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Grapevine Ford
Grapevine, TX
1,028 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,028 reviews
March 14, 2016
Exceelent Repair Service Randy McConnell did an outstanding job. Very professional, accommodating and courteous. If I ever return to Grapevine Lincoln for service, I want Rand Randy McConnell did an outstanding job. Very professional, accommodating and courteous. If I ever return to Grapevine Lincoln for service, I want Randy to be my service advisor. Sincerely, Forrester Lowrie More
by Zorro
Employees Worked With
Randy McConnell
March 10, 2016
Awesome!!! I have never been too a dealership where when you walk in the front door you are made to feel truly welcome by everyone you come in contact with now t I have never been too a dealership where when you walk in the front door you are made to feel truly welcome by everyone you come in contact with now that is what I call excellent customer services. I would like to say that Mr. Edward Freeman was a breath of fresh air to deal with, my dealing with car salesman has not been great! Mr. Freeman had excellent knowledge regarding the car and that was a definite plus for me. I spoke with Mr. Freeman over the phone and I knew he was a sincere man and someone that I could trust and when I met him on Saturday I saw Gods light shining through him and I knew I would leave with a car, see I really was just still in the looking stage. I would like to close this by saying you guys rock at Grapevine Ford Lincoln. Finance guy James Brown was also great, never a bored moment. Randy was also so polite reassured my faith in services department. Hold on too that great group of peoples you have. Benita & Hollies More
by Classic Car
Employees Worked With
Edward Freeman, James Brown, Randy McConnell
March 10, 2016
Bought a 2012 Ford Edge Unlimited with everything on it. This car is a lemon. In my first year owning it as a used car. The sunroof stopped working after the second use. The cruise control stopped working This car is a lemon. In my first year owning it as a used car. The sunroof stopped working after the second use. The cruise control stopped working, the collision warning stopped working, and when trying to pass cars on the highway, the thud under the car occurs and the car has no power like it runs out of steam. This car is a lemon. Don't buy one and don't buy one from them. They are not going to do anything. Their solution is bring it in for repairs that I have to pay for or they will buy it back from me for $5,000 less than I owe on it. Buyer beward. Buy foreign not a Ford. Ford is not reliable. Their service department sucks to. They want you to drop your car off for a week to look at it and tell you what is wrong with it. NO THANKS! More
by Unhappy Customer of Grapevine Ford
Employees Worked With
Used car salesperson, the customer care manager, service, and car purchaser,
March 09, 2016
Best experience I would really like to give a big thank you to Jay Stroud. He helped me out with a very stressful time in my life and made my car buying experience as I would really like to give a big thank you to Jay Stroud. He helped me out with a very stressful time in my life and made my car buying experience as pleasant and exciting as possible. He worked to no end to make sure I got what I was looking for and more. I can't thank him enough for his hard work and dedication making sure I was taken care of the best way possible and with no worries. Also to the financing department for all their help in making the deal happen and making me feel like ford wanted my business and not the other way around. This is my second car with Grapevine Ford and I know I will be a customer for life and hope to bring friends and family to Grapevine Ford cause I know they will be taken care of the best way possible. Thanks again Jay. More
by Reggie82
Employees Worked With
Jay Stroud
March 01, 2016
These guys lie to you to sell a car and then rip you off! Recently, I had a very bad experience with this dealer. I went to that dealer to buy a used car. We agreed on certain price of the car after so much t Recently, I had a very bad experience with this dealer. I went to that dealer to buy a used car. We agreed on certain price of the car after so much time spent on negotiation. He created a used vehicle order form with mentioning all the amounts. We both signed on that and I told him I will come tomorrow with payment and pick up the car. When I went to next day, he told me that he sold the car to other party. I recommend not doing business with this dealer. These guys will lie to you to sell a car and then rip you off! More
by bobbyroberts2234
Employees Worked With
Shaun
February 29, 2016
Very pushy, got irate when wanted to think about it Very pushy, not personable. The vehicle we looked at did not turn out to have all the features we were looking for, showed us another one that we lik Very pushy, not personable. The vehicle we looked at did not turn out to have all the features we were looking for, showed us another one that we liked, but wanted to think about since we were not planning to spend that much. Starting getting very irate and told us that he was in the business of selling cars and most people buy something other than they come in to look for, took a long time to get my car keys back so we could leave. Very immature! I have seen similar reviews for this dealership, I don't know if this is how they train the new sales people. We have never had an experience like this and will not be back, there are too many dealerships that have mature, competent, experienced sales people around. More
by Carlyle
Employees Worked With
Alexander Popp
February 25, 2016
72 hour no hassle return. The sales team was very helpful and did a grate job! They honored their 72 hour no hassle return policy and I got the car I wanted after returning a v The sales team was very helpful and did a grate job! They honored their 72 hour no hassle return policy and I got the car I wanted after returning a vehicle. I would definitely do business again with them and would recommend them to the folks I know if they're ever in the market for a Ford. More
by PoolCuesAndGuns
Employees Worked With
Zach Ziba
February 24, 2016
the only Dealer you will ever need I had called to set up a buy and didn't want to take all day we got right to and the deal was done in just a few hours .I have had to take 7 to 8 hour I had called to set up a buy and didn't want to take all day we got right to and the deal was done in just a few hours .I have had to take 7 to 8 hours at other dealers and they were very knowledgeable about the truck and very friendly people. I drove over 400 mile to go there and would do it again in a heart beat . More
by mark79103
Employees Worked With
Audrey,Ryan
February 23, 2016
Grapevine Ford-look no further Xavier Perez is what every car salesman should be! Great experience, great service,and great people, it just can't get any better than that. Xavier Perez is what every car salesman should be! Great experience, great service,and great people, it just can't get any better than that. More
by ArreolaR
Employees Worked With
XavierPerez
February 23, 2016
Jeremy Doolen, service adviser?? My wife took our 2008 Lincoln MKX into Grapevine Lincoln complaining about the transmission intermittent shuttering and hard shifts. We did an oil cha My wife took our 2008 Lincoln MKX into Grapevine Lincoln complaining about the transmission intermittent shuttering and hard shifts. We did an oil change ourselves the day before, and my son forgot to replace the oil cap. The service advisor, Jeremy Doolan, was told this, but ordered an total $69.00 oil change anyway. Also, he never even returnied my call, in which I explained that no oil change was necessary, and then all it needed was the cap put back on and a check of the oil level. Then, he ordered a $147.00 diagnostic on the engine (PCM), not the transmition (TCM). When I complained about the unnecessary oil change, and the wrong diagnostic, the $200 + bill was written off by the dealership. I was thankful for this and appreciated it, and was willing to give them another chance. I advised that I would pay for the proper diagnostic on the transmission. Jeremy Doolan stated our car would have to be left there for about a week and a half. Then he tried to make me feel bad with a smart alec comment regarding the technician who did the diagnostic on the PCM was not going to get paid. I will never take any of my vehicles back to this dealership. Also, I won't recommend Grapevine Lincoln Service Dept. to any of my friends. I have never met a more inept service advisor and smart xxx, than Mr. Doolan. The one bright spot in the whole ordeal was Mr Randy McConnell. But even as great as he was, it wasn't enough to make up for Jeremy Doolan, who was complaining as we walked out the door that he didn't go to lunch until late. Well guess what Mr. Doolan, I didn't get a lunch that day either. More
by 1adam12
Employees Worked With
Jeremy Doolan
