Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Grapevine Ford
Grapevine, TX
1,062 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,062 reviews
February 25, 2016
72 hour no hassle return. The sales team was very helpful and did a grate job! They honored their 72 hour no hassle return policy and I got the car I wanted after returning a v The sales team was very helpful and did a grate job! They honored their 72 hour no hassle return policy and I got the car I wanted after returning a vehicle. I would definitely do business again with them and would recommend them to the folks I know if they're ever in the market for a Ford. More
by PoolCuesAndGuns
Employees Worked With
Zach Ziba
February 24, 2016
the only Dealer you will ever need I had called to set up a buy and didn't want to take all day we got right to and the deal was done in just a few hours .I have had to take 7 to 8 hour I had called to set up a buy and didn't want to take all day we got right to and the deal was done in just a few hours .I have had to take 7 to 8 hours at other dealers and they were very knowledgeable about the truck and very friendly people. I drove over 400 mile to go there and would do it again in a heart beat . More
by mark79103
Employees Worked With
Audrey,Ryan
February 23, 2016
Jeremy Doolen, service adviser?? My wife took our 2008 Lincoln MKX into Grapevine Lincoln complaining about the transmission intermittent shuttering and hard shifts. We did an oil cha My wife took our 2008 Lincoln MKX into Grapevine Lincoln complaining about the transmission intermittent shuttering and hard shifts. We did an oil change ourselves the day before, and my son forgot to replace the oil cap. The service advisor, Jeremy Doolan, was told this, but ordered an total $69.00 oil change anyway. Also, he never even returnied my call, in which I explained that no oil change was necessary, and then all it needed was the cap put back on and a check of the oil level. Then, he ordered a $147.00 diagnostic on the engine (PCM), not the transmition (TCM). When I complained about the unnecessary oil change, and the wrong diagnostic, the $200 + bill was written off by the dealership. I was thankful for this and appreciated it, and was willing to give them another chance. I advised that I would pay for the proper diagnostic on the transmission. Jeremy Doolan stated our car would have to be left there for about a week and a half. Then he tried to make me feel bad with a smart alec comment regarding the technician who did the diagnostic on the PCM was not going to get paid. I will never take any of my vehicles back to this dealership. Also, I won't recommend Grapevine Lincoln Service Dept. to any of my friends. I have never met a more inept service advisor and smart xxx, than Mr. Doolan. The one bright spot in the whole ordeal was Mr Randy McConnell. But even as great as he was, it wasn't enough to make up for Jeremy Doolan, who was complaining as we walked out the door that he didn't go to lunch until late. Well guess what Mr. Doolan, I didn't get a lunch that day either. More
by 1adam12
Employees Worked With
Jeremy Doolan
February 23, 2016
Grapevine Ford-look no further Xavier Perez is what every car salesman should be! Great experience, great service,and great people, it just can't get any better than that. Xavier Perez is what every car salesman should be! Great experience, great service,and great people, it just can't get any better than that. More
by ArreolaR
Employees Worked With
XavierPerez
February 22, 2016
Aaron McBride Grapevine Ford should be proud to have a Service Manager like Aaron. He is an ambassador for your dealership. I really don't have a need to come by Grapevine Ford should be proud to have a Service Manager like Aaron. He is an ambassador for your dealership. I really don't have a need to come by very often; but when I do have my truck washed or the oil changed he always greets me and call me by my first name. When I get ready to purchase a new auto for me or my wife, I can assure you it will be from Grapevine Ford, because of Aaron. More
by Bill
Employees Worked With
Aaron McBride
February 22, 2016
Edward Freeman Awesome Salesman “Edward Freeman was my salesman and he was fabulous. He is professional, genuine, and really cares about his clients. Edward and GrapevineLincoln ha “Edward Freeman was my salesman and he was fabulous. He is professional, genuine, and really cares about his clients. Edward and GrapevineLincoln have my business for life and I will be sure to tell all about my awesome experience. A+++ overall!” More
by bryndavis75
Employees Worked With
Edward Freeman, Carl White
February 22, 2016
Our experience was fantastic! If you're looking for a Ford, go to this dealership and ask for Xavier Perez. He was awesome, and this was the best experience we've ever had when pu If you're looking for a Ford, go to this dealership and ask for Xavier Perez. He was awesome, and this was the best experience we've ever had when purchasing a car! No game playing, or back and forth like we got at other dealerships. We won't go anywhere else again! More
by a123
Employees Worked With
Xavier Perez
February 20, 2016
Outstanding service department Great service staff, great waiting area with outstanding coffee sandwich shop, like you would find as it's own street business, smoothies, specialty c Great service staff, great waiting area with outstanding coffee sandwich shop, like you would find as it's own street business, smoothies, specialty coffees, sandwiches and snacks. More
by Fordguy2006
Employees Worked With
Lauren
February 18, 2016
Professional service Did my purchase thru the Internet and upon arrival to the dealer, it was a quick in and out. Very professional and courteous staff! Thanks Pablo Did my purchase thru the Internet and upon arrival to the dealer, it was a quick in and out. Very professional and courteous staff! Thanks Pablo More
by Sant51sw
Employees Worked With
Brett
February 18, 2016
service call Their service department is the best in town. Robbie Butler is the greatest Service Advisor, he is the reason I use Grapevine Ford. I have visited ot Their service department is the best in town. Robbie Butler is the greatest Service Advisor, he is the reason I use Grapevine Ford. I have visited other dealerships, But Robbie Butler stands out as the best I have had to deal with in my 30 years driving Fords.. Thanks More
by welchrl1
Employees Worked With
Robbie Butler
