professional and friendly. Definitely going back just for him. Great experience! helped me and he was awesome. Knew a lot about the cars and was very professional and friendly. Definitely going back just for him. Great experience! More

When my parents first rolled in Austin Bitner helped them out and "won them over". I came out afterwards and spoke to Austin about the new vehicles and he was very knowledgable about it. I came back on Monda out and "won them over". I came out afterwards and spoke to Austin about the new vehicles and he was very knowledgable about it. I came back on Monday to purchase the vehicle because of this individual and I will keep coming back and referring people to them. More

Grapevine Ford is attentive, quick, and very customer service oriented. We use them continuouly for our company's business and personal needs. Skip Harmon and Josh Purdy are fabulous to work with! service oriented. We use them continuouly for our company's business and personal needs. Skip Harmon and Josh Purdy are fabulous to work with! More

Stopped in to look at an Explorer SUV. Trent was excellent to show me all the features of an Explorer of my choice and take me on a test drive. On our return, he asked me what I thought, and I share excellent to show me all the features of an Explorer of my choice and take me on a test drive. On our return, he asked me what I thought, and I shared with him my thoughts. Based upon my reply, he suggested that I look at a Lincoln MKX. He then shared all the features of the one that caught my eye, and we took another test drive. I loved it! We went inside, and after a bit of negotiation, I bought the Lincoln MKX. Trent knows his products, and he was a great guy to work with on the deal from start to finish. More

Why did I rate Grapevine Ford so highly? I just purchased a new F150 from Grapevine Ford. I went there because other dealers said thay couldn't beat the price. I'm glad I did. The sales staff an purchased a new F150 from Grapevine Ford. I went there because other dealers said thay couldn't beat the price. I'm glad I did. The sales staff and everyone you encounter is friendly and eager to help you. They saved me a good bit of money as well. I couldn't be happier with the experience of buying my truck. My old Ford had 260,000 miles on it and was still original. I'm sure I can get that much out of this one if their service is half as good as their sales department. I give them an A+++ rating and highly recommend them to anyone lloking to purchase a new vehicle. Steve Sides More