Grapevine Ford

Preown Purchase Bought a 2012 Ford Focus for $9990.00 , the internet dealer want 11888.00 car hadn't been totally inspected, nor vehicle maintence. I had priced other Bought a 2012 Ford Focus for $9990.00 , the internet dealer want 11888.00 car hadn't been totally inspected, nor vehicle maintence. I had priced other cars at same value , with more gadgets and better exterior and interior. The internet sales mgr wanted to place me in Cadallic . I told the guy didn't want a Cadallic this car was for work commute and business for my wife . I walked out during our conversation , and went to Park Cities Ford the the head inter dealership called me and said he wanted my business, so he priced the car to my offer case done! The finance guy will try to sale you every package just take the standard package 6 mth 6000 miles More

TOTAL SCAM ARTIST! TOTAL SCAM ARTISTS! They lied and told us that we couldn't afford the car we wanted. They lied to us about our interest rate to bring up the cost of TOTAL SCAM ARTISTS! They lied and told us that we couldn't afford the car we wanted. They lied to us about our interest rate to bring up the cost of the car we got stuck with. They kept us there 6 hours while they goofed off in the glass office. (WE CAN SEE YOU JERKS!!!!) They lied to us about our "Great" Gap insurance package. And we bought the car on May 23rd, 2015. It is now July 1st! AND WE STILL HAVE NO CAR!!!!!!! They are unwilling to let us out of our contract and our first car payment is on July 7th...and did I mention WE HAVE NEVER GOTTEN THE CAR!!!!!! They said that they would only buy back the car, but we would lose $8,000 on the deal which includes our down payment for another car. More

Horrible Customer care after car purchase No dealership is perfect. But this is by far the worst experience yet. Grapevine Ford is super shady. I purchased a 2015 Jeep Wrangler recently, I've No dealership is perfect. But this is by far the worst experience yet. Grapevine Ford is super shady. I purchased a 2015 Jeep Wrangler recently, I've had nothing but issues from the start. They add an extended warranty to purchase price of every vehicle so watch out for that and don't trust service department either. They apparently can't even perform a pre-owned checkout or an oil change. My driver side wiper blade flew off on drive home (Houston) then a few days later check engine light came on. I took it to a reputable dealership to see why my light was on... The engine had no oil. After much arguing and going back and forth Grapevine finally agreed to pay for the replacement of my engine. Meanwhile I'm left with no vehicle and it's almost a month later and still I don't have a the jeep I purchased. Grapevine doesn't even call to update I have to call them and hope they call me back super disappointed in the business practices of Grapevine Ford. More

Disapointing Sales Department I recently contacted Nolan O'Brien at Grapevine Ford in regards to purchasing a certified pre-owned Escape of a particular color with adaptive cruise I recently contacted Nolan O'Brien at Grapevine Ford in regards to purchasing a certified pre-owned Escape of a particular color with adaptive cruise control and collision avoidance equipment. Although new at his job and seemingly not familiar with these features, he agreed to search his inventory and find a car that would match my inquiry. After two visits it became apparent that he did not have an Escape (or Explorer), new or used with these features. My second visit occurred because he called me to test drive the "perfect" car which turned out to be an over priced pre-owned black (I asked for white) Explorer previously owned by a smoker without the safety features I specifically requested. Before we left Nolan wanted us to meet his supervisor Carl White. At that moment it became apparent that Grapevine Ford did not have the Escape or Explorer with the equipment package that had the safety features (lane assist, adaptive cruise control, cross traffic alert, collision avoidance/braking assist) that sets Ford apart from its competitors. Instead of telling me that they did not have the car I was looking to buy, Mr. White preceded to insult me by explaining that these features add to the cost of the car implying that I should consider a more affordable Ford without these features. This is where I left to visit another Ford dealership where I ultimately bought a new Explorer Limited with the 302A equipment package that include these safety features. Based on this \ disappointing experience, I would not recommend going to Grapevine Ford Lincoln for your car purchase. I felt not listened to and ultimately insulted. Mr.O.Brien appears to have initiative and aptitude to be a good salesman, but unfortunately he has a poor role model/mentor in Mr. White. More

Nice sales dept. No issues with the sales dept at all....financing dept will do there best to shove every possible thing to buy on your contract without even asking... No issues with the sales dept at all....financing dept will do there best to shove every possible thing to buy on your contract without even asking....along with providing false information about the MPP they provide. They will do their best to get you to use one of their banks, and ignore approval letters from your bank. The detail/service dept....broke the window valences and said they were already broke (had pictures to prove it was them, so they just took them all off to match) lost the custom valve stem cap and cover as well. After a 4 hour detail the truck was nice....unless you inspected it closely (nothing was cleaned under the truck or behind the rack in the back). More

This visit was a pleasant experience Process was painless and everyone was very friendly and courteous. I have had some not so good previous experiences at this service center but I had a Process was painless and everyone was very friendly and courteous. I have had some not so good previous experiences at this service center but I had a pleasant experience this time. More

Terrible experience and untrustworthy place to do business. Our experience was horrible at best. We came up on 10-21 and test drove a vehicle and filled out financing paperwork. We returned on 10-22 to purcha Our experience was horrible at best. We came up on 10-21 and test drove a vehicle and filled out financing paperwork. We returned on 10-22 to purchase the vehicle. The original salesperson that we had spoke to on the phone and for our test drive was off on the day we returned to attempt to purchase the car. We were lied to about the cost and where the car we wanted had to be picked up from. We were told they would have to go to Dallas to pick up the car and would cost close to 1000.00 to pick it up. In reality, they really went to Five Star Ford to pick it up. We were lied to regarding financing and not treated with respect. The Sales and financing staff members were very condescending and arrogant. We were passed to so many different people that the vehicle and components for our purchasing kept getting changed. We were told we were not approved by Ford Motor Credit, and could get a higher financing rate without all the rebates, yet had it in writing from another dealership that we were approved with all the rebates that a lower interest rate. The games this dealership played were insulting and very unnecessary. We left with my wife in tears and totally frustrated. We watched the sales team laugh at us through the glass windows in their see through office as we got into our car to leave. We eventually purchased a vehicle from another Ford dealership since they had already approved us through Ford Motor Credit with all the rebates in place that we qualified for that this dealership said we couldn't receive. Plus the other Ford dealership was very upfront, treated us with respect and had superior customer service. We will be sending our complaints to Ford Motor, Better Business Bureau and Grapevine Chamber of Commerce regarding our terrible experience with your dealership. In addition, you need to be aware on whether people really purchase a vehicle from your dealership before you send out thank you letters and surveys. More

Service with a smile and courtesy - I recently had my car serviced here. The gentleman that helped me was so polite and nice. He went out of his way to help me and make this process ea I recently had my car serviced here. The gentleman that helped me was so polite and nice. He went out of his way to help me and make this process easy. Kevin - thank you so much for your help. More

Cars are great, service sucks!! I don't do this much, but I have to say I'm pretty disappointed with the customer here. Have a simple question that I've been trying to get answered f I don't do this much, but I have to say I'm pretty disappointed with the customer here. Have a simple question that I've been trying to get answered for a few weeks now. I've left messages for services reps, no return call. Stopped by and spoke with Anthony Vasquez (ASM), said he didn't know the answer to my question and would call back, nothing. Left a message for the Service Manager, nothing. Way to lead by example guys!! We've been cool with the other issues, but it's just like c'mon man....you can't possibly screw everything up! More