Grapevine Ford

Cars are great, service sucks!! I don't do this much, but I have to say I'm pretty disappointed with the customer here. Have a simple question that I've been trying to get answered f I don't do this much, but I have to say I'm pretty disappointed with the customer here. Have a simple question that I've been trying to get answered for a few weeks now. I've left messages for services reps, no return call. Stopped by and spoke with Anthony Vasquez (ASM), said he didn't know the answer to my question and would call back, nothing. Left a message for the Service Manager, nothing. Way to lead by example guys!! We've been cool with the other issues, but it's just like c'mon man....you can't possibly screw everything up! More

Extremely Poor Sales Staff and Financing Dept. I have been looking to purchase a Ford truck for around 3 months. Grapevine Ford had a truck that I liked and I agreed on a price with Toby, I t I have been looking to purchase a Ford truck for around 3 months. Grapevine Ford had a truck that I liked and I agreed on a price with Toby, I then told him that I needed a total out the door price for the truck so I could transfer funds to my bank to pay for the truck. This was on Thursday morning and I told him that I would be in Grapevine on Saturday visiting relatives and pick up the truck ( a 3 hour drive for me). He told me that the total price would have to come from the finance dept and he would have them call me. The finance dept did not call on Ths. so I called again on Fri morning, talked to Toby, and he told me he would go right over to financing and have them call me "immediately". I never heard from them the rest of the day on Fri so the bank funds did not get transferred, so I did not waste my time going by the dealership on Sat. I still have never heard from them at all, even though I sent a email to Chaz Gilmore the General Manager on Mon this week. The truck I wanted to purchase is still available, but I don't think I am going to waste any more of my time with this dealership. If they are not even competent enough to be able to give a out of town customer, a total price, it makes me wonder how else they are deficient. In contrast to this experience I purchased another car in the Dallas area back in May, they gave me a total price over the phone, then they delivered the car to me in Austin. All I had to do was sign the paper work and give them a cashiers check. I then took the driver to the airport so he could fly back to Dallas. To totally different experiences at 2 different dealers. More

Fleet Maintanence For a number of years I have used various shops in the area for repairs on my vehicles. Our new Ford vehicles were sent to Grapevine Ford for prep an For a number of years I have used various shops in the area for repairs on my vehicles. Our new Ford vehicles were sent to Grapevine Ford for prep and registration. This was about 4 years ago. Without knowing the personnel I decided to send a vehicle in for noise here or a twitch there, more or less as a test to experience the service level as far as price and time to return the vehicle safely back in service and completion of work performed. Kevin Magee has been my service advisor ever since. Granted we have had spirited discussion on vehicles from time to time but I've always come away with a favorable understanding on repairs performed. His overall knowledge, from grill to back bumper, has assisted me in many ways in fleet management. More

Fleet Service and repair Kevin Magee in the service department is great to work with he takes care of our fleet vehicles always with great customer service and keeping me info Kevin Magee in the service department is great to work with he takes care of our fleet vehicles always with great customer service and keeping me informed when our vehicle is ready always in and out within a timely manner. More

Recall Service The Grapevine Ford service center was wonderful. I made an appointment to have the recall on my steering gear fixed on my 08 escape and it was done wi The Grapevine Ford service center was wonderful. I made an appointment to have the recall on my steering gear fixed on my 08 escape and it was done within an hour. Kevin Magee was very helpful and the services were on point. While waiting there was wifi and a breakfast center and I was able to get some work done on my computer. When my car was ready they came to get me, pulled the car around and I was surprised to see that they had also washed, shined, and vacuumed my car as well as cleaning the windows which always have nose marks on them from my puppy! The service was wonderful and I cannot say enough good things! Definitely recommend their service! More

Thank You Donna! Thank you, Donna Smith, in Ford Service for the friendly customer service, responsiveness, and quick turnaround on work being done. The cafe is great Thank you, Donna Smith, in Ford Service for the friendly customer service, responsiveness, and quick turnaround on work being done. The cafe is great for a snack, and I enjoy working on the wifi while my car is being serviced. More

Great service department From start to finish turning my new fusion in to be worked on was made very easy for me because of Aaron in the service department. He took care of ev From start to finish turning my new fusion in to be worked on was made very easy for me because of Aaron in the service department. He took care of everything I needed and made sure I was happy with everything. He communicated with me through every step of the way, which was fantastic! I really appreciated how professional and knowledgable he was. He was a pleasure to work with and I highly recommend him to everyone. More

Great Service - Kevin Magee Kevin Magee did a great job of helping me determine what was wrong with my vehicle and getting it fixed. The process was very timely and my vehicle is Kevin Magee did a great job of helping me determine what was wrong with my vehicle and getting it fixed. The process was very timely and my vehicle is back in great condition. I would definitely recommend Kevin and Grapevine Ford for anyone's car service needs. Thanks Kevin and keep up the good work! More

Service at Grapevine Ford and Mr. Aaron McBride I keep going back for any and all of my truck services or repairs due to one person. Mr. Aaron McBride A true professional. Calls and keeps you i I keep going back for any and all of my truck services or repairs due to one person. Mr. Aaron McBride A true professional. Calls and keeps you informed of the status of your vehicle, when the work is completed, it is done correctly. A person every dealership needs to be successful. I am sure there are other very good personnel that works there however Mr. McBride goes the extra mile for customer service. Aaron, i want to thank you for all of your (and your service departments hard work. Most customers don't know ( some don't care to know ) how unforgiving a service profession can be. I for one can and do. Thank You again. More

Service Department My last two encounters with the Service department has been lack luster at best. My most recent experience was non non existent because they never re My last two encounters with the Service department has been lack luster at best. My most recent experience was non non existent because they never returned my phone call. I called on a Saturday but since they only had two service advisors working on probably the busiest day of the week I had to leave a voicemail. I waited a little and with no call back I called Five Star Ford. Five Star Ford picked up the phone and helped me. I took my car to Five Star and got great service. It has been a week since I left my voicemail with no call back. I am not sure why I expected a call back since my last time I went to the service department it took about 10 min for someone to help me and yes I had an appointment. I will not refer anyone here since they do not provide any kind of service. In the future I will do business with Five Star Ford. More