Grapevine Ford

Reasonably easy access friendly personnel Would have liked for negotiations to go a bit faster liked for negotiations to go a bit faster More

Everyone was very helpful throughout the whole process. It was a great experience. I could not be happier. It was a great experience. I could not be happier. More

Joe and Rashad were amazing, and the whole experience was enjoyable. I would definitely buy there again (even though it is a 2 hour drive from me) just because of the experience enjoyable. I would definitely buy there again (even though it is a 2 hour drive from me) just because of the experience More

Mr. Nguyen was great enjoyed working with him this morning. Mr. Stephens was also great to work with. However didn’t appreciate Aaron Thomas much. morning. Mr. Stephens was also great to work with. However didn’t appreciate Aaron Thomas much. More

Michael Massey, Greg & Willy were all excellent to work with. Kudos to building a professional, knowledgeable, respectful and personable team! We could not have asked for a better buying experience. with. Kudos to building a professional, knowledgeable, respectful and personable team! We could not have asked for a better buying experience. More

I just wanted to take a moment to acknowledge how Blane and Zach from Grapevine Ford went above and beyond to help me get into the car of my dreams. I had a Bronco that unfortunately had some problems. I and Zach from Grapevine Ford went above and beyond to help me get into the car of my dreams. I had a Bronco that unfortunately had some problems. I love the new Broncos and really wanted to get back in one, so Blane and Zach helped me make that happen.I am very grateful to Ford for making everything right by me. They helped facilitate my transaction from start to finish and kept me up to date on my order details. I am happy to be back in a Bronco and a customer of Grapevine Ford. More

Awesome staff - from our salesman to the finance staff - everyone ensured all our concerns and needs were met and exceeded! I will definitely recommend all my friends and family - honest process from the ve everyone ensured all our concerns and needs were met and exceeded! I will definitely recommend all my friends and family - honest process from the very moment we stepped on the lot - & that means a lot !!!!!! More

Grapevine Ford is the worst dealership ever! ! I will never purchase a vehicle from them!! If you are looking to purchase a vehicle from an honest person then you might want to go somewhere els ! I will never purchase a vehicle from them!! If you are looking to purchase a vehicle from an honest person then you might want to go somewhere else!! I spoke to three different managers and found out very quickly that they have absolutely no integrity!! Drove 5hrs one way to only find out that they mislead us on the price and then tried to get us to sign up with Ford Credit for a very high interest rate.. We had already had our financing worked out with a local lender with a low interest rate.. They did not like the fact that we wanted to use our own lender.. The vehicle was for my daughter and it was going to be her first car.. Needless to say we left without the vehicle and it devastated my daughter.. I would recommend if they have a vehicle you want then try to get it transferred to another dealership to complete the deal.. More

Immediate and knowledgeable assistance throughout our purchase experience. All encountered team members were thorough and attentive. purchase experience. All encountered team members were thorough and attentive. More

Exceptional communication with the team! I appreciate not only good communication but transparent open communication especially when buying a pre-owned vehicle. Everyone from the first perso I appreciate not only good communication but transparent open communication especially when buying a pre-owned vehicle. Everyone from the first person that greeted me to the finance manager made it a wonderful buying experience. During short waiting periods I would be standing waiting rather than sitting, multiple team members during those times would approach ‘have you been helped? Can I help you? How can I help?’ Clearly having folks stand around waiting unattended is NOT part of the culture at Grapevine Ford Lincoln. I received great customer service and everything I asked for was addressed and if not it was addressed when I picked up the car. I’ll definitely be back and I’ll tell all my friends. More