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Grapevine Ford

Grapevine, TX

4.5
1,066 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,066 reviews

October 29, 2014

Terrible experience and untrustworthy place to do business. Our experience was horrible at best. We came up on 10-21 and test drove a vehicle and filled out financing paperwork. We returned on 10-22 to purcha More

by iguess72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
To many to keep up with!
October 15, 2014

Service with a smile and courtesy - I recently had my car serviced here. The gentleman that helped me was so polite and nice. He went out of his way to help me and make this process ea More

by neecie layne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Magee
October 05, 2014

Cars are great, service sucks!! I don't do this much, but I have to say I'm pretty disappointed with the customer here. Have a simple question that I've been trying to get answered f More

by Therubio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
October 02, 2014

Extremely Poor Sales Staff and Financing Dept. I have been looking to purchase a Ford truck for around 3 months. Grapevine Ford had a truck that I liked and I agreed on a price with Toby, I t More

by Wichita 201
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toby Bolliver
October 01, 2014

Fleet Maintanence For a number of years I have used various shops in the area for repairs on my vehicles. Our new Ford vehicles were sent to Grapevine Ford for prep an More

by John Stringer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Magee
October 01, 2014

Fleet Service and repair Kevin Magee in the service department is great to work with he takes care of our fleet vehicles always with great customer service and keeping me info More

by miket482
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Magee
September 29, 2014

Recall Service The Grapevine Ford service center was wonderful. I made an appointment to have the recall on my steering gear fixed on my 08 escape and it was done wi More

by Sarah Eaton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Magee
September 26, 2014

Great service department From start to finish turning my new fusion in to be worked on was made very easy for me because of Aaron in the service department. He took care of ev More

by Kacy Ziegler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron McBride
September 26, 2014

Great Service - Kevin Magee Kevin Magee did a great job of helping me determine what was wrong with my vehicle and getting it fixed. The process was very timely and my vehicle is More

by meganrs11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Magee
September 26, 2014

Thank You Donna! Thank you, Donna Smith, in Ford Service for the friendly customer service, responsiveness, and quick turnaround on work being done. The cafe is great More

by LindsayPolyak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Smith
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