Grapevine Ford

Went car shopping over the weekend after deciding on expanding the carrying space of our cross-over vehicle. After looking at numerous mixed customer reviews we took a chance at this dealer location eve expanding the carrying space of our cross-over vehicle. After looking at numerous mixed customer reviews we took a chance at this dealer location even if it was a brand that we'd had some very bad experiences with before. What a surprise to be greeted with a smile, handshake, and a straight on walk through of the inventory. We got to drive several prospective vehicles and finally settled on something to match the spoiled luxury on our current vehicle. Price being the usual issue, their team talked us through the computation process and cleared most of our doubts. We took a step back from the original top line but still had the amenities expected. All in all a very good experience and restored our faith in the Ford brand. The deal was fair and almost a straight-up replacement for the previous vehicle. Look for Kyle for some honest customer service. More

On a Friday, made appt to test drive a Focus. Came in on Sat. Was met by Sales person and the manager. They pulled up my history on their computer and then I was interrogated. Wanted to know why I have n Sat. Was met by Sales person and the manager. They pulled up my history on their computer and then I was interrogated. Wanted to know why I have not bought a car from them in the past. I explained every situation. Then they told me that they wanted to know if I was going to buy a car today. I respond, I have not even driven the car yet. Talk about high pressure sales. I told them I felt uncomfortable with them and left. Couple hours later, got call apologizing for their actions and wanted to know if they can make it up to me. I said yes. Since I took the time to make appt and drive to their lot, its their turn to drive the car to my house. After a hmm and a hah, they said they would see if salesman can bring it over. Never heard from them again. I guess they like wasting my time but will not stand up to doing the right thing when they have to use their time. More

I was very impressed with this dealership. Michael Lynn helped me and he was awesome. Knew a lot about the cars and was very professional and friendly. Definitely going back just for him. Great experience! helped me and he was awesome. Knew a lot about the cars and was very professional and friendly. Definitely going back just for him. Great experience! More

When my parents first rolled in Austin Bitner helped them out and "won them over". I came out afterwards and spoke to Austin about the new vehicles and he was very knowledgable about it. I came back on Monda out and "won them over". I came out afterwards and spoke to Austin about the new vehicles and he was very knowledgable about it. I came back on Monday to purchase the vehicle because of this individual and I will keep coming back and referring people to them. More

Grapevine Ford is attentive, quick, and very customer service oriented. We use them continuouly for our company's business and personal needs. Skip Harmon and Josh Purdy are fabulous to work with! service oriented. We use them continuouly for our company's business and personal needs. Skip Harmon and Josh Purdy are fabulous to work with! More

Stopped in to look at an Explorer SUV. Trent was excellent to show me all the features of an Explorer of my choice and take me on a test drive. On our return, he asked me what I thought, and I share excellent to show me all the features of an Explorer of my choice and take me on a test drive. On our return, he asked me what I thought, and I shared with him my thoughts. Based upon my reply, he suggested that I look at a Lincoln MKX. He then shared all the features of the one that caught my eye, and we took another test drive. I loved it! We went inside, and after a bit of negotiation, I bought the Lincoln MKX. Trent knows his products, and he was a great guy to work with on the deal from start to finish. More

Why did I rate Grapevine Ford so highly? I just purchased a new F150 from Grapevine Ford. I went there because other dealers said thay couldn't beat the price. I'm glad I did. The sales staff an purchased a new F150 from Grapevine Ford. I went there because other dealers said thay couldn't beat the price. I'm glad I did. The sales staff and everyone you encounter is friendly and eager to help you. They saved me a good bit of money as well. I couldn't be happier with the experience of buying my truck. My old Ford had 260,000 miles on it and was still original. I'm sure I can get that much out of this one if their service is half as good as their sales department. I give them an A+++ rating and highly recommend them to anyone lloking to purchase a new vehicle. Steve Sides More

After all the Ford dealerships that dallas has to offer, Grapevine Ford is the best. My salesman Zachary Zida is very mature in allowing a person to purchase a vehicle without hassling and leading customer Grapevine Ford is the best. My salesman Zachary Zida is very mature in allowing a person to purchase a vehicle without hassling and leading customers on the way Westway Ford does (a poor dealership by far and the worst experience I've had with any dealer on planet Earth). Grapevine Ford is an outstanding dealership and I will recommend them to any and everybody who wants a quality vehicle, great customer service, and be treated fairly. More

This is my second truck from GV Ford and they treated me right on price and I am always treated as though they appreciate my business, and I like that. Josh worked to make sure I got everything I wanted on right on price and I am always treated as though they appreciate my business, and I like that. Josh worked to make sure I got everything I wanted on my new truck More

The kindest criminals in town. I called to schedule an appointment to have my car looked at. I knew the struts needed to be replaced but I wanted the service department to take a look to see if any other appointment to have my car looked at. I knew the struts needed to be replaced but I wanted the service department to take a look to see if any other damage had been done. They informed me that the tie rods needed replacing. When I asked for a price for each I was told $388 for the struts and $185 for the tie rods. When I arrived I was given an invoice for $971. When I talked to the representative he denied ever quoting me a price for struts and pretty much walked away. What a bunch of crooks. He offered no help or explanation as to why he would quote me one price and charge me almost twice that amount. I will NEVER go back to this place again. More