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Grapevine Ford
Grapevine, TX
1,069 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,069 reviews
February 23, 2016
Jeremy Doolen, service adviser?? My wife took our 2008 Lincoln MKX into Grapevine Lincoln complaining about the transmission intermittent shuttering and hard shifts. We did an oil cha My wife took our 2008 Lincoln MKX into Grapevine Lincoln complaining about the transmission intermittent shuttering and hard shifts. We did an oil change ourselves the day before, and my son forgot to replace the oil cap. The service advisor, Jeremy Doolan, was told this, but ordered an total $69.00 oil change anyway. Also, he never even returnied my call, in which I explained that no oil change was necessary, and then all it needed was the cap put back on and a check of the oil level. Then, he ordered a $147.00 diagnostic on the engine (PCM), not the transmition (TCM). When I complained about the unnecessary oil change, and the wrong diagnostic, the $200 + bill was written off by the dealership. I was thankful for this and appreciated it, and was willing to give them another chance. I advised that I would pay for the proper diagnostic on the transmission. Jeremy Doolan stated our car would have to be left there for about a week and a half. Then he tried to make me feel bad with a smart alec comment regarding the technician who did the diagnostic on the PCM was not going to get paid. I will never take any of my vehicles back to this dealership. Also, I won't recommend Grapevine Lincoln Service Dept. to any of my friends. I have never met a more inept service advisor and smart xxx, than Mr. Doolan. The one bright spot in the whole ordeal was Mr Randy McConnell. But even as great as he was, it wasn't enough to make up for Jeremy Doolan, who was complaining as we walked out the door that he didn't go to lunch until late. Well guess what Mr. Doolan, I didn't get a lunch that day either. More
by 1adam12
Employees Worked With
Jeremy Doolan
February 22, 2016
Aaron McBride Grapevine Ford should be proud to have a Service Manager like Aaron. He is an ambassador for your dealership. I really don't have a need to come by Grapevine Ford should be proud to have a Service Manager like Aaron. He is an ambassador for your dealership. I really don't have a need to come by very often; but when I do have my truck washed or the oil changed he always greets me and call me by my first name. When I get ready to purchase a new auto for me or my wife, I can assure you it will be from Grapevine Ford, because of Aaron. More
by Bill
Employees Worked With
Aaron McBride
February 22, 2016
Edward Freeman Awesome Salesman “Edward Freeman was my salesman and he was fabulous. He is professional, genuine, and really cares about his clients. Edward and GrapevineLincoln ha “Edward Freeman was my salesman and he was fabulous. He is professional, genuine, and really cares about his clients. Edward and GrapevineLincoln have my business for life and I will be sure to tell all about my awesome experience. A+++ overall!” More
by bryndavis75
Employees Worked With
Edward Freeman, Carl White
February 22, 2016
Our experience was fantastic! If you're looking for a Ford, go to this dealership and ask for Xavier Perez. He was awesome, and this was the best experience we've ever had when pu If you're looking for a Ford, go to this dealership and ask for Xavier Perez. He was awesome, and this was the best experience we've ever had when purchasing a car! No game playing, or back and forth like we got at other dealerships. We won't go anywhere else again! More
by a123
Employees Worked With
Xavier Perez
February 20, 2016
Outstanding service department Great service staff, great waiting area with outstanding coffee sandwich shop, like you would find as it's own street business, smoothies, specialty c Great service staff, great waiting area with outstanding coffee sandwich shop, like you would find as it's own street business, smoothies, specialty coffees, sandwiches and snacks. More
by Fordguy2006
Employees Worked With
Lauren
February 18, 2016
Professional service Did my purchase thru the Internet and upon arrival to the dealer, it was a quick in and out. Very professional and courteous staff! Thanks Pablo Did my purchase thru the Internet and upon arrival to the dealer, it was a quick in and out. Very professional and courteous staff! Thanks Pablo More
by Sant51sw
Employees Worked With
Brett
February 18, 2016
Great service “Bob L. was my service adviser. He was friendly and helped me with the exact service I needed. He even went to get a book out of my car for me while I “Bob L. was my service adviser. He was friendly and helped me with the exact service I needed. He even went to get a book out of my car for me while I waited for the service to be completed. And he made sure my door lock worked properly before I left. I hope to speak with him again at my next visit. Great job!! :-)” More
by ClarinetK
Employees Worked With
Bob L.
February 18, 2016
service call Their service department is the best in town. Robbie Butler is the greatest Service Advisor, he is the reason I use Grapevine Ford. I have visited ot Their service department is the best in town. Robbie Butler is the greatest Service Advisor, he is the reason I use Grapevine Ford. I have visited other dealerships, But Robbie Butler stands out as the best I have had to deal with in my 30 years driving Fords.. Thanks More
by welchrl1
Employees Worked With
Robbie Butler
February 17, 2016
Excellent, Professional, Helpful & Knowledgable Keith Griffith I have been doing business with Grapevine Ford for several years now and I have never had a less than pleasant experience. the company Keith Griffith I have been doing business with Grapevine Ford for several years now and I have never had a less than pleasant experience. the company I work for also does business with Grapevine Ford and they would agree. Everyone that I deal with has always been very pleasant and helpful. I would highly recommend contacting Clarence Diggs or Kevin Magee for service and Curtis Harvey for purchasing a new vehicle. Highly professional staff. More
by griffithmk
Employees Worked With
Clarence Diggs, Kevin Magee & Curtis Harvey
February 15, 2016
Prompt, knowledgeable and highly professional buying process I'm really impressed with the level of professionalism and follow though. Exceptional. I received follow up via email and phone and was made to feel n I'm really impressed with the level of professionalism and follow though. Exceptional. I received follow up via email and phone and was made to feel not only welcome but valued as a customer. Great experience. In my many experiences buying vehicles, this has to be the best! Thank you Edward for your attention to detail in showing me what I asked to see and helping me select a terrific vehicle. More
by Rose
Employees Worked With
Edward, Carl, Angel
