Grapevine Ford

I came to Grapevine Ford Lincoln specifically to see Andrew Rutherford. He was very friendly and helpful. He actually listened to me about what I wanted and what my limits were and didn't try to sell Andrew Rutherford. He was very friendly and helpful. He actually listened to me about what I wanted and what my limits were and didn't try to sell me a vehicle that I couldn't afford. I recommend him to anyone interested in buying a car. More

Not a good overall experience. I would not recommend Grapevine Ford. I was there for a very long time and was haggled to buy. In the end I left without purchasing. Grapevine Ford. I was there for a very long time and was haggled to buy. In the end I left without purchasing. More

Arrived at the front desk at 3:30pm on Monday and let the front desk lady know we had been talking/working with Joshua and Taylor. She paged Joshua over the intercom, but we couldn't even understand what sh front desk lady know we had been talking/working with Joshua and Taylor. She paged Joshua over the intercom, but we couldn't even understand what she said over their poor quality intercom system. Not sure how sales reps are supposed to understand what is coming out of that speaker. We noticed people waiting everywhere with frowns on their faces and this should have been our red flag to leave. 20 minutes later another couple showed up and they were helped before us by someone who had taken Joshua's appointment. We then had the front desk lady page Taylor again. After waiting for an additional 30 minutes I asked the front desk lady if there were ANY sales representatives available and without even looking for one she said they were all with customers! 15 minutes later a different couple showed up and the front desk lady pointed to Taylor and let him know that they needed help! He quickly went to get keys and started helping them. Needless to say we lost our patience and this dealership lost our business. Terrible customer service! Good thing we made an appointment to sit and wait for over an hour without one sales person asking us if we had been helped. As soon as we left we sent Joshua an email to let him know how disappointed we were and to NOT EVER contact again. So what do they do? Their sales manager, Dennis Smith, called at 9:04PM left a message after walking up my 3 young kids after a very long day. UGH!!!! Very unprofessional! You have been warned. More

I went to the dealership to test drive the new Eco Boost. I was prompted by an e-mail I received. I was greeted at the front desk by Dennis Smith who was very friendly and energetic. He immediately to me in I was prompted by an e-mail I received. I was greeted at the front desk by Dennis Smith who was very friendly and energetic. He immediately to me in contact with Adam Bracken who was one of the most knowledgeable salesman I've met in a while. He described lots of wonderful features on the 2013 Explorer. The test drive was great, however the cost of the Eco Boost was too expensive. I ended up purchasing a new Explorer. Austin worked the numbers for the deal and Ben did the final paperwork. More

I just purchased a 2014 mustang premium. I started the search online, and couldn't believe my eyes at the heavily discounted internet pricing. I checked a couple of other dealers really quickly, and no o search online, and couldn't believe my eyes at the heavily discounted internet pricing. I checked a couple of other dealers really quickly, and no one had 2014s discounted other than the factory rebate. I sent a quick inquiry about the car, and Brad Moran called me back in a timely manner and left a message, then sent me a firm email offer confirming the discounted price. I called back and told him about my trade, and made an appointment. Even though I showed up a little early, Brad came and greeted us right away, and got a floor sales person named Adam Bracken to assist us. After appraisal, Adam showed us the car, and I must say, Adam was an expert on all the car's features. He says he spends his down time reading and studying about the cars, and I believe him. If you want someone knowledgeable, ask for Adam. I have purchased cars before from salespersons who obviously knew about as much as I did about the car. It was great to have Adam know the car so well. It did take a little time, but, hey, we're not buying shoes here. Financing was a little back and forth, but you should expect some negotiations. There was a bit of pressure to purchase extended warranties and service contracts, but we got to where we wanted in the end. Add in free unlimited car washes, free airport parking and shuttle service, new customer appreciation dinners, and you've got yourself a new car dealer. I would recommend them. More

I was looking online at the used inventory at Grapevine Ford. I found a couple of cars I was interested in. I made an appointmeant with Juan Carranza. Juan made me feel very comfortable there. He showed me Ford. I found a couple of cars I was interested in. I made an appointmeant with Juan Carranza. Juan made me feel very comfortable there. He showed me several cars until I found the one I liked. He's not pushy at all. He wanted me to be satisfied with what I purchased. It was a great buying experince. By the way I purchased a mustang convertible. Im very happy. Keep up the good work Juan. I'll be back for my next car. Richard Delong More

I was visiting the area in my new F-350 and the manual recommended tightening the lugs nuts at 500 miles. As I had that mileage, I stopped in and they took me without an appointment, served me donuts and recommended tightening the lugs nuts at 500 miles. As I had that mileage, I stopped in and they took me without an appointment, served me donuts and coffee in a comfortable lounge and sent me on my way 30 minutes later. All without charge! I couldn't be happier with Ford and this 1st class dealership! More

Bought a 2012 Ford F150 and received good service from the sales man, but after that things went straight downhill. The finance manager is very stubborn and pushy. Very high pressure sales to purchase e the sales man, but after that things went straight downhill. The finance manager is very stubborn and pushy. Very high pressure sales to purchase extended warranty. Then, had to have some hail damage repaired on the truck and was assured it would be done in a few days. Never received a phone call for three weeks. I finally called and had to push the situation to get it taken care of. Then, they said it would be done in a few hours. Three days later, it was done. Then, went in 6 months later to get a seat control fixed with my "bumper to bumper" extended warranty. Oh, that isn't covered. The finance manager assured me everything was covered and that if anything is 70% or more worn at the end of the warranty, it would be replaced. Wow!!! I was robbed. The extended warranty cost almost $3000, which I did not realize until I had already signed the papers. They put all the numbers in and tell you a per month price for the truck with the addition of the warranties. The way these snakes work is they start you out at an outlandish interest rate and outlandish extended warranties, then they start working the interest rate and some of the warranties down. It is a very tedious and long process. Their goal is to wear you down and when they start at an $800 a month payment and come down to $500 a month, you feel like you are getting a good deal, but in actuality they are sticking it too you big time when you finally read thru all the fine print. I buy a truck every two years and will never give them a dime of my money. I am sure there are much better Ford dealerships out there. This one is very shady and untrustworthy. Tread carefully if you decide to do business with them!!! More

I purchased a new truck from Grapevine Ford in December. The purchase experience was pretty straight forward although more time consuming than I would have liked. I had a scheduled appointment with a sales The purchase experience was pretty straight forward although more time consuming than I would have liked. I had a scheduled appointment with a salesman at a specific time yet I still had to wait for 20 minutes or so before he was available. A waste of my valuable time. The test drive process went well and the salesman was knowledgeable. At the end of the process it was explained to me that I would receive a Ford survey and I was VERY strongly encouraged to give the dealership all excellent marks on the survey. I complied with the request but wish I hadn't because I did not feel that Grapevine Ford did an excellent job. They did an OK job. I was sold a rear seat entertainment system with my truck but the head rest TVs were on back order and I was told that they would arrive in 6 weeks. I was told that I would be contacted to set up an installation appointment. Well it is now 3 months later and Grapevine Ford has not contacted me once. I have to keep calling them to find out what is going on. They have my $700 so I guess they really don't care if I ever get the TVs. Extremely poor service after the sale. More

Fofee was very knowledgeable and extremely helpful. The buying process was straightforward. Ben got us through the financing paperwork quickly and answered all of our questions. I would buy from this deale buying process was straightforward. Ben got us through the financing paperwork quickly and answered all of our questions. I would buy from this dealership again. More