Grapevine Ford

Fast and Friendly Alfredo Zacarias was my Advisor. . My wait there for service was very short !!! I was greeted immediately , & Alfredo was professional & courteous !!! Alfredo Zacarias was my Advisor. . My wait there for service was very short !!! I was greeted immediately , & Alfredo was professional & courteous !!! I am very pleased with my experience & will continue to use this Ford Dealership for service!! More

Good Experience My last experience this past week was so much better than my last! I am thankful for good service advisors like Alfredo Zacharias! Hope to get him nex My last experience this past week was so much better than my last! I am thankful for good service advisors like Alfredo Zacharias! Hope to get him next time I go in! More

Black Label experience Great people and great selection. We purchased a Black Label MKC and it's beautiful for my wife and hauls xxx for me, We got the AWD 2.3 litre and the Great people and great selection. We purchased a Black Label MKC and it's beautiful for my wife and hauls xxx for me, We got the AWD 2.3 litre and the performance is major cool!!! More

Great experience. I have purchased 5 cars over the past 6 years from Grapevine Ford and Reid Harmon. I have used the Internet pricing and the pricing is honest. I Love I have purchased 5 cars over the past 6 years from Grapevine Ford and Reid Harmon. I have used the Internet pricing and the pricing is honest. I Love my new Fusion Hybrid. I'm getting much better than the EPA mileage. More

OUT OF STATE BUYER! PLEASE READ THIS! Through AutoTrader, I found the exact car for which I had been looking. When I made my first contact to Grapevine Ford, I was connected with Debi H. S Through AutoTrader, I found the exact car for which I had been looking. When I made my first contact to Grapevine Ford, I was connected with Debi H. She was not pushy or belligerent, but very helpful in answering all the questions I had about the car. When I made my offer, she was patient to work back and forth with me and the sales manager. When my offer was accepted, she did a video walk-around to show my every detail possible about the car. She did not hide anything from me. It was a bit of risk for me (money and time) to fly from KY to TX to do this deal. When I arrived at DFW airport, the dealership sent over a shuttle to pick me up (thanks Richard!). When I arrived at the dealership, Debi had breakfast (egg McMuffins) waiting for me. After a test drive and some paperwork, I met with James Brown (no, not THAT James Brown) to complete the financial details. He was top notch as well. Though he was very professional, he was very personable and friendly. The financial aspect (including tax and license from my state) could not have been smoother. I even had a better payment than what I was originally quoted! GET THIS: I was picked up at the airport at 8:15am and was driving away from the dealership, with my new purchase, at 10:30am. In just two hours and fifteen minutes, an out-of-state buyer had purchased and liscenced a car in a different state! If I could give more than 5 stars, I would. Thanks Grapevine Ford! More

Great service They ,are really nice from the first time I went to them, and now when I come to get service they know my name. That's why I keep coming back. Also th They ,are really nice from the first time I went to them, and now when I come to get service they know my name. That's why I keep coming back. Also they do great work. More

Returning lease and fleet manager/used car manager is a liar Tried returning a car, which I was prepared to refinance and buy, but the fleet manager lied to me give times in a row when asked simple questions. I Tried returning a car, which I was prepared to refinance and buy, but the fleet manager lied to me give times in a row when asked simple questions. I loved my prior five purchases there and gave recommended them to fifteen friends who have purchased from them. I am really disappointed. Please beware if you have to deal with him, because he will lie to you and make up additional costs and not be able to clearly explain why and where these made up charges are coming from. I will not return there to buy or for service and I will tell anyone who has ears of my experience. More

Great Dealership Purchased a CPO 2014 Ford Escape from Nolan Ryan O'Brien. Great buying experience! I would recommend this dealership for sales and service. Also the M Purchased a CPO 2014 Ford Escape from Nolan Ryan O'Brien. Great buying experience! I would recommend this dealership for sales and service. Also the Mustang Café makes a great sandwich! More

Great Excellent experience dealing with Grapevine Ford. I have dealt with both their service department and their new car sales department and found both t Excellent experience dealing with Grapevine Ford. I have dealt with both their service department and their new car sales department and found both to be very friendly, helpful and knowledgeable. They are very concerned about customer satisfaction. Thank you Grapevine Ford for a great experience and a great Explorer!! More