Grapevine Ford

False promises I emailed and spoke with Zachary with Internet sales and after six emails from him along with two phone calls verifying when I would come into the dea I emailed and spoke with Zachary with Internet sales and after six emails from him along with two phone calls verifying when I would come into the dealership, I was told when I got there that they did not have the vehicle that he had talked to me about several times. When I asked him why he would have me come in there when he knew that the truck I wanted wasn't there; Zachary's response was that unless I sign paperwork for a car he would not bring in a car for me to test drive. I'm not sure whose policy it is at this dealership to try to force a contract prior to the customer testing driving the vehicle or even a similar vehicle. While I was waiting for them to figure out what was going on, I overhead another couple that stated they had already been there three times and the dealer has yet to produce the car they wanted. I told Zachary that I would not buy a car without being able to touch it and his response was to attempt to hand me a copy of the window sticker for a vehicle that is at another dealer over 200 miles away. This dealer will tell you to come in to work out the deal but they will never show you the actual car unless you sign the paperwork to purchase the car first. Do not trust them or believe anything they have say. If the ask you to come in to the dealership then demand a picture with the sales man standing next to the actual vehicle and ensure that the VIN number is visible. Needless to say I will buy the truck I want somewhere else. More

False Advertising and LIES at every turn I spoke with Katy about a new Ford Explorer and asked for verification on the price they emailed me and that the vehicle was still on their lot, since I spoke with Katy about a new Ford Explorer and asked for verification on the price they emailed me and that the vehicle was still on their lot, since we were driving 2 hours to get there. She assured me the SUV was still there and that the price was correct. I spoke with her 2 additional times, and both times I was assured the vehicle was there. About 30 minutes before our appointment (we had driven 1 1/2 hours with 2 kids by this time), I received a call from her stating that they had sold the SUV that morning, but they had a similar car for $1400 more and they would make it "right". Long story short, the $1400 turned into over $5000 difference. Almost two hours later, we finally walked out. Will never try to do business here again even for a good deal because I prefer to deal with HONEST people. More

New Escape Grapevine Ford has very genuine, nice people working there. No more hassle! The experience was relatively painless. The dealership is comfortable. It Grapevine Ford has very genuine, nice people working there. No more hassle! The experience was relatively painless. The dealership is comfortable. It even has a cafe in it. The Mustang Cafe had a variety of food to offer. The prices were fair and the food delicious! More

No return phone calls regarding appt for recall My husband has called 3x no return call for a recall service. Anything happens we will sue the idiots get it together. There's No professionalism. My husband has called 3x no return call for a recall service. Anything happens we will sue the idiots get it together. There's No professionalism. More

Internet Sales 'm writing to let you know that I had a bad experience with your sales staff. I spoke with the internet sales manager, Juan Carranza and another manag 'm writing to let you know that I had a bad experience with your sales staff. I spoke with the internet sales manager, Juan Carranza and another manager, Darren who agreed today on a final price for a used 2014 Cadillac CTS and was assured to receive a buyer's order shortly thereafter. I made arrangements with my bank and was pre-approved for a loan, I contacted my insurance company, postponed weekly obligations and made arrangements to fly from South Florida with my wife to buy the car. Ten hours later, another manager Thaddeus was supposed to send me the buyer's order by email but it never came and the last email said the car was sold. I am attaching emails and names of what took place. I read the reviews on the internet about Grapevine Ford Lincoln and still gave your dealership the benefit of the doubt. But apparently, the internet reviews were correct. More

Lies and tricks First strike: both vehicles I was interested in online "weren't available anymore." Second strike: Admitted to the salesman I was a first time car buy First strike: both vehicles I was interested in online "weren't available anymore." Second strike: Admitted to the salesman I was a first time car buyer (whoops, never do that!) and was told the best interest rate I could get anywhere would be about 18 percent. My bank (USAA) quoted me 4.25 and the place I ended up buying a car from got me 3.9. Third strike: would not let me take car to my mechanic. Salesman pulled out all his tricks but I held my ground and did not get the vehicle. This is a used car dealership though so don't expect complete honesty. More