Grapevine Ford

D W in service is wonderful... He gave me a new Lincoln D W in service is wonderful... He gave me a new Lincoln to drive while mine was being fixed and also brought my car to my house after it was fixed a D W in service is wonderful... He gave me a new Lincoln to drive while mine was being fixed and also brought my car to my house after it was fixed and picked up the new loner car. The Lincoln service is great .. More

The service department will screw you over, and do it with a smile. After bringing in my vehicle numerous times over the course of months and having to listen to there lame excuses that any ding-dong wou with a smile. After bringing in my vehicle numerous times over the course of months and having to listen to there lame excuses that any ding-dong would know was wrong, and being jerked around until my truck was out of warranty, I had to spend $5k at another dealership to finally have it fixed, and now it's running like it should and has been for a year. The problem was what I had thought, and told them from the beginning but they wouldn't listen or should I say chose to overlook. They actually told me that water LOSS was just expansion and retraction with heat and cold. If it was just expanding and retracting, why was the water spewing all over the engine (leaving water marks and substantially less water in the reserve) and why was I having to keep jugs of water with me to refill it? Guess they think the general public is stupid and didn't pay attention in elementary science. Anyone with a 6.0L truck or SUV beware, if you haven't had head gasket issues yet, you will and this place will pretend that it's not a wide spread issue that has already been in courts for years now. Another FYI, if they tell you that going to another dealership would cause the diagnostic and repair process to start over, it's a bold face lie and one they told us. All testing is entered into a Ford data base and is available to any dealer. Ever since this experience they have hounded us for business, are they crazy! I have asked repetitively to be left alone (at least 2x's a month for 1 1/2 years, that they will never have any business from us again but they are like parasites that just won't go away. Don't get me wrong I love Ford, and own 2 currently, this dealership is shady and I cannot stand devious and unethical businesses. More

I have now purchased my third vehicle through Grapevine Ford. I also have never taken any of them anywhere else for maintenance. I feel comfortable with everyone at grapevine ford. I don't feel that they t Ford. I also have never taken any of them anywhere else for maintenance. I feel comfortable with everyone at grapevine ford. I don't feel that they take advantage of the fact that I'm a woman in the service department. Chaz has always been very nice and accommodating. He answers all my questions and has my car finished in a reasonable amount of time. I also get a rose in my windshield every time I pick up my car which brings a smile to my face. My most recent visit was to buy my newest ford, the 2013 fusion. Reid is always very so entertaining during the whole process. He makes it feel like I'm not there as long as I am. We swap stories as we are filling out paperwork. The whole dealership feels welcoming each time I'm there. Everyone is always smiling and asking if I need any help. (That's in every department, not just sales!) More

This dealership has changed hands 3 times in the last several years. It appears that things have not gotten better. We purchased 2 super duty's and the warranty was misrepresented by the finance dept. several years. It appears that things have not gotten better. We purchased 2 super duty's and the warranty was misrepresented by the finance dept. oh well, my $2000 mistake. However, the Service Dept. is honestly the worst I have ever seen. Waiting 4-5 hours for oil changes is the normal. Having to come back 3 times, not having promised rental cars. More important than their high prices is the obvious disrespect for another individual's time. They don't understand how big of an inconvenience it is to drop off a vehicle multiple times, long waits, and so forth. My service adviser is friendly, but i think this problem is with the entire Service Dept. DON'T WASTE YOUR TIME! Trust me they will waste it for you! More

I came to Grapevine Ford Lincoln specifically to see Andrew Rutherford. He was very friendly and helpful. He actually listened to me about what I wanted and what my limits were and didn't try to sell Andrew Rutherford. He was very friendly and helpful. He actually listened to me about what I wanted and what my limits were and didn't try to sell me a vehicle that I couldn't afford. I recommend him to anyone interested in buying a car. More

Not a good overall experience. I would not recommend Grapevine Ford. I was there for a very long time and was haggled to buy. In the end I left without purchasing. Grapevine Ford. I was there for a very long time and was haggled to buy. In the end I left without purchasing. More

Arrived at the front desk at 3:30pm on Monday and let the front desk lady know we had been talking/working with Joshua and Taylor. She paged Joshua over the intercom, but we couldn't even understand what sh front desk lady know we had been talking/working with Joshua and Taylor. She paged Joshua over the intercom, but we couldn't even understand what she said over their poor quality intercom system. Not sure how sales reps are supposed to understand what is coming out of that speaker. We noticed people waiting everywhere with frowns on their faces and this should have been our red flag to leave. 20 minutes later another couple showed up and they were helped before us by someone who had taken Joshua's appointment. We then had the front desk lady page Taylor again. After waiting for an additional 30 minutes I asked the front desk lady if there were ANY sales representatives available and without even looking for one she said they were all with customers! 15 minutes later a different couple showed up and the front desk lady pointed to Taylor and let him know that they needed help! He quickly went to get keys and started helping them. Needless to say we lost our patience and this dealership lost our business. Terrible customer service! Good thing we made an appointment to sit and wait for over an hour without one sales person asking us if we had been helped. As soon as we left we sent Joshua an email to let him know how disappointed we were and to NOT EVER contact again. So what do they do? Their sales manager, Dennis Smith, called at 9:04PM left a message after walking up my 3 young kids after a very long day. UGH!!!! Very unprofessional! You have been warned. More

I went to the dealership to test drive the new Eco Boost. I was prompted by an e-mail I received. I was greeted at the front desk by Dennis Smith who was very friendly and energetic. He immediately to me in I was prompted by an e-mail I received. I was greeted at the front desk by Dennis Smith who was very friendly and energetic. He immediately to me in contact with Adam Bracken who was one of the most knowledgeable salesman I've met in a while. He described lots of wonderful features on the 2013 Explorer. The test drive was great, however the cost of the Eco Boost was too expensive. I ended up purchasing a new Explorer. Austin worked the numbers for the deal and Ben did the final paperwork. More

I just purchased a 2014 mustang premium. I started the search online, and couldn't believe my eyes at the heavily discounted internet pricing. I checked a couple of other dealers really quickly, and no o search online, and couldn't believe my eyes at the heavily discounted internet pricing. I checked a couple of other dealers really quickly, and no one had 2014s discounted other than the factory rebate. I sent a quick inquiry about the car, and Brad Moran called me back in a timely manner and left a message, then sent me a firm email offer confirming the discounted price. I called back and told him about my trade, and made an appointment. Even though I showed up a little early, Brad came and greeted us right away, and got a floor sales person named Adam Bracken to assist us. After appraisal, Adam showed us the car, and I must say, Adam was an expert on all the car's features. He says he spends his down time reading and studying about the cars, and I believe him. If you want someone knowledgeable, ask for Adam. I have purchased cars before from salespersons who obviously knew about as much as I did about the car. It was great to have Adam know the car so well. It did take a little time, but, hey, we're not buying shoes here. Financing was a little back and forth, but you should expect some negotiations. There was a bit of pressure to purchase extended warranties and service contracts, but we got to where we wanted in the end. Add in free unlimited car washes, free airport parking and shuttle service, new customer appreciation dinners, and you've got yourself a new car dealer. I would recommend them. More

I was looking online at the used inventory at Grapevine Ford. I found a couple of cars I was interested in. I made an appointmeant with Juan Carranza. Juan made me feel very comfortable there. He showed me Ford. I found a couple of cars I was interested in. I made an appointmeant with Juan Carranza. Juan made me feel very comfortable there. He showed me several cars until I found the one I liked. He's not pushy at all. He wanted me to be satisfied with what I purchased. It was a great buying experince. By the way I purchased a mustang convertible. Im very happy. Keep up the good work Juan. I'll be back for my next car. Richard Delong More