Grapevine Ford

Very nice dealership There were some misunderstandings, but they were so helpful and truly cared about me as a customer and they cleared them up! Awesome dealer and overal There were some misunderstandings, but they were so helpful and truly cared about me as a customer and they cleared them up! Awesome dealer and overall a great experience! More

Don't bother We were passed around to multiple sales people and the sales manager was dismissive and really not enjoyable to deal with. They also failed to honor t We were passed around to multiple sales people and the sales manager was dismissive and really not enjoyable to deal with. They also failed to honor their commitments in a timely fashion. More

Awesome facility and salesmanship I put buying a car right up there with paying taxes....until NOW. Best salesman and dealership in my 30+ years of buying cars. Our salesman Michael M I put buying a car right up there with paying taxes....until NOW. Best salesman and dealership in my 30+ years of buying cars. Our salesman Michael Massey took the time to listen to our wants and needs, help us narrow down some test drive choices and after making a decision, went over all the bells and whistles. It was a pleasure and I love my new Ford. More

Best Ford Dealership in DFW Highly recommend Grapevine Ford. Great Service Department and Staff. Bob Leininger is an outstanding service representative, he makes sure everything Highly recommend Grapevine Ford. Great Service Department and Staff. Bob Leininger is an outstanding service representative, he makes sure everything gets done perfectly each time we bring our 3 Ford vehicles in for service. More

Excellent Customer Service!! Ricky Meppelink and the team are GREAT!! I just purchase my 2nd car from them. The experience was flawless. I was not in there for a long time. Wh Ricky Meppelink and the team are GREAT!! I just purchase my 2nd car from them. The experience was flawless. I was not in there for a long time. When I go for service, I am able to work in there internet lounge and not miss any time from work!! Thank you for the all around (including sandwich shop) great world class customer service! More

Grapevine Ford Very Friendly and no High pressure sales, found the car I wanted at the right price. Ask for Reid Harmon he doses a great job and made sure I received Very Friendly and no High pressure sales, found the car I wanted at the right price. Ask for Reid Harmon he doses a great job and made sure I received all the incentives available to reduce the price. More

Great Value and Customer-Focused Service Purchasing a vehicle from Grapevine Ford has exceeded my expectations. My salesman, Craig O'Neal (with new car sales), wasn't pushy, got me a bett Purchasing a vehicle from Grapevine Ford has exceeded my expectations. My salesman, Craig O'Neal (with new car sales), wasn't pushy, got me a better deal than any other Ford dealership in the DFW area and he continues to be responsive, even after the sale! When spending this much money (second only to purchasing a new home), I'd expect nothing less. Based on my experience with the Grapevine Ford sales people, I will definitely getting my vehicle serviced there. I expect to have the same experience with them. More

Ok service but they don't go above and beyond for customers It took over 5 hours from the time we got there to leave with our car. This included a test drive and they were busy but that seems excessively long. It took over 5 hours from the time we got there to leave with our car. This included a test drive and they were busy but that seems excessively long. Not once were we offered a bottle of water or anything and they did zero negotiating and I mean zero. Also, when I went to meet with financing and decided to get the cheapest extended warranty they didn't tell me it would also increase the term of my loan by 6 months. The only way I realized was by going through and reading my documents in detail while I was waiting on my car to be cleaned prior to leaving which took them about an hour after the purchase was done when they had supposedly been working on it for at least an hour. If we hadn't needed a car badly that day because my wife's previous car was totaled from hail and we didn't have extra time to shop in the near future I would've walked out a couple times. I almost regret being honest with the salesman and telling him our situation because I feel like they pruposely didn't negotiate at all because they knew we needed a car. I wouldn't recommend anyone go out of their way to go to Grapevine Ford, as a matter of fact if it was my local dealership I would go out of my way to go to a different one. More

Great I will be coming here for my next purchase and also get my vehicle serviced here as well. One of the best dealerships in the world I will be coming here for my next purchase and also get my vehicle serviced here as well. One of the best dealerships in the world More

Fast and Easy Tyre Oliver our salesperson was easy to work with. Very nice guy. Took his time finding the perfect car for my family!! The price beat the dealersh Tyre Oliver our salesperson was easy to work with. Very nice guy. Took his time finding the perfect car for my family!! The price beat the dealership we have bought all of our cars for and this made it a first choice by far, but then to receive such excellent customer service just made my decision that much easier. More