Grapevine Ford

WORST DEALERSHIP EVER A vehicle was sold to a friend over a MONTH ago, she has driven it 2 days, yes 2 days. There were problems from the beginning. The dealership promised A vehicle was sold to a friend over a MONTH ago, she has driven it 2 days, yes 2 days. There were problems from the beginning. The dealership promised to make things right. The car was worked on by a "master" mechanic, problem still not solved, so they sent it to Jeep twice for them to make repairs. The car was still not fixed. During this time there were promises that were Never kept, phone calls Not returned and the unreturned calls were from the so called Manager & Asst. Manager. The dealership said that since the car could not be repaired, they would give her the money back EXCLUDING the money they credited her for her trade in! Keep in mind that at this point she still does not have a vehicle & cannot proceed to purchase one until she receives her refund. (UNBELIEVEABLE) The check was promised & promised & promised. After all that, as if that wasn't enough, when they were contacted as to when the check would be ready-NO ONE EVER returned her many many many calls. SHE had to personally go to another department & haunt them until the "wrong" amount was written. After fighting with them for days, she finally-finally got her check back. If you enjoy nightmares this would be a great place to purchase or attempt to purchase a car. More

Worst experience ever! Nothing but lies and empty promises!! The worst experience ever in buying a car!! Beware, especially women, on going to this dealership! They lie just Nothing but lies and empty promises!! The worst experience ever in buying a car!! Beware, especially women, on going to this dealership! They lie just to sell you a car! More

Horrible Customer Service Purchased a used car with this dealership and all promises to have what was wrong with the car were not fixed. Had to take the vehicle back multiple Purchased a used car with this dealership and all promises to have what was wrong with the car were not fixed. Had to take the vehicle back multiple times and nothing was resolved. This dealership does not do what is promised and they basically lie to make the sale and do nothing for you after purchase. **** DO NOT BUY A CAR FROM THIS DEALERSHIP **** More

Don't go there!! They lie and make false promises, they sold me a damage car and didn't want to refund the money, I never had the car in my hands, it was always at the They lie and make false promises, they sold me a damage car and didn't want to refund the money, I never had the car in my hands, it was always at their shop and still refuse to make it right. PLEASE DONT GO THERE! More

Nickle and dime you We purchased our car from Grapevine Ford in 2011 at the time we decided to purchase the extended warrently because it was a used car with high mileage We purchased our car from Grapevine Ford in 2011 at the time we decided to purchase the extended warrently because it was a used car with high mileage. I would never do that again. Everytime we go to have something fixed that is under warrenty they try nickle and dime us out of every penny. The door sensor on the Ford Edge's is a know problem and a lot of the time it says the back door is open. When in fact it is closed. So we went to have the door fixed because this is covered under warrenty. When we get there the girl tells us it might just need to be cleaned and not replaced and this is $122 and not covered under warrently. But if they have to replace the sensor that is covered under the warrenty. I told them I didn't care what they have to do they need to cover the door under the warrenty this is not part of retuin maintenance or part of the wear and tear of the life of the vehicle. This is a Ford problem and they should fix it no matter what...Least to say I WOULD NEVER buy another car from Grapevine Ford. The service department is TERRIBLE, they all get paid on commission so the only thing they care about is getting your money if they don't make money than they don't care about you. More

I can not praise these guys enough! This is my family's 4th vehicle bought at Grapevine and my second Lincoln. I love being able to go to the dealership without dragging my husband and know I will family's 4th vehicle bought at Grapevine and my second Lincoln. I love being able to go to the dealership without dragging my husband and know I will feel so taken care of. Sam De La Garza and Zach Ziba found me not only a car that I love, but a price I can afford. I truly felt like a VIP customer. Steve Kursar was always around to make sure I didn't need anything or to offer a laugh. Curtis Harvey had everything ready for me to sign and made the entire process pain free. And finally, Darren Lewis did everything possible to make sure I got everyting I wanted in a car. I am in love with my Lincoln MKZ and highly recommend these guys. This dealership is a much better place because of these outstanding guys :) More

I was told there was an alarm on the use truck I purchased, there is not, only an anti-theft system. The truck will not make a sound if someone breaks into it. purchased, there is not, only an anti-theft system. The truck will not make a sound if someone breaks into it. More

purchased a vehicle and was assured it has gone through the ford certified inspection. if this car was indeed tested according to the specifications of ford than there standards are not set very high at al the ford certified inspection. if this car was indeed tested according to the specifications of ford than there standards are not set very high at all. car kept dying and had rough idle so took it back to the dealership and they said it was fine but if it kept doing it to bring it back and they would see what they could do. car is still broke and they have no intention on helping me fix it. More

Brought by vehicle in for basic service in a Friday. Told me it would be done by Tuesday. Wednesday it was still not done. They even lost my keys. They were non-communicative on the issues. I showed Told me it would be done by Tuesday. Wednesday it was still not done. They even lost my keys. They were non-communicative on the issues. I showed up and still waited an hour for my car. I will not use them again. More

After receiving an email coupon for an oil change and tire rotation, I scheduled my appointment online on a Wednesday. Soon after I received an email confirmation from a service adviser that even includ tire rotation, I scheduled my appointment online on a Wednesday. Soon after I received an email confirmation from a service adviser that even included a calendar reminder - how thoughtful. The day before my appointment I called my service adviser to confirm my coupon would be accepted. My adviser confirmed acceptance and told me he'd see me tomorrow at 8am. When I arrive to Grapevine Ford at 7:50am I'm told by the same service adviser (after an expected 10 minute wait) that Grapevine Ford doesn't accept Saturday appointments and its first come, first serve. Understandable, but it would have been nice to be informed of this information BEFORE you accept and twice confirm a Saturday appointment. Needless to say, we won't be choosing Grapevine Ford for any future service needs. After a less than satisfactory purchase process at Grapevine ford 13 months ago, we have already written off their Sales Department as well. More