Grapevine Ford

Salesman didn't listen and pushed cars I had no interest in. When we got to the dealer ship the first person who greeted us told us he only dealt with used cars and could not help since I wanted a new car. When When we got to the dealer ship the first person who greeted us told us he only dealt with used cars and could not help since I wanted a new car. When asked if he could get a new car salesman we were told to ask at the reception desk. We asked the receptionist for a new car sales person and she looked at us funny and said she would call one. We started looking at the cars on the sales room floor while waiting. 15 minutes passed without anyone coming to help us or talk to us. We were about to leave when the Salesman named Sauce asked if we were being helped and proceeded to help us. I told him the cars i was interested in he told us he had some options to show us an went to get the car. What he brought was a Used Lincoln land boat when I clearly stated I wanted a New SUV. After test driving this and expressing a lack of interest in the car he relented and showed me a different SUV then I had asked to see original. Why this was closer to what I wanted it was not the right fit. So he proceeded to push the Lincoln Land boat very hard. At this point we made the decision to leave the dealership as a high pressure sales push to a car is not how I prefer to buy a car. The entire way back to our car he kelp pushing the Lincoln and telling me what an amazing deal he could make me on it. After this experience I choose to go to 5 Star Ford in NRH to look at and buy the car I had wanted that Sauce refused to show me. I would only shop here if you want to be pressured into something you don't want More

Amazing experience As a first time buyer I was amazed how the staffed work hard for me to get my first car. The experience was not overwhelming or scary as I believed it As a first time buyer I was amazed how the staffed work hard for me to get my first car. The experience was not overwhelming or scary as I believed it would be. It was smooth and exciting and I am very grateful for the wonderful staff that helped me out. More

Love Grapevine Ford!! They were fair, efficient, and worked hard to make sure I got the best deal possible. I highly recommend working with Todd Massey if interested in bu They were fair, efficient, and worked hard to make sure I got the best deal possible. I highly recommend working with Todd Massey if interested in buying a new Ford, or Aaron McBride if your Ford is needing service. More

Excellent experience with Darren Hayden at Grapevine Ford Darren pays extraordinary attention to detail and addresses all of my concerns for my vehicle repair or upgrade. His communication skills are incompar Darren pays extraordinary attention to detail and addresses all of my concerns for my vehicle repair or upgrade. His communication skills are incomparable and always makes sure that I am completely satisfied when I leave. More

Happy with the service department Great service department always able to get right in on the day I call for routine oil change and recommended maintenance. My service advisor Bob Lein Great service department always able to get right in on the day I call for routine oil change and recommended maintenance. My service advisor Bob Leininger went above and beyond to answers questions for me. I also like that they send me an email reminders when I need to come in. More

The customer service Salesman Bob Dean was very informative he new the equipment backwards and toward. He explained the advantage of leasing to us. Excellent service on hi Salesman Bob Dean was very informative he new the equipment backwards and toward. He explained the advantage of leasing to us. Excellent service on his part. We are looking forward to our continued association with Grapevine Lincoln. More

Great Experience I recently moved to Dallas and have always trusted my dealership to take car of my automotive needs. I am glad I found Grapevine Ford. It was quick I recently moved to Dallas and have always trusted my dealership to take car of my automotive needs. I am glad I found Grapevine Ford. It was quick and easy to make an appointment. Justin Flowers was friendly and attentive. My car was taken in immediately and repaired quickly. The facility was clean and comfortable. A great experience. I will be back for scheduled and unscheduled service needs. thank you for the great service. More

Extremely happy Love love love my 2016 F150. Made a deal in about an hour. Easy Extremely satisfied Richard Ford- great guy- fun, honest, easygoing, pleasant Love love love my 2016 F150. Made a deal in about an hour. Easy Extremely satisfied Richard Ford- great guy- fun, honest, easygoing, pleasant Brian D Mayo- finance-- honest, up front, would hang out with him Cameron- you can tell he has an honest concern for our satisfaction Justin- service- I'm gonna enjoy coming back with him around (happy 21st bday) More

Best Service Writer in the world John Goddard John Goddard is the reason I continue to buy Ford's. He's curtious, knowledgeable, and honest. He's always taken great care of me and my Mustangs. I a John Goddard is the reason I continue to buy Ford's. He's curtious, knowledgeable, and honest. He's always taken great care of me and my Mustangs. I absolutely recommend going to see John if you need work done to your car. As long as John is at Grapevine Ford I will be a happy customer. More

Fantastic Great Experience, Edward Freeman was absolutely the best to work with. Just no comparison to car salesmen I have worked with in the past. Edward went Great Experience, Edward Freeman was absolutely the best to work with. Just no comparison to car salesmen I have worked with in the past. Edward went beyond expectations and then some. More