Grapevine Ford

Sales AND Service are terrible After buying a brand new vehicle AND a $3500 extended warranty, I would not recommend this dealership to anyone. Buying the truck was horrible; it was After buying a brand new vehicle AND a $3500 extended warranty, I would not recommend this dealership to anyone. Buying the truck was horrible; it was first sold out from under me AFTER I had signed all the papers and completed the financing. I usually complain about having to wait all day in the dealership when buying a vehicle, but this took multiple days. They continued to make it a better deal, so I stuck with it - but would not ever do it again. Now that it has 12,000 miles on it and is in the shop for warranty issues, I cannot get a loaner car which was "promised" by the salesman and finance people any time I needed work done which is a big reason I bought the warranty. I have continued to be told lies and the result is always disappointing. Unfortunately, I have heard much better things about other dealerships, so I will take my business elsewhere next time and it likely will not be a Ford. I also have the Zaktek and they didn't touch the interior. Waste of money and time for a lousy car wash. More

Waste of Time I just picked up my vehicle from the service department at Grapevine Ford. It was there to have a Zaktek application. Absolutely nothing was done I just picked up my vehicle from the service department at Grapevine Ford. It was there to have a Zaktek application. Absolutely nothing was done to the vehicle. It was absolutely filthy on the exterior and obviously had not been touched AT ALL since I dropped it off the day earlier. The service department completely wasted my time and completely lost my confidence in Grapevine Ford. More

$29,000 not enough to spend, finance must lie to get more Back in October my Fiance and I decided to look into getting a Ford Pick up truck. Enter the dealership through the front, so a new car salesman greet Back in October my Fiance and I decided to look into getting a Ford Pick up truck. Enter the dealership through the front, so a new car salesman greets us and is very happy, but we tell him we need to talk to someone in used sales and he says "in the corner", points and walks away disgusted at us. We meet with Dustin, he was very nice and pleasant and was not pushy, let us know what we needed to know about our potential decisions and pros and cons but didn't try and force anything upon us, let us know all our options from all angles. If you go here I would see him. We made a couple trips, on the 2nd we figured out what we wanted and did trade in's and got approved and were able to take truck home, they would have final paperwork ready next morning. This is when it all went down hill. Ryan Jeter cared about the money and nothing else. We were taken to the back in a office far away from the open area, something respectable dealerships do not force you to do.We were told about extras and such and bought a few, we were offered the "Zagg tech" car protestant for $599 which we were told was 5 years of car washes and they would apply protestant to the paint, the dash and leather every 6 months. I turned to my Fiance and told her that leather treatments cost $150-200 and it would be well worth. She agreed it was, we told Ryan we would take it. Six months go by, we ask for protestant, only the exterior is done. Called sales to verify that they do interior, was told yes. Bring car back in, interior still not done, speak to service manager, told it does not include interior.We were busy that day so next visit we go to sales and ask to speak to Mr.. Jeter's boss about it, he told us it was included and he would take care of it. Pick up truck, not treated, told by service that its not included and sales just tells people it is. At this point I don't know what's true or not. But its not getting done and service will not do it. So even though we gave ford $29,000 for the truck, Ryan Jeter felt the need to lie and get $599 more out of us. Back to the buying. I made 4 trips after we signed paperwork because Ryan Jeter had no idea what he was doing and left messages but never returned calls to verify messages and was brining into things I didn't need to and not brining in what was needed. Whenever we came on a return trip he never saw us in person, always had to deal with middle men. Last message he left was to call him back because he needed more paperwork, called back for a week without a return call and finally found someone willing to find out what he needed, which was nothing. After he got our money Ryan Jeter found zero time for us and could not care less about keeping us happy. If I could go back in time I would never go here nor wish this disaster of a dealership upon anybody. More

WORST DEALERSHIP EVER A vehicle was sold to a friend over a MONTH ago, she has driven it 2 days, yes 2 days. There were problems from the beginning. The dealership promised A vehicle was sold to a friend over a MONTH ago, she has driven it 2 days, yes 2 days. There were problems from the beginning. The dealership promised to make things right. The car was worked on by a "master" mechanic, problem still not solved, so they sent it to Jeep twice for them to make repairs. The car was still not fixed. During this time there were promises that were Never kept, phone calls Not returned and the unreturned calls were from the so called Manager & Asst. Manager. The dealership said that since the car could not be repaired, they would give her the money back EXCLUDING the money they credited her for her trade in! Keep in mind that at this point she still does not have a vehicle & cannot proceed to purchase one until she receives her refund. (UNBELIEVEABLE) The check was promised & promised & promised. After all that, as if that wasn't enough, when they were contacted as to when the check would be ready-NO ONE EVER returned her many many many calls. SHE had to personally go to another department & haunt them until the "wrong" amount was written. After fighting with them for days, she finally-finally got her check back. If you enjoy nightmares this would be a great place to purchase or attempt to purchase a car. More

Worst experience ever! Nothing but lies and empty promises!! The worst experience ever in buying a car!! Beware, especially women, on going to this dealership! They lie just Nothing but lies and empty promises!! The worst experience ever in buying a car!! Beware, especially women, on going to this dealership! They lie just to sell you a car! More

Horrible Customer Service Purchased a used car with this dealership and all promises to have what was wrong with the car were not fixed. Had to take the vehicle back multiple Purchased a used car with this dealership and all promises to have what was wrong with the car were not fixed. Had to take the vehicle back multiple times and nothing was resolved. This dealership does not do what is promised and they basically lie to make the sale and do nothing for you after purchase. **** DO NOT BUY A CAR FROM THIS DEALERSHIP **** More

Don't go there!! They lie and make false promises, they sold me a damage car and didn't want to refund the money, I never had the car in my hands, it was always at the They lie and make false promises, they sold me a damage car and didn't want to refund the money, I never had the car in my hands, it was always at their shop and still refuse to make it right. PLEASE DONT GO THERE! More

Nickle and dime you We purchased our car from Grapevine Ford in 2011 at the time we decided to purchase the extended warrently because it was a used car with high mileage We purchased our car from Grapevine Ford in 2011 at the time we decided to purchase the extended warrently because it was a used car with high mileage. I would never do that again. Everytime we go to have something fixed that is under warrenty they try nickle and dime us out of every penny. The door sensor on the Ford Edge's is a know problem and a lot of the time it says the back door is open. When in fact it is closed. So we went to have the door fixed because this is covered under warrenty. When we get there the girl tells us it might just need to be cleaned and not replaced and this is $122 and not covered under warrently. But if they have to replace the sensor that is covered under the warrenty. I told them I didn't care what they have to do they need to cover the door under the warrenty this is not part of retuin maintenance or part of the wear and tear of the life of the vehicle. This is a Ford problem and they should fix it no matter what...Least to say I WOULD NEVER buy another car from Grapevine Ford. The service department is TERRIBLE, they all get paid on commission so the only thing they care about is getting your money if they don't make money than they don't care about you. More

I can not praise these guys enough! This is my family's 4th vehicle bought at Grapevine and my second Lincoln. I love being able to go to the dealership without dragging my husband and know I will family's 4th vehicle bought at Grapevine and my second Lincoln. I love being able to go to the dealership without dragging my husband and know I will feel so taken care of. Sam De La Garza and Zach Ziba found me not only a car that I love, but a price I can afford. I truly felt like a VIP customer. Steve Kursar was always around to make sure I didn't need anything or to offer a laugh. Curtis Harvey had everything ready for me to sign and made the entire process pain free. And finally, Darren Lewis did everything possible to make sure I got everyting I wanted in a car. I am in love with my Lincoln MKZ and highly recommend these guys. This dealership is a much better place because of these outstanding guys :) More

I was told there was an alarm on the use truck I purchased, there is not, only an anti-theft system. The truck will not make a sound if someone breaks into it. purchased, there is not, only an anti-theft system. The truck will not make a sound if someone breaks into it. More