Grapevine Ford

Absolutely horrible experience with this dealer when looking for a used car. They called me in the morning and told me that they had, what seemed to be the exact car I was looking for. So, after work looking for a used car. They called me in the morning and told me that they had, what seemed to be the exact car I was looking for. So, after work I stopped by only to find out that "We sold that car earlier today". My first instinct is that I was being baited and switched. But, I gave them the benefit of the doubt. They then proceeded to stall me for the next 2 hours getting me to look at this used car and that one, all of which where clearly out of the price range I originally asked about. They kept walking away and leaving me sitting for long periods until I finally told them that I just wasn't interested and need to leave. They even followed me out to the parking lot trying to get me back in. They double teamed me and basically used every car sales tactic in the book. By the time it was over I realized that my first instinct was correct. That in fact I had been baited and switched and that they probably never had the car they called me told me about. I will NEVER EVER set foot into this dealer ever again. More

2013 Explorer Limited - Sept 8, 2012 Outstanding 2013 Explorer Limited - Sept 8, 2012 Outstanding Experience! Very attentive salesman and absolutely No Pressure. I have bought at least 4 new ca 2013 Explorer Limited - Sept 8, 2012 Outstanding Experience! Very attentive salesman and absolutely No Pressure. I have bought at least 4 new cars over the past 18 years, and this was my best experience! First of all, I researched the explorer and new all of the costs from A to X plans, Invoice etc. I communicated via email to save time and the "Dance" with a few dealerships. Grapevine Ford, in particular Reid, provided a window sticker and there "Out the door price" via email. I shopped around and a few dealerships were a little cheaper via internet until you called them to confirm everything. Then they added the "Dealer Add-ons, etc"......then the price quickly shot up. Grapevine Ford provided their best price up front and made my decision easy! I visited the dealership on Friday night and looked at the vehicle. The salesman and I verified the price, and there weren't any hidden "Add-ons/Surprises". Due to timing and tired kids, we made an appointment for Saturday morning and we were in and out of the dealership in less than 3.5 hours. Paperwork/Finance was a breeze, however most of the time was spent with the salesman explaining all of the options, Nav, sync etc. He was very informative and entertained all of our questions. Chris in Finance explained the extended warranty, however there wasn't any pressure at all. This was a great experience with my wife and kids. I highly recommend this "No Haggle/Dancing" dealership if you are in the market for a New/Used Ford. Well worth the drive/savings from OKC to Dallas, TX. More

After visiting two other dealerships in the area and not finding what we were looking for, Grapevine Ford had just what we wanted. Gus was great to work with and we couldn't have been happier with our purc finding what we were looking for, Grapevine Ford had just what we wanted. Gus was great to work with and we couldn't have been happier with our purchase. More

I was going in to look for my first car from a dealership. I've had other cars before, but not from a dealership. So I was worried about it, would I be ripped off, would I be pressured into buying dealership. I've had other cars before, but not from a dealership. So I was worried about it, would I be ripped off, would I be pressured into buying one, would I get something I couldn't afford, the typical worries. The dealership I was at before I came here did all those things. Then I came here and Emmanuel came up and started talking to me about the cars that my mom and I were looking at in the used car lot. I looked around, found one that I really liked, a 2011 Chevy Aveo with just a little over 14,000 miles on it. Emmanuel told me he might be able to work it out to where I could afford the car, so we went inside just to hear him out to see what could be done. After sitting down and talking about it, we figured out that I would be able to afford it. This was a huge sigh of relief because I am a student and I needed a car that I can use for longer than a year, unlike my previous cars. We ended up lowering the price a little bit and trading in my car and working it out to where I was at a comfortable amount to pay each month. After that, I went in and talked to Brian (the finance guy) to get all of that and my warranty set up. He was also extremely nice and also made small talk to make my mom and me feel comfortable. Emmanuel is an exceptional salesman: he talked about his family, he made small talk with both me and my mom, he laughed with us, all those things people should do to make their customers comfortable. He is still extremely nice to me when I come in too. Brian is also very nice when I come in as well. He even offered to let me take his car to get food. I didn't, but it was a very nice gesture to offer that. The only problem I had was that the recall wasn't taken care of on my car before they sold it to me, I feel like that should have been taken care of before anyone got the chance to buy it. But even still, Emmanuel and his manager made sure that it wasn't a safety issue for me to drive it and he made sure to get the part ordered so it can be taken care of. I would definitely recommend Grapevine Ford, Emmanuel and Brian to anyone that is in the market for a car. I had a really great experience here. More

We purchased an F250 that we saw listed on the internet. We dealt with Derrick Adams and had an excellent experience. Since we had to fly in from out of state, he even picked us up at the airport! The truck We dealt with Derrick Adams and had an excellent experience. Since we had to fly in from out of state, he even picked us up at the airport! The truck was ready and waiting for us. The paperwork was started and everyone was mindful of our time schedule. The price/rebates/discounts that were quoted to us were all honored. Financing went very smoothly with Brian. We received exceptional customer service from beginning to end. We love our new truck and would recommend Grapevine Ford to everyone!! More

Reid Harmon (my sales guy) was exceptional. He cut out the negotiating by offering me the lowest price out of 5 dealers in his very first email (I was internet shopping for price on the vehicle I had spec the negotiating by offering me the lowest price out of 5 dealers in his very first email (I was internet shopping for price on the vehicle I had spec'd out on the Ford "Build your Own" website). Reid was a pleasure to deal with in person as well, he was efficient, professional, and very thorough. I also appreciated the no pressure tactics when being offered the extended warranty and other add-on services in the Finance department. Overall it was the best new car buying experience I've had in the 30 years that I've been buying new cars. More

I had an exceptional experience at Grapevine Ford from the moment I walked into the door until I picked up my license plates. I am recently separated and have never purchased a car on my own. The staff ma the moment I walked into the door until I picked up my license plates. I am recently separated and have never purchased a car on my own. The staff made the process extremely easy to understand, gave me an excellent slur on my trade in and did not pressure me in a way that I expected at a car dealership. Trent Bowen especially stood out to me beginning with the test drive through the end of the deal. He explained the various packed available for the model I chose and had an excellent understanding of the right model based on my needs. I was also surprised that I qualified for 0% interest which I did not believe was possible!!! I would highly recommend Grapevine Ford to anyone and have actually done so after purchasing my car just two weeks ago! More

First off, I was very pleased with my sales associate, Robert Miller. He helped my pregnant wife and I find the right vehicle for our growing family. He was very knowledgeable and easy to work with. I am Robert Miller. He helped my pregnant wife and I find the right vehicle for our growing family. He was very knowledgeable and easy to work with. I am pleased with the vehicle that we decided upon, the 2013 Ford Explorer. My issue is with the games they play to try to make money at Grapevine Ford Lincoln. I was initially quoted a price of roughly $39600 on my vehicle even after telling them several times that my budget was to stay below $35000. After haggling for 2+ hours to get the price to something I could live with, I was told that it would be just a few minutes until I would be ushered back to the finance guy, Brian Mainard. We sat there waiting for over an hour before anyone came by and inquired as to what we were doing. Once we got back to Brian's office, he pitched us 15 kinds of insurance for the vehicle, all sending the total cost well past my budget price. After I told Brian I wanted NONE of the extras he was trying to sell me, he put his sleazy car salesman hat on and "worked the numbers." He said he would keep my payments the same and offer me the extra services. I thought "great," I'm getting these services for free. Essentially he lowered my interest rate, but charged my for the price of the extra insurance, keeping my payments close to the same, but again sending the total price well past the price we had shaken hands on several hours earlier. My question is, if he has the power to reduce interest rate with the wave of his hand, which was half of what he first quoted me, then why wasn't I offered the lower interest rate in the first place? I'll tell you why, because they only care about the bottom line and nothing about helping the customer into the right vehicle for the right price. Here is the kicker! Once I got home I searched cars.com, for similar Explorers, which I had done several time while researching what vehicle I wanted. Lo and behold our Explorer was on there. I must have missed it when searching before. The kicker is that the list price on the vehicle on the internet was only $400 more than what we finally agreed upon, $4000 less than the $39600 I was originally quoted. That would have been a great starting point! I hope you have learned something from this review, I know I have. Bottom line, I will never again deal with Grapevine Ford Lincoln and Brian Mainard! More

EVERY THING WAS GREAT BEST EXPERIENCE I EVER HAD BUYING AN AUTOMOBILE.EVERYBODY I DEALT WITH WERE WONDERFUL, I WOULD RECOMMEND THIS DEALERSHIP AND HAVE SENT SOME OF MY FRIENDS. AN AUTOMOBILE.EVERYBODY I DEALT WITH WERE WONDERFUL, I WOULD RECOMMEND THIS DEALERSHIP AND HAVE SENT SOME OF MY FRIENDS. More

Had a good experience that made me and my wife want to come again and we hate shopping for new cars. Juan was very sincere about every detail of the process. He was the big difference in making us give come again and we hate shopping for new cars. Juan was very sincere about every detail of the process. He was the big difference in making us give a positive review. More