Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Grapevine Ford
Grapevine, TX
1,044 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,044 reviews
April 12, 2016
Happy with the service department Great service department always able to get right in on the day I call for routine oil change and recommended maintenance. My service advisor Bob Lein Great service department always able to get right in on the day I call for routine oil change and recommended maintenance. My service advisor Bob Leininger went above and beyond to answers questions for me. I also like that they send me an email reminders when I need to come in. More
by mfnichols50
Employees Worked With
Bob Leininger
April 07, 2016
The customer service Salesman Bob Dean was very informative he new the equipment backwards and toward. He explained the advantage of leasing to us. Excellent service on hi Salesman Bob Dean was very informative he new the equipment backwards and toward. He explained the advantage of leasing to us. Excellent service on his part. We are looking forward to our continued association with Grapevine Lincoln. More
by wsdeaton
Employees Worked With
Bob Dean, Carl White and Angel Turner, excellent service
March 31, 2016
Great Experience I recently moved to Dallas and have always trusted my dealership to take car of my automotive needs. I am glad I found Grapevine Ford. It was quick I recently moved to Dallas and have always trusted my dealership to take car of my automotive needs. I am glad I found Grapevine Ford. It was quick and easy to make an appointment. Justin Flowers was friendly and attentive. My car was taken in immediately and repaired quickly. The facility was clean and comfortable. A great experience. I will be back for scheduled and unscheduled service needs. thank you for the great service. More
by Mark323
Employees Worked With
Justin Flowers
March 22, 2016
Extremely happy Love love love my 2016 F150. Made a deal in about an hour. Easy Extremely satisfied Richard Ford- great guy- fun, honest, easygoing, pleasant Love love love my 2016 F150. Made a deal in about an hour. Easy Extremely satisfied Richard Ford- great guy- fun, honest, easygoing, pleasant Brian D Mayo- finance-- honest, up front, would hang out with him Cameron- you can tell he has an honest concern for our satisfaction Justin- service- I'm gonna enjoy coming back with him around (happy 21st bday) More
by Thedigi7
Employees Worked With
See above
March 18, 2016
Best Service Writer in the world John Goddard John Goddard is the reason I continue to buy Ford's. He's curtious, knowledgeable, and honest. He's always taken great care of me and my Mustangs. I a John Goddard is the reason I continue to buy Ford's. He's curtious, knowledgeable, and honest. He's always taken great care of me and my Mustangs. I absolutely recommend going to see John if you need work done to your car. As long as John is at Grapevine Ford I will be a happy customer. More
by jbowman1
Employees Worked With
John Goddard
March 15, 2016
Fantastic Great Experience, Edward Freeman was absolutely the best to work with. Just no comparison to car salesmen I have worked with in the past. Edward went Great Experience, Edward Freeman was absolutely the best to work with. Just no comparison to car salesmen I have worked with in the past. Edward went beyond expectations and then some. More
by so happy
Employees Worked With
Edward Freeman
March 14, 2016
Exceelent Repair Service Randy McConnell did an outstanding job. Very professional, accommodating and courteous. If I ever return to Grapevine Lincoln for service, I want Rand Randy McConnell did an outstanding job. Very professional, accommodating and courteous. If I ever return to Grapevine Lincoln for service, I want Randy to be my service advisor. Sincerely, Forrester Lowrie More
by Zorro
Employees Worked With
Randy McConnell
March 10, 2016
Bought a 2012 Ford Edge Unlimited with everything on it. This car is a lemon. In my first year owning it as a used car. The sunroof stopped working after the second use. The cruise control stopped working This car is a lemon. In my first year owning it as a used car. The sunroof stopped working after the second use. The cruise control stopped working, the collision warning stopped working, and when trying to pass cars on the highway, the thud under the car occurs and the car has no power like it runs out of steam. This car is a lemon. Don't buy one and don't buy one from them. They are not going to do anything. Their solution is bring it in for repairs that I have to pay for or they will buy it back from me for $5,000 less than I owe on it. Buyer beward. Buy foreign not a Ford. Ford is not reliable. Their service department sucks to. They want you to drop your car off for a week to look at it and tell you what is wrong with it. NO THANKS! More
by Unhappy Customer of Grapevine Ford
Employees Worked With
Used car salesperson, the customer care manager, service, and car purchaser,
March 10, 2016
Awesome!!! I have never been too a dealership where when you walk in the front door you are made to feel truly welcome by everyone you come in contact with now t I have never been too a dealership where when you walk in the front door you are made to feel truly welcome by everyone you come in contact with now that is what I call excellent customer services. I would like to say that Mr. Edward Freeman was a breath of fresh air to deal with, my dealing with car salesman has not been great! Mr. Freeman had excellent knowledge regarding the car and that was a definite plus for me. I spoke with Mr. Freeman over the phone and I knew he was a sincere man and someone that I could trust and when I met him on Saturday I saw Gods light shining through him and I knew I would leave with a car, see I really was just still in the looking stage. I would like to close this by saying you guys rock at Grapevine Ford Lincoln. Finance guy James Brown was also great, never a bored moment. Randy was also so polite reassured my faith in services department. Hold on too that great group of peoples you have. Benita & Hollies More
by Classic Car
Employees Worked With
Edward Freeman, James Brown, Randy McConnell
March 09, 2016
Best experience I would really like to give a big thank you to Jay Stroud. He helped me out with a very stressful time in my life and made my car buying experience as I would really like to give a big thank you to Jay Stroud. He helped me out with a very stressful time in my life and made my car buying experience as pleasant and exciting as possible. He worked to no end to make sure I got what I was looking for and more. I can't thank him enough for his hard work and dedication making sure I was taken care of the best way possible and with no worries. Also to the financing department for all their help in making the deal happen and making me feel like ford wanted my business and not the other way around. This is my second car with Grapevine Ford and I know I will be a customer for life and hope to bring friends and family to Grapevine Ford cause I know they will be taken care of the best way possible. Thanks again Jay. More
by Reggie82
Employees Worked With
Jay Stroud
