Grapevine Ford

Fanastic service at Grapevine Ford ! THANK YOU to Shawn Baker ( for great service and help in my NEw Escape) ! To Colton Gillispie (for my sister' New Explorer and getting me start at Gra THANK YOU to Shawn Baker ( for great service and help in my NEw Escape) ! To Colton Gillispie (for my sister' New Explorer and getting me start at Grapevine Ford service). To Tunde Ogundele ( for the best finance deal of my new Escape). To all the other managers and employees of Grapevine Ford dealership for your respectful and friendly help during my time with you. More

Everyone I came in contact with was great. Loved my experience. Everyone was courteous, knowledgeable, and went out of their way to get me a great deal. It was so good that I took my sister to Loved my experience. Everyone was courteous, knowledgeable, and went out of their way to get me a great deal. It was so good that I took my sister to Grapevine Ford the next day and she drove home with a 2017 Ford Escape. I thank them for a great job well done. More

Deceptive Service by LIARS and CON ARTISTS - DO NOT GO HERE I took my car into the dealership to be serviced. Alfonso did intake for my car. I called them 2 days later because no one ever called to tell me any I took my car into the dealership to be serviced. Alfonso did intake for my car. I called them 2 days later because no one ever called to tell me anything about my car and was told that I "accepted" the service (lie 1). After advising Marc that no one ever called me but I guess they could proceed, he "fixed" my car. I picked my car up just to drive it 20 minutes and have the same issues that was "fixed" repeat. Ford towed my car back in and gave me a rental. After SIX WEEKS of me calling them and Marc calling me with updates such as "we fixed the oil light" and "there may be a transmission issue" (previously 'undiscovered even though they did a full diagnostics the 1st time), they said come and get my car as there was no issue anymore and the transmission issue magically disappeared. My car is STILL not fixed and I'm left screwed by Ford of Grapevine. These people are shady and con artists that got caught this once. Please note: Marc was very friendly and had great customer service. Its a shame he has to work with liars and con artists. I kept my voicemails and conversations so I have evidence of FACTS and not hearsay. SHAMEFUL!!!!! More

Worst Service Department in TEXAS! I was there over a week ago and took my mother n laws vehicle over because the touch screen quit working in her 2012 Ford Explorer. Dealer knew that m I was there over a week ago and took my mother n laws vehicle over because the touch screen quit working in her 2012 Ford Explorer. Dealer knew that mother n law had to return back home the next day and assured me they would get car fixed and have her on her way. 5 days later and the runaround by the service manager John that the Ford system was down and they couldn't update software kept my mother n law at a stand still . The Service Manager director didn't return multiple calls and don't know why he has a job. The car didn't get done after 6 days and pulled it from the dealership. More

Excellent Customer Service!! The team at Grapevine Ford is always pleasant. They give me a complete overview of my service where I can understand it and do not force me to add se The team at Grapevine Ford is always pleasant. They give me a complete overview of my service where I can understand it and do not force me to add services that I don't really need. But they do give me the appropriate time frame of expectations for any issue. I am available to work in their spaces wait area so I lose no time. Thank you Pete Roshell and others that makes my car life easy! More

Awesome Jeff Baker was Awesome! James Wacker was a huge help. The help I received was second to none a SN each of them wanted to give me a deal. Jeff Baker was Awesome! James Wacker was a huge help. The help I received was second to none a SN each of them wanted to give me a deal. More

New features 150gre Great sales great service friendly service Sheldon Clark and other employees were very nice and knowledgeable if you ever need a new vehicle call the Great sales great service friendly service Sheldon Clark and other employees were very nice and knowledgeable if you ever need a new vehicle call them More

New f150 Great service and great deal Sheldon Clark and the rest of the team are great quick service and good food we will shop there again Great service and great deal Sheldon Clark and the rest of the team are great quick service and good food we will shop there again More

Excellent customer service Both Michael Massey and Dustin Springer were excellent. Both very friendly and extremely knowledgeable. Made me and my wife feel like we were old fri Both Michael Massey and Dustin Springer were excellent. Both very friendly and extremely knowledgeable. Made me and my wife feel like we were old friends and they definitely worked to get and retain my business, although this was the first time we had ever met. Worked on a deal over the phone and we didn't hesitate to drive 5 hours to get my wife the exact Explorer she wanted. We couldn't be happier!! More

Thanks Grapevine Ford Colton Gillispie did an awesome job helping me get my Explorer Sport. He kept me on budget and found the perfect car for me. Thanks again Grapevine Fo Colton Gillispie did an awesome job helping me get my Explorer Sport. He kept me on budget and found the perfect car for me. Thanks again Grapevine Ford More