Grapevine Ford

I was visiting the area in my new F-350 and the manual recommended tightening the lugs nuts at 500 miles. As I had that mileage, I stopped in and they took me without an appointment, served me donuts and recommended tightening the lugs nuts at 500 miles. As I had that mileage, I stopped in and they took me without an appointment, served me donuts and coffee in a comfortable lounge and sent me on my way 30 minutes later. All without charge! I couldn't be happier with Ford and this 1st class dealership! More

Bought a 2012 Ford F150 and received good service from the sales man, but after that things went straight downhill. The finance manager is very stubborn and pushy. Very high pressure sales to purchase e the sales man, but after that things went straight downhill. The finance manager is very stubborn and pushy. Very high pressure sales to purchase extended warranty. Then, had to have some hail damage repaired on the truck and was assured it would be done in a few days. Never received a phone call for three weeks. I finally called and had to push the situation to get it taken care of. Then, they said it would be done in a few hours. Three days later, it was done. Then, went in 6 months later to get a seat control fixed with my "bumper to bumper" extended warranty. Oh, that isn't covered. The finance manager assured me everything was covered and that if anything is 70% or more worn at the end of the warranty, it would be replaced. Wow!!! I was robbed. The extended warranty cost almost $3000, which I did not realize until I had already signed the papers. They put all the numbers in and tell you a per month price for the truck with the addition of the warranties. The way these snakes work is they start you out at an outlandish interest rate and outlandish extended warranties, then they start working the interest rate and some of the warranties down. It is a very tedious and long process. Their goal is to wear you down and when they start at an $800 a month payment and come down to $500 a month, you feel like you are getting a good deal, but in actuality they are sticking it too you big time when you finally read thru all the fine print. I buy a truck every two years and will never give them a dime of my money. I am sure there are much better Ford dealerships out there. This one is very shady and untrustworthy. Tread carefully if you decide to do business with them!!! More

I purchased a new truck from Grapevine Ford in December. The purchase experience was pretty straight forward although more time consuming than I would have liked. I had a scheduled appointment with a sales The purchase experience was pretty straight forward although more time consuming than I would have liked. I had a scheduled appointment with a salesman at a specific time yet I still had to wait for 20 minutes or so before he was available. A waste of my valuable time. The test drive process went well and the salesman was knowledgeable. At the end of the process it was explained to me that I would receive a Ford survey and I was VERY strongly encouraged to give the dealership all excellent marks on the survey. I complied with the request but wish I hadn't because I did not feel that Grapevine Ford did an excellent job. They did an OK job. I was sold a rear seat entertainment system with my truck but the head rest TVs were on back order and I was told that they would arrive in 6 weeks. I was told that I would be contacted to set up an installation appointment. Well it is now 3 months later and Grapevine Ford has not contacted me once. I have to keep calling them to find out what is going on. They have my $700 so I guess they really don't care if I ever get the TVs. Extremely poor service after the sale. More

Fofee was very knowledgeable and extremely helpful. The buying process was straightforward. Ben got us through the financing paperwork quickly and answered all of our questions. I would buy from this deale buying process was straightforward. Ben got us through the financing paperwork quickly and answered all of our questions. I would buy from this dealership again. More

I drove 3 hours to this dealership because they had the vehicle I was looking for. Juan helped make the whole experience very pleasant, and he was very helpful. I would definitely recommend this dealer to vehicle I was looking for. Juan helped make the whole experience very pleasant, and he was very helpful. I would definitely recommend this dealer to anyone, I just wish they were closer to where I'm at! More

Ater 12 years and over 171,000,00 miles on my 2001 Explorer I decided it was time to buy a new vehicle. As you can imagine it was a bit scary walking into a dealership after driving the same vehicle Explorer I decided it was time to buy a new vehicle. As you can imagine it was a bit scary walking into a dealership after driving the same vehicle for all those years. Aaron felt my pain and walked me through the whole process as well as being very knowledgable about the F150s. Aaron and Brad also made the negotiating process as painless as possible and I believe I got a great deal. I would highly recommend Aaron, Brad, and Grapevine Ford for your next new or used car purchase! Bill More

Run from this dealership. They seemed great at first. I was pre-approved and they didnt want to deal with me because I wouldnt go through Ford Credit. They added a bunch of silly charges like window tint 3 was pre-approved and they didnt want to deal with me because I wouldnt go through Ford Credit. They added a bunch of silly charges like window tint 399.00 and some more over 1700.00... Im from NM and the manager sat right there and added Texas taxes on and I called him on it and he said so its just 300 more!! Need I say more.. Huge crooks!! Go to Mineral Wells Jack Powell, everything written out and no stupid tint charges, etc !! Small dealership with a huge heart ! More

Absolutely horrible experience with this dealer when looking for a used car. They called me in the morning and told me that they had, what seemed to be the exact car I was looking for. So, after work looking for a used car. They called me in the morning and told me that they had, what seemed to be the exact car I was looking for. So, after work I stopped by only to find out that "We sold that car earlier today". My first instinct is that I was being baited and switched. But, I gave them the benefit of the doubt. They then proceeded to stall me for the next 2 hours getting me to look at this used car and that one, all of which where clearly out of the price range I originally asked about. They kept walking away and leaving me sitting for long periods until I finally told them that I just wasn't interested and need to leave. They even followed me out to the parking lot trying to get me back in. They double teamed me and basically used every car sales tactic in the book. By the time it was over I realized that my first instinct was correct. That in fact I had been baited and switched and that they probably never had the car they called me told me about. I will NEVER EVER set foot into this dealer ever again. More

2013 Explorer Limited - Sept 8, 2012 Outstanding 2013 Explorer Limited - Sept 8, 2012 Outstanding Experience! Very attentive salesman and absolutely No Pressure. I have bought at least 4 new ca 2013 Explorer Limited - Sept 8, 2012 Outstanding Experience! Very attentive salesman and absolutely No Pressure. I have bought at least 4 new cars over the past 18 years, and this was my best experience! First of all, I researched the explorer and new all of the costs from A to X plans, Invoice etc. I communicated via email to save time and the "Dance" with a few dealerships. Grapevine Ford, in particular Reid, provided a window sticker and there "Out the door price" via email. I shopped around and a few dealerships were a little cheaper via internet until you called them to confirm everything. Then they added the "Dealer Add-ons, etc"......then the price quickly shot up. Grapevine Ford provided their best price up front and made my decision easy! I visited the dealership on Friday night and looked at the vehicle. The salesman and I verified the price, and there weren't any hidden "Add-ons/Surprises". Due to timing and tired kids, we made an appointment for Saturday morning and we were in and out of the dealership in less than 3.5 hours. Paperwork/Finance was a breeze, however most of the time was spent with the salesman explaining all of the options, Nav, sync etc. He was very informative and entertained all of our questions. Chris in Finance explained the extended warranty, however there wasn't any pressure at all. This was a great experience with my wife and kids. I highly recommend this "No Haggle/Dancing" dealership if you are in the market for a New/Used Ford. Well worth the drive/savings from OKC to Dallas, TX. More

After visiting two other dealerships in the area and not finding what we were looking for, Grapevine Ford had just what we wanted. Gus was great to work with and we couldn't have been happier with our purc finding what we were looking for, Grapevine Ford had just what we wanted. Gus was great to work with and we couldn't have been happier with our purchase. More