Grapevine Ford

Terrible experience and untrustworthy place to do business. Our experience was horrible at best. We came up on 10-21 and test drove a vehicle and filled out financing paperwork. We returned on 10-22 to purcha Our experience was horrible at best. We came up on 10-21 and test drove a vehicle and filled out financing paperwork. We returned on 10-22 to purchase the vehicle. The original salesperson that we had spoke to on the phone and for our test drive was off on the day we returned to attempt to purchase the car. We were lied to about the cost and where the car we wanted had to be picked up from. We were told they would have to go to Dallas to pick up the car and would cost close to 1000.00 to pick it up. In reality, they really went to Five Star Ford to pick it up. We were lied to regarding financing and not treated with respect. The Sales and financing staff members were very condescending and arrogant. We were passed to so many different people that the vehicle and components for our purchasing kept getting changed. We were told we were not approved by Ford Motor Credit, and could get a higher financing rate without all the rebates, yet had it in writing from another dealership that we were approved with all the rebates that a lower interest rate. The games this dealership played were insulting and very unnecessary. We left with my wife in tears and totally frustrated. We watched the sales team laugh at us through the glass windows in their see through office as we got into our car to leave. We eventually purchased a vehicle from another Ford dealership since they had already approved us through Ford Motor Credit with all the rebates in place that we qualified for that this dealership said we couldn't receive. Plus the other Ford dealership was very upfront, treated us with respect and had superior customer service. We will be sending our complaints to Ford Motor, Better Business Bureau and Grapevine Chamber of Commerce regarding our terrible experience with your dealership. In addition, you need to be aware on whether people really purchase a vehicle from your dealership before you send out thank you letters and surveys. More

Service with a smile and courtesy - I recently had my car serviced here. The gentleman that helped me was so polite and nice. He went out of his way to help me and make this process ea I recently had my car serviced here. The gentleman that helped me was so polite and nice. He went out of his way to help me and make this process easy. Kevin - thank you so much for your help. More

Cars are great, service sucks!! I don't do this much, but I have to say I'm pretty disappointed with the customer here. Have a simple question that I've been trying to get answered f I don't do this much, but I have to say I'm pretty disappointed with the customer here. Have a simple question that I've been trying to get answered for a few weeks now. I've left messages for services reps, no return call. Stopped by and spoke with Anthony Vasquez (ASM), said he didn't know the answer to my question and would call back, nothing. Left a message for the Service Manager, nothing. Way to lead by example guys!! We've been cool with the other issues, but it's just like c'mon man....you can't possibly screw everything up! More

Extremely Poor Sales Staff and Financing Dept. I have been looking to purchase a Ford truck for around 3 months. Grapevine Ford had a truck that I liked and I agreed on a price with Toby, I t I have been looking to purchase a Ford truck for around 3 months. Grapevine Ford had a truck that I liked and I agreed on a price with Toby, I then told him that I needed a total out the door price for the truck so I could transfer funds to my bank to pay for the truck. This was on Thursday morning and I told him that I would be in Grapevine on Saturday visiting relatives and pick up the truck ( a 3 hour drive for me). He told me that the total price would have to come from the finance dept and he would have them call me. The finance dept did not call on Ths. so I called again on Fri morning, talked to Toby, and he told me he would go right over to financing and have them call me "immediately". I never heard from them the rest of the day on Fri so the bank funds did not get transferred, so I did not waste my time going by the dealership on Sat. I still have never heard from them at all, even though I sent a email to Chaz Gilmore the General Manager on Mon this week. The truck I wanted to purchase is still available, but I don't think I am going to waste any more of my time with this dealership. If they are not even competent enough to be able to give a out of town customer, a total price, it makes me wonder how else they are deficient. In contrast to this experience I purchased another car in the Dallas area back in May, they gave me a total price over the phone, then they delivered the car to me in Austin. All I had to do was sign the paper work and give them a cashiers check. I then took the driver to the airport so he could fly back to Dallas. To totally different experiences at 2 different dealers. More

Fleet Maintanence For a number of years I have used various shops in the area for repairs on my vehicles. Our new Ford vehicles were sent to Grapevine Ford for prep an For a number of years I have used various shops in the area for repairs on my vehicles. Our new Ford vehicles were sent to Grapevine Ford for prep and registration. This was about 4 years ago. Without knowing the personnel I decided to send a vehicle in for noise here or a twitch there, more or less as a test to experience the service level as far as price and time to return the vehicle safely back in service and completion of work performed. Kevin Magee has been my service advisor ever since. Granted we have had spirited discussion on vehicles from time to time but I've always come away with a favorable understanding on repairs performed. His overall knowledge, from grill to back bumper, has assisted me in many ways in fleet management. More

Fleet Service and repair Kevin Magee in the service department is great to work with he takes care of our fleet vehicles always with great customer service and keeping me info Kevin Magee in the service department is great to work with he takes care of our fleet vehicles always with great customer service and keeping me informed when our vehicle is ready always in and out within a timely manner. More

Recall Service The Grapevine Ford service center was wonderful. I made an appointment to have the recall on my steering gear fixed on my 08 escape and it was done wi The Grapevine Ford service center was wonderful. I made an appointment to have the recall on my steering gear fixed on my 08 escape and it was done within an hour. Kevin Magee was very helpful and the services were on point. While waiting there was wifi and a breakfast center and I was able to get some work done on my computer. When my car was ready they came to get me, pulled the car around and I was surprised to see that they had also washed, shined, and vacuumed my car as well as cleaning the windows which always have nose marks on them from my puppy! The service was wonderful and I cannot say enough good things! Definitely recommend their service! More

Great service department From start to finish turning my new fusion in to be worked on was made very easy for me because of Aaron in the service department. He took care of ev From start to finish turning my new fusion in to be worked on was made very easy for me because of Aaron in the service department. He took care of everything I needed and made sure I was happy with everything. He communicated with me through every step of the way, which was fantastic! I really appreciated how professional and knowledgable he was. He was a pleasure to work with and I highly recommend him to everyone. More

Great Service - Kevin Magee Kevin Magee did a great job of helping me determine what was wrong with my vehicle and getting it fixed. The process was very timely and my vehicle is Kevin Magee did a great job of helping me determine what was wrong with my vehicle and getting it fixed. The process was very timely and my vehicle is back in great condition. I would definitely recommend Kevin and Grapevine Ford for anyone's car service needs. Thanks Kevin and keep up the good work! More

Thank You Donna! Thank you, Donna Smith, in Ford Service for the friendly customer service, responsiveness, and quick turnaround on work being done. The cafe is great Thank you, Donna Smith, in Ford Service for the friendly customer service, responsiveness, and quick turnaround on work being done. The cafe is great for a snack, and I enjoy working on the wifi while my car is being serviced. More