Grapevine Ford

Great deal, great experience, and a fantastic car! The dealership knew it was a long drive for me to come out, and they gave me the deal they promised. The whole process was very quick and everyone ha The dealership knew it was a long drive for me to come out, and they gave me the deal they promised. The whole process was very quick and everyone had their acts together, which I greatly appreciated. More

A Great Experience!! Survey Comments: Bob Dean Was the most intuitive salesman we have ever worked with. He listened to our goals for a new car and directed us to the c Survey Comments: Bob Dean Was the most intuitive salesman we have ever worked with. He listened to our goals for a new car and directed us to the car that best filled our goals. He gave us information without crowding When we were ready to buy he was thorough with the steps needed to complete the purchase. He took us on a test drive directing our attention to the features that made the car we had chosen easy to drive and the best car on the market. After the purchase Bob Dean went over each feature of our new car and helped us set up our phones . We would certainly return to Bob Dean for the purchase of another car. More

Great Customer Service Experience During my recent visit to Grapevine Ford my truck was repaired as promised and the Service Rep I was assigned was awesome to work with. During my recent visit to Grapevine Ford my truck was repaired as promised and the Service Rep I was assigned was awesome to work with. More

Love my experience with this dealership! Bought a new MKZ yesterday! Her name is Audrey - named after the super fabulous Audrey Roundtree who made my day by being the best, funniest, and know Bought a new MKZ yesterday! Her name is Audrey - named after the super fabulous Audrey Roundtree who made my day by being the best, funniest, and knowledgeable salesperson I know. Highly recommend this dealership. From beginning to end it was honest, ethical, and transparent. Kudos! More

Great sales man in Ricky Meppelink, love my Mustang GT I visited Grapevine Ford Lincoln to purchase a 2017 Mustang GT. They had what I wanted and the lowest price in the area. They worked with me showing I visited Grapevine Ford Lincoln to purchase a 2017 Mustang GT. They had what I wanted and the lowest price in the area. They worked with me showing me all the options for financing the lowest payment. Ricky was great in the test drive showing and explaining all the features. Ricky has even spoken with me after the sale and helped me with the $500 First Responder Discount. More

Twice now missed my business Tried to buy Limited Ford Explorer in feb. Few thousand off. Bought elsewhere where they said couldnt be done. Then in August tried to buy 2500 truck. Tried to buy Limited Ford Explorer in feb. Few thousand off. Bought elsewhere where they said couldnt be done. Then in August tried to buy 2500 truck. Again we were off on price. Bought elswhere. They said couldnt be done and that i needed to be on F150 instead of 2500. Bought 2500. More

Love my new F150 Found a truck on their webpage. Tyler contacted me and put the truck on hold for me, had it detailed and gassed up ready for us to check it out. Took Found a truck on their webpage. Tyler contacted me and put the truck on hold for me, had it detailed and gassed up ready for us to check it out. Took a little haggling, part of the game I guess, but we hammered it out. Tyler and Rob were excellent to deal with More

Service Service Associate Laura Benavides was excellent - very friendly and knowledgeable - I hope she is the person that will help me on my next visit- Lau Service Associate Laura Benavides was excellent - very friendly and knowledgeable - I hope she is the person that will help me on my next visit- Laura is the best More

Always great service Grapevine Lincoln is awesome! Bob Leininger is my service man there. I have always had top notch swrvice! Treated like a Lincoln Owner! I always com Grapevine Lincoln is awesome! Bob Leininger is my service man there. I have always had top notch swrvice! Treated like a Lincoln Owner! I always commend GL to all my associates because of the service department. Even if I could not afford a Lincoln I would still buy a nice used Lincoln just to experience the Service Department! I have noticed others that may give a report not so nice probably are never satisfied, everyone they come in contact with are bad service in some way or another...Take my word Grapevine Lincoln is the only way to go! SERVICE DEPARTMENT**********10 stars More

Horrible service department Two bad experiences here... First I had cracked windshield with 75 miles on new 2016 f150 so took it to service department to see if it was covered un Two bad experiences here... First I had cracked windshield with 75 miles on new 2016 f150 so took it to service department to see if it was covered under warranty...it wasn't, but the bad part was the fact that no one greeted me, I had to go inside where no one came to see what I was there for, I finally found a service person in a cubicle talking with another service person about a personal issue and they acted as if I was putting them out by asking for their assistance. When I took my truck to Five Star Ford for a second opinion at least someone greeted me when I pulled in and immediately got someone to help me. Second time, I only went back because I had a coupon, was for an oil change and tire rotation. I had an appointment, but they said still a two hour wait when I arrived. I specifically asked if they top off the fluids and yes was the answer. I was checking oil two days later and saw the washer fluid was almost dry and I hadn't used any, so they didn't top off. Then a tire showed to be low and after some airing up of the tire and some logical reasoning I figured out that the display for tire pressures was not showing correct tire to be low...they had not reset the display when rotating tires...I went to Discount tire and they took care of it. They don't know what the word "service"means!, Nor will I ever trust them with my vehicle again. More