Grapevine Ford

Don't go there!! They lie and make false promises, they sold me a damage car and didn't want to refund the money, I never had the car in my hands, it was always at the They lie and make false promises, they sold me a damage car and didn't want to refund the money, I never had the car in my hands, it was always at their shop and still refuse to make it right. PLEASE DONT GO THERE! More

Nickle and dime you We purchased our car from Grapevine Ford in 2011 at the time we decided to purchase the extended warrently because it was a used car with high mileage We purchased our car from Grapevine Ford in 2011 at the time we decided to purchase the extended warrently because it was a used car with high mileage. I would never do that again. Everytime we go to have something fixed that is under warrenty they try nickle and dime us out of every penny. The door sensor on the Ford Edge's is a know problem and a lot of the time it says the back door is open. When in fact it is closed. So we went to have the door fixed because this is covered under warrenty. When we get there the girl tells us it might just need to be cleaned and not replaced and this is $122 and not covered under warrently. But if they have to replace the sensor that is covered under the warrenty. I told them I didn't care what they have to do they need to cover the door under the warrenty this is not part of retuin maintenance or part of the wear and tear of the life of the vehicle. This is a Ford problem and they should fix it no matter what...Least to say I WOULD NEVER buy another car from Grapevine Ford. The service department is TERRIBLE, they all get paid on commission so the only thing they care about is getting your money if they don't make money than they don't care about you. More

I can not praise these guys enough! This is my family's 4th vehicle bought at Grapevine and my second Lincoln. I love being able to go to the dealership without dragging my husband and know I will family's 4th vehicle bought at Grapevine and my second Lincoln. I love being able to go to the dealership without dragging my husband and know I will feel so taken care of. Sam De La Garza and Zach Ziba found me not only a car that I love, but a price I can afford. I truly felt like a VIP customer. Steve Kursar was always around to make sure I didn't need anything or to offer a laugh. Curtis Harvey had everything ready for me to sign and made the entire process pain free. And finally, Darren Lewis did everything possible to make sure I got everyting I wanted in a car. I am in love with my Lincoln MKZ and highly recommend these guys. This dealership is a much better place because of these outstanding guys :) More

I was told there was an alarm on the use truck I purchased, there is not, only an anti-theft system. The truck will not make a sound if someone breaks into it. purchased, there is not, only an anti-theft system. The truck will not make a sound if someone breaks into it. More

purchased a vehicle and was assured it has gone through the ford certified inspection. if this car was indeed tested according to the specifications of ford than there standards are not set very high at al the ford certified inspection. if this car was indeed tested according to the specifications of ford than there standards are not set very high at all. car kept dying and had rough idle so took it back to the dealership and they said it was fine but if it kept doing it to bring it back and they would see what they could do. car is still broke and they have no intention on helping me fix it. More

Brought by vehicle in for basic service in a Friday. Told me it would be done by Tuesday. Wednesday it was still not done. They even lost my keys. They were non-communicative on the issues. I showed Told me it would be done by Tuesday. Wednesday it was still not done. They even lost my keys. They were non-communicative on the issues. I showed up and still waited an hour for my car. I will not use them again. More

After receiving an email coupon for an oil change and tire rotation, I scheduled my appointment online on a Wednesday. Soon after I received an email confirmation from a service adviser that even includ tire rotation, I scheduled my appointment online on a Wednesday. Soon after I received an email confirmation from a service adviser that even included a calendar reminder - how thoughtful. The day before my appointment I called my service adviser to confirm my coupon would be accepted. My adviser confirmed acceptance and told me he'd see me tomorrow at 8am. When I arrive to Grapevine Ford at 7:50am I'm told by the same service adviser (after an expected 10 minute wait) that Grapevine Ford doesn't accept Saturday appointments and its first come, first serve. Understandable, but it would have been nice to be informed of this information BEFORE you accept and twice confirm a Saturday appointment. Needless to say, we won't be choosing Grapevine Ford for any future service needs. After a less than satisfactory purchase process at Grapevine ford 13 months ago, we have already written off their Sales Department as well. More

I have given the dealer a low rating for the following reasons: I spent roughly 10 hours waiting in the dealership for sales staff to walk between offices over a period of 4 days. I did not even get t reasons: I spent roughly 10 hours waiting in the dealership for sales staff to walk between offices over a period of 4 days. I did not even get to see the car that I wanted to, supposedly it was out of stock even though it was marketed online. The sales staff over promised and under delivered at every step. After the purchase, I was lied to by a salesperson. Upon confrontation about the lie, I was told that they were willing to BUY the car back from me. After the purchase, nobody is prompt at responding to queries via email or phone. I filled out the dealer survey and received a call regarding the remarks I made, but they have not acted upon any of the promises they made. More

Don't trust the finance department. Make sure you read ALL the boxes twice before you sign. They took advantage to a Mother and daughter. read ALL the boxes twice before you sign. They took advantage to a Mother and daughter. More

We had a terrible experience at this dealership. It started with a car we found online. We were looking at a Preowned Escape, We were contacted by a online salesman who told us he had the Escape and ac started with a car we found online. We were looking at a Preowned Escape, We were contacted by a online salesman who told us he had the Escape and actually said he had 9 . We drove to see the 9 Escapes. When we got there before we could view the cars he made us answer some questions he filled out on a form. Then he dissappeared for 20 minutes. We thought he was checking on the Escape inventories . However when he came back he still had NO cluse what his Inventory was and if there were any escapes the year... the color??? Very unorganized and clearly not knowledgeable. We were very frustrated because he told us he had 9 to look at on the phone.He then Brings out the manager who did not know the inventory very well but he did mention the white Escape we came to see just sold. HUM..... ??? he said he had a few others. We get in a car and are driven by the saleman in and out of rows of cars searching for the Escapes..... He has no clue where they were .... we finally come across a LIME GREEN escape ??? and 1 black one. Highly dissappointed that we were told there were 9 to look at. Highly dissapointed that they have no knowledge of their inventory or the location on the lot where their cars are!!!! Very frustrated.. we go inside and another manager aprroaches us ... not sure why ? He didnt offer to help or explain the unprofessional and unorganized sales experience !!!!! We ended up at the end of the day at the Toyota Mckinney dealership and had a fantastic experience with Amanda ! Toyota of Mckinney knows how to treat customers, they know their inventory and they know where their cars are located!!!! More