Grapevine Ford

I have given the dealer a low rating for the following reasons: I spent roughly 10 hours waiting in the dealership for sales staff to walk between offices over a period of 4 days. I did not even get t reasons: I spent roughly 10 hours waiting in the dealership for sales staff to walk between offices over a period of 4 days. I did not even get to see the car that I wanted to, supposedly it was out of stock even though it was marketed online. The sales staff over promised and under delivered at every step. After the purchase, I was lied to by a salesperson. Upon confrontation about the lie, I was told that they were willing to BUY the car back from me. After the purchase, nobody is prompt at responding to queries via email or phone. I filled out the dealer survey and received a call regarding the remarks I made, but they have not acted upon any of the promises they made. More

Don't trust the finance department. Make sure you read ALL the boxes twice before you sign. They took advantage to a Mother and daughter. read ALL the boxes twice before you sign. They took advantage to a Mother and daughter. More

We had a terrible experience at this dealership. It started with a car we found online. We were looking at a Preowned Escape, We were contacted by a online salesman who told us he had the Escape and ac started with a car we found online. We were looking at a Preowned Escape, We were contacted by a online salesman who told us he had the Escape and actually said he had 9 . We drove to see the 9 Escapes. When we got there before we could view the cars he made us answer some questions he filled out on a form. Then he dissappeared for 20 minutes. We thought he was checking on the Escape inventories . However when he came back he still had NO cluse what his Inventory was and if there were any escapes the year... the color??? Very unorganized and clearly not knowledgeable. We were very frustrated because he told us he had 9 to look at on the phone.He then Brings out the manager who did not know the inventory very well but he did mention the white Escape we came to see just sold. HUM..... ??? he said he had a few others. We get in a car and are driven by the saleman in and out of rows of cars searching for the Escapes..... He has no clue where they were .... we finally come across a LIME GREEN escape ??? and 1 black one. Highly dissappointed that we were told there were 9 to look at. Highly dissapointed that they have no knowledge of their inventory or the location on the lot where their cars are!!!! Very frustrated.. we go inside and another manager aprroaches us ... not sure why ? He didnt offer to help or explain the unprofessional and unorganized sales experience !!!!! We ended up at the end of the day at the Toyota Mckinney dealership and had a fantastic experience with Amanda ! Toyota of Mckinney knows how to treat customers, they know their inventory and they know where their cars are located!!!! More

D W in service is wonderful... He gave me a new Lincoln D W in service is wonderful... He gave me a new Lincoln to drive while mine was being fixed and also brought my car to my house after it was fixed a D W in service is wonderful... He gave me a new Lincoln to drive while mine was being fixed and also brought my car to my house after it was fixed and picked up the new loner car. The Lincoln service is great .. More

The service department will screw you over, and do it with a smile. After bringing in my vehicle numerous times over the course of months and having to listen to there lame excuses that any ding-dong wou with a smile. After bringing in my vehicle numerous times over the course of months and having to listen to there lame excuses that any ding-dong would know was wrong, and being jerked around until my truck was out of warranty, I had to spend $5k at another dealership to finally have it fixed, and now it's running like it should and has been for a year. The problem was what I had thought, and told them from the beginning but they wouldn't listen or should I say chose to overlook. They actually told me that water LOSS was just expansion and retraction with heat and cold. If it was just expanding and retracting, why was the water spewing all over the engine (leaving water marks and substantially less water in the reserve) and why was I having to keep jugs of water with me to refill it? Guess they think the general public is stupid and didn't pay attention in elementary science. Anyone with a 6.0L truck or SUV beware, if you haven't had head gasket issues yet, you will and this place will pretend that it's not a wide spread issue that has already been in courts for years now. Another FYI, if they tell you that going to another dealership would cause the diagnostic and repair process to start over, it's a bold face lie and one they told us. All testing is entered into a Ford data base and is available to any dealer. Ever since this experience they have hounded us for business, are they crazy! I have asked repetitively to be left alone (at least 2x's a month for 1 1/2 years, that they will never have any business from us again but they are like parasites that just won't go away. Don't get me wrong I love Ford, and own 2 currently, this dealership is shady and I cannot stand devious and unethical businesses. More

I have now purchased my third vehicle through Grapevine Ford. I also have never taken any of them anywhere else for maintenance. I feel comfortable with everyone at grapevine ford. I don't feel that they t Ford. I also have never taken any of them anywhere else for maintenance. I feel comfortable with everyone at grapevine ford. I don't feel that they take advantage of the fact that I'm a woman in the service department. Chaz has always been very nice and accommodating. He answers all my questions and has my car finished in a reasonable amount of time. I also get a rose in my windshield every time I pick up my car which brings a smile to my face. My most recent visit was to buy my newest ford, the 2013 fusion. Reid is always very so entertaining during the whole process. He makes it feel like I'm not there as long as I am. We swap stories as we are filling out paperwork. The whole dealership feels welcoming each time I'm there. Everyone is always smiling and asking if I need any help. (That's in every department, not just sales!) More

This dealership has changed hands 3 times in the last several years. It appears that things have not gotten better. We purchased 2 super duty's and the warranty was misrepresented by the finance dept. several years. It appears that things have not gotten better. We purchased 2 super duty's and the warranty was misrepresented by the finance dept. oh well, my $2000 mistake. However, the Service Dept. is honestly the worst I have ever seen. Waiting 4-5 hours for oil changes is the normal. Having to come back 3 times, not having promised rental cars. More important than their high prices is the obvious disrespect for another individual's time. They don't understand how big of an inconvenience it is to drop off a vehicle multiple times, long waits, and so forth. My service adviser is friendly, but i think this problem is with the entire Service Dept. DON'T WASTE YOUR TIME! Trust me they will waste it for you! More

I came to Grapevine Ford Lincoln specifically to see Andrew Rutherford. He was very friendly and helpful. He actually listened to me about what I wanted and what my limits were and didn't try to sell Andrew Rutherford. He was very friendly and helpful. He actually listened to me about what I wanted and what my limits were and didn't try to sell me a vehicle that I couldn't afford. I recommend him to anyone interested in buying a car. More

Not a good overall experience. I would not recommend Grapevine Ford. I was there for a very long time and was haggled to buy. In the end I left without purchasing. Grapevine Ford. I was there for a very long time and was haggled to buy. In the end I left without purchasing. More

Arrived at the front desk at 3:30pm on Monday and let the front desk lady know we had been talking/working with Joshua and Taylor. She paged Joshua over the intercom, but we couldn't even understand what sh front desk lady know we had been talking/working with Joshua and Taylor. She paged Joshua over the intercom, but we couldn't even understand what she said over their poor quality intercom system. Not sure how sales reps are supposed to understand what is coming out of that speaker. We noticed people waiting everywhere with frowns on their faces and this should have been our red flag to leave. 20 minutes later another couple showed up and they were helped before us by someone who had taken Joshua's appointment. We then had the front desk lady page Taylor again. After waiting for an additional 30 minutes I asked the front desk lady if there were ANY sales representatives available and without even looking for one she said they were all with customers! 15 minutes later a different couple showed up and the front desk lady pointed to Taylor and let him know that they needed help! He quickly went to get keys and started helping them. Needless to say we lost our patience and this dealership lost our business. Terrible customer service! Good thing we made an appointment to sit and wait for over an hour without one sales person asking us if we had been helped. As soon as we left we sent Joshua an email to let him know how disappointed we were and to NOT EVER contact again. So what do they do? Their sales manager, Dennis Smith, called at 9:04PM left a message after walking up my 3 young kids after a very long day. UGH!!!! Very unprofessional! You have been warned. More