Grapevine Ford

Second Chance I had a pretty tough experience several months ago with the service department. I decided to give another chance since is close and convenient to my I had a pretty tough experience several months ago with the service department. I decided to give another chance since is close and convenient to my work. Taylor Hargreave has been very helpful and taken care of the things I needed to get taken care of. He has done a good job. I recommend, if you go here to call and schedule your appointment and work to only deal with 1 person. Things seemed to have gone much smoother this time around. 4 stars because nobody is perfect, but would say give them a chance. More

Total joke of a dealership They took my money and ran. I bought a car about 2 months ago and have since been having problems. These guys will lie to you to sell a car and then r They took my money and ran. I bought a car about 2 months ago and have since been having problems. These guys will lie to you to sell a car and then rip you off! Tried calling multiple times and sent many emails to their "manager". Never got a response. They have the worst customer service. Every time I call, I have to be transferred to multiple people, and no one can help me with anything. Finally had to drive up there and yell at the idiot who sold me the car. After speaking to his manager, he agreed they would fix the car. Since then I've had to travel back and forth for them to fix my car. After the third time of them attempting to fix my car, I went up there and talked to one of the people who called himself a supervisor, Carl. This guy is the most disrespectful person I ever had the I inconvenience of meeting. He straight up lied to my face, and told me that they never agreed to fix my car. Then why did you keep my car for half a week after three times?! After showing him everything that was wrong with the car, he started walking away and said he couldn't do anything. Are you freaking kidding me?! I had to follow him and kept asking for his manger while he ignored me like a child. Save yourself the trouble. I wish I could get my money back and return this lemon of car they sold me. I'm about to take this to court! I've already reported them to the BBB. If you've had a bad experience with this joke of a business, I suggest you do the same. More

Horrible Sales, just can't remember what options you'd need! One of the sales rep (Chris Weatherspoon) reached out promising he had one of the spec'd cars I was looking out for and requested me to come in to tak One of the sales rep (Chris Weatherspoon) reached out promising he had one of the spec'd cars I was looking out for and requested me to come in to take a look, promising a truecar exceptional price. Checked the inventory and called him again to confirm the availability when I didn't see it on their inventory, and he mentioned some PDI process wasn't put in to reflect on the website. Reached the showroom, just to get redirected to a different rep and a completely different spec'd car. Walked out, disgusted with the offered price for my trade-in, completely different spec'd car, and the complete incompetence of the rep to knowing the basic specs of the car he showed!! Couple of days later get a call on another completely different spec'd car. Another couple of days later the same, this time, along with the PDI bs !! Definitely check out this place for a good laugh, and if you wanna start a year earlier, for them to get your requirements right !! More

Preown Purchase Bought a 2012 Ford Focus for $9990.00 , the internet dealer want 11888.00 car hadn't been totally inspected, nor vehicle maintence. I had priced other Bought a 2012 Ford Focus for $9990.00 , the internet dealer want 11888.00 car hadn't been totally inspected, nor vehicle maintence. I had priced other cars at same value , with more gadgets and better exterior and interior. The internet sales mgr wanted to place me in Cadallic . I told the guy didn't want a Cadallic this car was for work commute and business for my wife . I walked out during our conversation , and went to Park Cities Ford the the head inter dealership called me and said he wanted my business, so he priced the car to my offer case done! The finance guy will try to sale you every package just take the standard package 6 mth 6000 miles More

TOTAL SCAM ARTIST! TOTAL SCAM ARTISTS! They lied and told us that we couldn't afford the car we wanted. They lied to us about our interest rate to bring up the cost of TOTAL SCAM ARTISTS! They lied and told us that we couldn't afford the car we wanted. They lied to us about our interest rate to bring up the cost of the car we got stuck with. They kept us there 6 hours while they goofed off in the glass office. (WE CAN SEE YOU JERKS!!!!) They lied to us about our "Great" Gap insurance package. And we bought the car on May 23rd, 2015. It is now July 1st! AND WE STILL HAVE NO CAR!!!!!!! They are unwilling to let us out of our contract and our first car payment is on July 7th...and did I mention WE HAVE NEVER GOTTEN THE CAR!!!!!! They said that they would only buy back the car, but we would lose $8,000 on the deal which includes our down payment for another car. More

Horrible Customer care after car purchase No dealership is perfect. But this is by far the worst experience yet. Grapevine Ford is super shady. I purchased a 2015 Jeep Wrangler recently, I've No dealership is perfect. But this is by far the worst experience yet. Grapevine Ford is super shady. I purchased a 2015 Jeep Wrangler recently, I've had nothing but issues from the start. They add an extended warranty to purchase price of every vehicle so watch out for that and don't trust service department either. They apparently can't even perform a pre-owned checkout or an oil change. My driver side wiper blade flew off on drive home (Houston) then a few days later check engine light came on. I took it to a reputable dealership to see why my light was on... The engine had no oil. After much arguing and going back and forth Grapevine finally agreed to pay for the replacement of my engine. Meanwhile I'm left with no vehicle and it's almost a month later and still I don't have a the jeep I purchased. Grapevine doesn't even call to update I have to call them and hope they call me back super disappointed in the business practices of Grapevine Ford. More

Disapointing Sales Department I recently contacted Nolan O'Brien at Grapevine Ford in regards to purchasing a certified pre-owned Escape of a particular color with adaptive cruise I recently contacted Nolan O'Brien at Grapevine Ford in regards to purchasing a certified pre-owned Escape of a particular color with adaptive cruise control and collision avoidance equipment. Although new at his job and seemingly not familiar with these features, he agreed to search his inventory and find a car that would match my inquiry. After two visits it became apparent that he did not have an Escape (or Explorer), new or used with these features. My second visit occurred because he called me to test drive the "perfect" car which turned out to be an over priced pre-owned black (I asked for white) Explorer previously owned by a smoker without the safety features I specifically requested. Before we left Nolan wanted us to meet his supervisor Carl White. At that moment it became apparent that Grapevine Ford did not have the Escape or Explorer with the equipment package that had the safety features (lane assist, adaptive cruise control, cross traffic alert, collision avoidance/braking assist) that sets Ford apart from its competitors. Instead of telling me that they did not have the car I was looking to buy, Mr. White preceded to insult me by explaining that these features add to the cost of the car implying that I should consider a more affordable Ford without these features. This is where I left to visit another Ford dealership where I ultimately bought a new Explorer Limited with the 302A equipment package that include these safety features. Based on this \ disappointing experience, I would not recommend going to Grapevine Ford Lincoln for your car purchase. I felt not listened to and ultimately insulted. Mr.O.Brien appears to have initiative and aptitude to be a good salesman, but unfortunately he has a poor role model/mentor in Mr. White. More