Grapevine Ford

OUT OF STATE BUYER! PLEASE READ THIS! Through AutoTrader, I found the exact car for which I had been looking. When I made my first contact to Grapevine Ford, I was connected with Debi H. S Through AutoTrader, I found the exact car for which I had been looking. When I made my first contact to Grapevine Ford, I was connected with Debi H. She was not pushy or belligerent, but very helpful in answering all the questions I had about the car. When I made my offer, she was patient to work back and forth with me and the sales manager. When my offer was accepted, she did a video walk-around to show my every detail possible about the car. She did not hide anything from me. It was a bit of risk for me (money and time) to fly from KY to TX to do this deal. When I arrived at DFW airport, the dealership sent over a shuttle to pick me up (thanks Richard!). When I arrived at the dealership, Debi had breakfast (egg McMuffins) waiting for me. After a test drive and some paperwork, I met with James Brown (no, not THAT James Brown) to complete the financial details. He was top notch as well. Though he was very professional, he was very personable and friendly. The financial aspect (including tax and license from my state) could not have been smoother. I even had a better payment than what I was originally quoted! GET THIS: I was picked up at the airport at 8:15am and was driving away from the dealership, with my new purchase, at 10:30am. In just two hours and fifteen minutes, an out-of-state buyer had purchased and liscenced a car in a different state! If I could give more than 5 stars, I would. Thanks Grapevine Ford! More

Great service They ,are really nice from the first time I went to them, and now when I come to get service they know my name. That's why I keep coming back. Also th They ,are really nice from the first time I went to them, and now when I come to get service they know my name. That's why I keep coming back. Also they do great work. More

Returning lease and fleet manager/used car manager is a liar Tried returning a car, which I was prepared to refinance and buy, but the fleet manager lied to me give times in a row when asked simple questions. I Tried returning a car, which I was prepared to refinance and buy, but the fleet manager lied to me give times in a row when asked simple questions. I loved my prior five purchases there and gave recommended them to fifteen friends who have purchased from them. I am really disappointed. Please beware if you have to deal with him, because he will lie to you and make up additional costs and not be able to clearly explain why and where these made up charges are coming from. I will not return there to buy or for service and I will tell anyone who has ears of my experience. More

Great Dealership Purchased a CPO 2014 Ford Escape from Nolan Ryan O'Brien. Great buying experience! I would recommend this dealership for sales and service. Also the M Purchased a CPO 2014 Ford Escape from Nolan Ryan O'Brien. Great buying experience! I would recommend this dealership for sales and service. Also the Mustang Café makes a great sandwich! More

Great Excellent experience dealing with Grapevine Ford. I have dealt with both their service department and their new car sales department and found both t Excellent experience dealing with Grapevine Ford. I have dealt with both their service department and their new car sales department and found both to be very friendly, helpful and knowledgeable. They are very concerned about customer satisfaction. Thank you Grapevine Ford for a great experience and a great Explorer!! More

Outstanding Customer Care/Service Unfortunately for me I did not purchase my King Ranch from Grapevine Ford. However, they have gone above and beyond to take care of me. The dealer I Unfortunately for me I did not purchase my King Ranch from Grapevine Ford. However, they have gone above and beyond to take care of me. The dealer I purchased the truck from was finished with me when they made the sale. Tom Dickson and John Goddard both have just been wonderful to deal with and have treated me as if I was their top client. Going forward there is only one Ford Dealership in the Dallas Metroplex and that is Grapevine Ford Lincoln! More

Sales Person Unprofessional The salesperson Alexander Popp was unprofessional. He was pissed he didn't make any money off the sale. When I told the salesperson that I was approve The salesperson Alexander Popp was unprofessional. He was pissed he didn't make any money off the sale. When I told the salesperson that I was approved by my credit union for 2.99% he said we can give you the same rate and they make commission by financing thru the bank if he can get the sales price lowered. I said 'Ok'. The salesperson comes back with a 5.99% and showed me my credit rating. I stated 'Why would I finance for 5.99% when I've been approved for 2.99%. The salesperson Alexander Popp stated 'your credit is not good and it’s no way you could have gotten a 2.99%'. I don't give a xxxx if my credit is a 200 I'm not going to drive across town to buy a car with bad credit. If I'm approved for a 2.99% that is all you need to know. If it wasn't for the fact I liked that car you wouldn’t have never gotten my business. Not to mention the sorry salesperson didn't walk me thru the features of the car and there was NO car manual in the glove compartment. Thank you for your unprofessional service. More

Great Dealership Thank you for your help on my New Ford. I visted your Dealership because you has the best deals and more Vehilces in the metroplex. Thank you for your help on my New Ford. I visted your Dealership because you has the best deals and more Vehilces in the metroplex. More

2016 MKX We had a wonderful experience at Grapevine Ford Lincoln. Our salesperson, Audrey Roundtree was very knowledgeable with all the features on the car. We had a wonderful experience at Grapevine Ford Lincoln. Our salesperson, Audrey Roundtree was very knowledgeable with all the features on the car. She along with her associates were very friendly and attentive. It was a very good experience and I highly recommend this dealership. More

Grapevine Ford is the Best Grapevine Ford is awesome. The customer service, sales and just overall great place. Grapevine Ford beat all the other dealers price and gave me more Grapevine Ford is awesome. The customer service, sales and just overall great place. Grapevine Ford beat all the other dealers price and gave me more for my 2016 Mercedes CLA 250. The pricing of vehicles and discounts is incredible and their selection is vast. If you go there ask for Cameron Goldsmith. He is amazing. Purchased new 2016 F150 without any regret or problems. More