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Grapevine Ford
Grapevine, TX
1,028 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,028 reviews
September 02, 2016
Excellent Grapevine Ford was a great experience.Great customer service, friendly staff. The staff found the truck we were looking for. Finance was easy No pre Grapevine Ford was a great experience.Great customer service, friendly staff. The staff found the truck we were looking for. Finance was easy No pressure. Definately would recommend to family and friends. More
by LL24
Employees Worked With
Tracey, James, Ryan
August 28, 2016
Great experience Dustin Springer was an awesome salesman. Ask for him. Great experience. Great service. Got the exact vehicle we wanted for the right price. Finance de Dustin Springer was an awesome salesman. Ask for him. Great experience. Great service. Got the exact vehicle we wanted for the right price. Finance dept was also painless, no unnecessary add on to bottom line. More
by Trailer12
Employees Worked With
Dustin Springer
August 26, 2016
Amazing experience! I've never received such a great service nor have I been treated to kindly at a dealership before! Really fantastic staff. Michael and James do such I've never received such a great service nor have I been treated to kindly at a dealership before! Really fantastic staff. Michael and James do such a fantastic job getting us everything we wanted and more for less than we expected. Both were so kind and trustworthy and I'm still just shocked that we received that kind of service at a car dealership! Truly exceptional! Will definitely be back!!! More
by Melissa
Employees Worked With
Michael Massey and James Brown
August 17, 2016
5 Star Grapevine Ford is the real FIVE STAR in rating. They don't use that name, they just give that service! We found the sales rep was easy to deal with a Grapevine Ford is the real FIVE STAR in rating. They don't use that name, they just give that service! We found the sales rep was easy to deal with and we would go back again. More
by goodbeard17
Employees Worked With
Brett Robinson ,Glenn McCain
August 14, 2016
Excellent Buying experience I was very impressed and purchased an Edge after Colton Gilipsie spent two hours showing us the SUB and letting my wife get in and out of the Eclipse I was very impressed and purchased an Edge after Colton Gilipsie spent two hours showing us the SUB and letting my wife get in and out of the Eclipse and Edge to see that she could get in and out s once she is handicapped. He then spent time answering our questions. After our poor experience with a Chevrolet dealer who we had purchased our previous car. After thinking about over the weekend we purchased and h a d excellent help, explanations, walk around dealership, service, a test ride, Great, two weeks later we went in and had Blame Castorena explain a nd walk me through further details on Sync3 to m a key great use. I highly recommend the people at Grapevine Ford. More
by dhansen012
Employees Worked With
COLTON GILIPISE AND BLANE CASTORENA
August 09, 2016
Fast and Friendly Alfredo Zacarias was my Advisor. . My wait there for service was very short !!! I was greeted immediately , & Alfredo was professional & courteous !!! Alfredo Zacarias was my Advisor. . My wait there for service was very short !!! I was greeted immediately , & Alfredo was professional & courteous !!! I am very pleased with my experience & will continue to use this Ford Dealership for service!! More
by Ford F-150 rocks
Employees Worked With
Alfredo Zacarias
August 09, 2016
Good Experience My last experience this past week was so much better than my last! I am thankful for good service advisors like Alfredo Zacharias! Hope to get him nex My last experience this past week was so much better than my last! I am thankful for good service advisors like Alfredo Zacharias! Hope to get him next time I go in! More
by Lisa Gale
Employees Worked With
Alfredo Zacharias
August 07, 2016
Black Label experience Great people and great selection. We purchased a Black Label MKC and it's beautiful for my wife and hauls xxx for me, We got the AWD 2.3 litre and the Great people and great selection. We purchased a Black Label MKC and it's beautiful for my wife and hauls xxx for me, We got the AWD 2.3 litre and the performance is major cool!!! More
by Ron & Jan
Employees Worked With
Carson
August 06, 2016
Great experience. I have purchased 5 cars over the past 6 years from Grapevine Ford and Reid Harmon. I have used the Internet pricing and the pricing is honest. I Love I have purchased 5 cars over the past 6 years from Grapevine Ford and Reid Harmon. I have used the Internet pricing and the pricing is honest. I Love my new Fusion Hybrid. I'm getting much better than the EPA mileage. More
by MartyH
Employees Worked With
Reid Harmon
August 03, 2016
OUT OF STATE BUYER! PLEASE READ THIS! Through AutoTrader, I found the exact car for which I had been looking. When I made my first contact to Grapevine Ford, I was connected with Debi H. S Through AutoTrader, I found the exact car for which I had been looking. When I made my first contact to Grapevine Ford, I was connected with Debi H. She was not pushy or belligerent, but very helpful in answering all the questions I had about the car. When I made my offer, she was patient to work back and forth with me and the sales manager. When my offer was accepted, she did a video walk-around to show my every detail possible about the car. She did not hide anything from me. It was a bit of risk for me (money and time) to fly from KY to TX to do this deal. When I arrived at DFW airport, the dealership sent over a shuttle to pick me up (thanks Richard!). When I arrived at the dealership, Debi had breakfast (egg McMuffins) waiting for me. After a test drive and some paperwork, I met with James Brown (no, not THAT James Brown) to complete the financial details. He was top notch as well. Though he was very professional, he was very personable and friendly. The financial aspect (including tax and license from my state) could not have been smoother. I even had a better payment than what I was originally quoted! GET THIS: I was picked up at the airport at 8:15am and was driving away from the dealership, with my new purchase, at 10:30am. In just two hours and fifteen minutes, an out-of-state buyer had purchased and liscenced a car in a different state! If I could give more than 5 stars, I would. Thanks Grapevine Ford! More
by HOWDY
Employees Worked With
Debi H, James Brown
