Grapevine Ford

Great Service - Kevin Magee Kevin Magee did a great job of helping me determine what was wrong with my vehicle and getting it fixed. The process was very timely and my vehicle is Kevin Magee did a great job of helping me determine what was wrong with my vehicle and getting it fixed. The process was very timely and my vehicle is back in great condition. I would definitely recommend Kevin and Grapevine Ford for anyone's car service needs. Thanks Kevin and keep up the good work! More

Thank You Donna! Thank you, Donna Smith, in Ford Service for the friendly customer service, responsiveness, and quick turnaround on work being done. The cafe is great Thank you, Donna Smith, in Ford Service for the friendly customer service, responsiveness, and quick turnaround on work being done. The cafe is great for a snack, and I enjoy working on the wifi while my car is being serviced. More

Service at Grapevine Ford and Mr. Aaron McBride I keep going back for any and all of my truck services or repairs due to one person. Mr. Aaron McBride A true professional. Calls and keeps you i I keep going back for any and all of my truck services or repairs due to one person. Mr. Aaron McBride A true professional. Calls and keeps you informed of the status of your vehicle, when the work is completed, it is done correctly. A person every dealership needs to be successful. I am sure there are other very good personnel that works there however Mr. McBride goes the extra mile for customer service. Aaron, i want to thank you for all of your (and your service departments hard work. Most customers don't know ( some don't care to know ) how unforgiving a service profession can be. I for one can and do. Thank You again. More

Service Department My last two encounters with the Service department has been lack luster at best. My most recent experience was non non existent because they never re My last two encounters with the Service department has been lack luster at best. My most recent experience was non non existent because they never returned my phone call. I called on a Saturday but since they only had two service advisors working on probably the busiest day of the week I had to leave a voicemail. I waited a little and with no call back I called Five Star Ford. Five Star Ford picked up the phone and helped me. I took my car to Five Star and got great service. It has been a week since I left my voicemail with no call back. I am not sure why I expected a call back since my last time I went to the service department it took about 10 min for someone to help me and yes I had an appointment. I will not refer anyone here since they do not provide any kind of service. In the future I will do business with Five Star Ford. More

Sales AND Service are terrible After buying a brand new vehicle AND a $3500 extended warranty, I would not recommend this dealership to anyone. Buying the truck was horrible; it was After buying a brand new vehicle AND a $3500 extended warranty, I would not recommend this dealership to anyone. Buying the truck was horrible; it was first sold out from under me AFTER I had signed all the papers and completed the financing. I usually complain about having to wait all day in the dealership when buying a vehicle, but this took multiple days. They continued to make it a better deal, so I stuck with it - but would not ever do it again. Now that it has 12,000 miles on it and is in the shop for warranty issues, I cannot get a loaner car which was "promised" by the salesman and finance people any time I needed work done which is a big reason I bought the warranty. I have continued to be told lies and the result is always disappointing. Unfortunately, I have heard much better things about other dealerships, so I will take my business elsewhere next time and it likely will not be a Ford. I also have the Zaktek and they didn't touch the interior. Waste of money and time for a lousy car wash. More

Waste of Time I just picked up my vehicle from the service department at Grapevine Ford. It was there to have a Zaktek application. Absolutely nothing was done I just picked up my vehicle from the service department at Grapevine Ford. It was there to have a Zaktek application. Absolutely nothing was done to the vehicle. It was absolutely filthy on the exterior and obviously had not been touched AT ALL since I dropped it off the day earlier. The service department completely wasted my time and completely lost my confidence in Grapevine Ford. More

$29,000 not enough to spend, finance must lie to get more Back in October my Fiance and I decided to look into getting a Ford Pick up truck. Enter the dealership through the front, so a new car salesman greet Back in October my Fiance and I decided to look into getting a Ford Pick up truck. Enter the dealership through the front, so a new car salesman greets us and is very happy, but we tell him we need to talk to someone in used sales and he says "in the corner", points and walks away disgusted at us. We meet with Dustin, he was very nice and pleasant and was not pushy, let us know what we needed to know about our potential decisions and pros and cons but didn't try and force anything upon us, let us know all our options from all angles. If you go here I would see him. We made a couple trips, on the 2nd we figured out what we wanted and did trade in's and got approved and were able to take truck home, they would have final paperwork ready next morning. This is when it all went down hill. Ryan Jeter cared about the money and nothing else. We were taken to the back in a office far away from the open area, something respectable dealerships do not force you to do.We were told about extras and such and bought a few, we were offered the "Zagg tech" car protestant for $599 which we were told was 5 years of car washes and they would apply protestant to the paint, the dash and leather every 6 months. I turned to my Fiance and told her that leather treatments cost $150-200 and it would be well worth. She agreed it was, we told Ryan we would take it. Six months go by, we ask for protestant, only the exterior is done. Called sales to verify that they do interior, was told yes. Bring car back in, interior still not done, speak to service manager, told it does not include interior.We were busy that day so next visit we go to sales and ask to speak to Mr.. Jeter's boss about it, he told us it was included and he would take care of it. Pick up truck, not treated, told by service that its not included and sales just tells people it is. At this point I don't know what's true or not. But its not getting done and service will not do it. So even though we gave ford $29,000 for the truck, Ryan Jeter felt the need to lie and get $599 more out of us. Back to the buying. I made 4 trips after we signed paperwork because Ryan Jeter had no idea what he was doing and left messages but never returned calls to verify messages and was brining into things I didn't need to and not brining in what was needed. Whenever we came on a return trip he never saw us in person, always had to deal with middle men. Last message he left was to call him back because he needed more paperwork, called back for a week without a return call and finally found someone willing to find out what he needed, which was nothing. After he got our money Ryan Jeter found zero time for us and could not care less about keeping us happy. If I could go back in time I would never go here nor wish this disaster of a dealership upon anybody. More

WORST DEALERSHIP EVER A vehicle was sold to a friend over a MONTH ago, she has driven it 2 days, yes 2 days. There were problems from the beginning. The dealership promised A vehicle was sold to a friend over a MONTH ago, she has driven it 2 days, yes 2 days. There were problems from the beginning. The dealership promised to make things right. The car was worked on by a "master" mechanic, problem still not solved, so they sent it to Jeep twice for them to make repairs. The car was still not fixed. During this time there were promises that were Never kept, phone calls Not returned and the unreturned calls were from the so called Manager & Asst. Manager. The dealership said that since the car could not be repaired, they would give her the money back EXCLUDING the money they credited her for her trade in! Keep in mind that at this point she still does not have a vehicle & cannot proceed to purchase one until she receives her refund. (UNBELIEVEABLE) The check was promised & promised & promised. After all that, as if that wasn't enough, when they were contacted as to when the check would be ready-NO ONE EVER returned her many many many calls. SHE had to personally go to another department & haunt them until the "wrong" amount was written. After fighting with them for days, she finally-finally got her check back. If you enjoy nightmares this would be a great place to purchase or attempt to purchase a car. More

Horrible Customer Service Purchased a used car with this dealership and all promises to have what was wrong with the car were not fixed. Had to take the vehicle back multiple Purchased a used car with this dealership and all promises to have what was wrong with the car were not fixed. Had to take the vehicle back multiple times and nothing was resolved. This dealership does not do what is promised and they basically lie to make the sale and do nothing for you after purchase. **** DO NOT BUY A CAR FROM THIS DEALERSHIP **** More

Worst experience ever! Nothing but lies and empty promises!! The worst experience ever in buying a car!! Beware, especially women, on going to this dealership! They lie just Nothing but lies and empty promises!! The worst experience ever in buying a car!! Beware, especially women, on going to this dealership! They lie just to sell you a car! More