Grapevine Ford

Terrible service I made the mistake of taking my vehicle in for repair the week after the holidays. I had driven over there on a Friday to talk to a service advisor e I made the mistake of taking my vehicle in for repair the week after the holidays. I had driven over there on a Friday to talk to a service advisor explaining that a wheel alignment technician had discovered a problem with my axle and it was "throwing grease". I was given an appointment at eight on a Monday morning. Pulled in to the service area and was surrounded by people asking a bunch of questions. A bit much! Finally the service advisor that had helped me on Friday showed up and told me it would take a couple of days for repairs to my vehicle. Tuesday mid-day I called to check on the status of my car. Seven cars in front of mine. Maybe tomorrow. I had to call Wednesday, waited an hour with no response, called his bosses' line, left a voicemail and Travis reluctantly called me back with the news that there were now six cars ahead of mine. He then informed me that I had picked the worst week to bring my car in for service. Really? Why didn't you tell me that last Friday??? If there are that many cars ahead of mine and you need to order parts to repair it, I'm not going to see my car for a week. He said some people bring their cars in and just say you can keep it for ten days. I drive my car and I need my car and I'm not leaving it parked on your service lot for over a week, so I told him to have his courtesy driver come get me because I was taking it somewhere else. Five Star Ford managed to get my car in on Monday at ten, it was checked the next day, parts were ordered before noon and I drove off with it repaired at five o'clock. Total time without my car at Five Star Ford-day and a half. Enough said. More

Horrible Service, Rude Employees and Lies, Lies, Lies I had a free oil change from the bad service that I got when we originally bought our car from this dealership, and when I took it in to get the oil c I had a free oil change from the bad service that I got when we originally bought our car from this dealership, and when I took it in to get the oil changed, they messed up something and I ended up having an oil leak. After speaking with the service department and scheduling an appointment and having to take an entire day off work because they don't honor their appointments, I ended up having to get a rental car. When I went back to get my car, the ASSISTANT SERVICE MANAGER asked me where my rental car was, and said that they would take care of it for me, and boy did they. I got a call that afternoon that I had wrecked the rental truck and caused significant damage and was responsible. I saw the photos of the $1,100 damage that they "claim" that I caused and cannot see anything at all is wrong with the vehicle. There were no marks on the vehicle when I arrived at the dealership, but somehow, within 2 hours, it was "significantly damaged"? This is the worst dealership that I have EVER dealt with, and the staff there are rude, condescending, liars and completely unprofessional, and I hope that no one ever gets screwed over the way that we have. More

Threats, Lies, Constant Blunders, & Intimidation I can't accurately describe with words what the people at Ford/Lincoln Grapevine have put my family through. We received threatening text messages and I can't accurately describe with words what the people at Ford/Lincoln Grapevine have put my family through. We received threatening text messages and calls wanting to resell/take our already paid for car because they lost the paperwork (that we still have for evidence). The finance department submitted an inaccurate and incomplete loan request even after we told them we were going to get outside financing, because they admitted they made mistakes that could not be fixed. This is causing us to get hundreds of rejection letters from all the financial institutions they have in their system. Their blunders have SEVERELY damaged our credit. Darren Louis, "Sales Manager" was a big part of the problem since he dropped our finance request to begin with when he got his promotion around the same time. He didn't pass on our case to another person in finance and lost our paperwork. Angel Turner was a nightmare to work with. She was rude, condescending and made most of the threats as well as lies trying to cover Ford Grapevine's mistakes up. Tony Gonzalez, General Sales Manager, and Darren Louis threatened to take our already paid for car away and tried to intimidate us. Tony sold us a car that had a lot of mechanical issues, and he was afraid when I mentioned lemon laws. Tony also started trying to lie about the law to convince us not to lawyer up. We are considering legal action with the case and evidence we have built up against Ford Grapevine. Buyer beware! More

Second Chance I had a pretty tough experience several months ago with the service department. I decided to give another chance since is close and convenient to my I had a pretty tough experience several months ago with the service department. I decided to give another chance since is close and convenient to my work. Taylor Hargreave has been very helpful and taken care of the things I needed to get taken care of. He has done a good job. I recommend, if you go here to call and schedule your appointment and work to only deal with 1 person. Things seemed to have gone much smoother this time around. 4 stars because nobody is perfect, but would say give them a chance. More

Total joke of a dealership They took my money and ran. I bought a car about 2 months ago and have since been having problems. These guys will lie to you to sell a car and then r They took my money and ran. I bought a car about 2 months ago and have since been having problems. These guys will lie to you to sell a car and then rip you off! Tried calling multiple times and sent many emails to their "manager". Never got a response. They have the worst customer service. Every time I call, I have to be transferred to multiple people, and no one can help me with anything. Finally had to drive up there and yell at the idiot who sold me the car. After speaking to his manager, he agreed they would fix the car. Since then I've had to travel back and forth for them to fix my car. After the third time of them attempting to fix my car, I went up there and talked to one of the people who called himself a supervisor, Carl. This guy is the most disrespectful person I ever had the I inconvenience of meeting. He straight up lied to my face, and told me that they never agreed to fix my car. Then why did you keep my car for half a week after three times?! After showing him everything that was wrong with the car, he started walking away and said he couldn't do anything. Are you freaking kidding me?! I had to follow him and kept asking for his manger while he ignored me like a child. Save yourself the trouble. I wish I could get my money back and return this lemon of car they sold me. I'm about to take this to court! I've already reported them to the BBB. If you've had a bad experience with this joke of a business, I suggest you do the same. More