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Grapevine Ford
Grapevine, TX
1,028 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,028 reviews
January 29, 2018
Poor Customer Service and Not Truthful I am active duty military and was an out of state buyer. I trusted them to be completely honest and transparent about the truck that I bought. Unfor I am active duty military and was an out of state buyer. I trusted them to be completely honest and transparent about the truck that I bought. Unfortunately, they completely lied to me about the condition and did a xxxx poor job with communication. For example, I was told there were no stains/rips/tears in the interior. Well, that was a LIE! I have a huge stain on the back seat. I was told that they would completely groom the engine and address any fluids that needed to be changed. Well, that was also a LIE!!! I am in the process now of changing all of them out. I was told that the truck would be detailed before it was delievered. Another LIE!!! The truck was FILTHY inside and out and there was wax residue all over the plastic wheel trim which is a pain in the butt to clean off. I was told the tires were in great shape. LIE!!!!!!!!!!! They are dry rotted and cracked and I have to replace them. These are all costs that shouldn't have happened and this dealership completely LIED to me about it all. I will NEVER consider them again, pass on my story to the whole area down there to warn them and am going to explore any legal action I can take (doubt there is any, but will still explore). I am thoroughly disappoint and pissed! More
by slotback3
Employees Worked With
Dustin
January 29, 2018
This Dealership is a Joke (I know its long but please read!) Seriously worst dealership I ever had to deal with! I know going to a dealership is usually not a fun experience and they all want to get as much mone Seriously worst dealership I ever had to deal with! I know going to a dealership is usually not a fun experience and they all want to get as much money out of you as possible but this place is by far the worst. First off they put amazing prices on their website for vehicles and once you call or actually go to the dealership to check it out the car is either " just sold this past week" or they will make up a fee and add a ridiculous amount of money to it. Oh and if your wanting to trade your car in, don't expect to get anything Kelly Blue Book, NADA, or any other online website thinks the trade in value is. Apparently they just make their own price up for that too. So, I went in there to take a look at a new 2018 mustang and trade my 2014 mustang in which has 55,000 miles, only been washed by hand, only used royal purple oil for oil changes, and I put close to $1,000 into it putting custom leather seat covers in it, adding weather tech floor mats, and tinted the windows with a lifetime guarantee. They wanted to give me $8,500 for trading it in. I told the sales rep I looked it up on Kelly Blue Book and it says the trade in value is $11,059 not including the money I put in it. He said KBB is a western company and that they use NADA. So, I looked up the NADA trade in value. The NADA clean trade in value is $11,575. Then, I was talking to a sales manager trying to negotiate a price and I told him about the NADA trade in value, and no joke he tells me they don’t use NADA to look at trade in values, they use this other website. I can’t remember what that site was called. To make this story short, we couldn't come to agreement on the trade in or the final price of the car. Two days later, I look online and find a New 2018 Ford Raptor at the same dealership for $51,080. Amazing price right! So when I called them and tried to see if they still have it in stock and see what the price was, the person I talked to said there was not any sale reps in the dealership at the moment and they would call me back as soon as one comes in. This was at 8:15 am they open at 7:00 am. That seemed kind of fishy to me. So I had a friend of mine call them 5 minutes later, and guess who answers, a sales rep. He told my friend the vehicle is in stock, but you need to add a $10,000 fee to the MSRP sticker price, so the final price is $61,000. 45 minutes later a female sales rep gave me a call. This sales rep said the vehicle is in stock but you have to add $15,000 to the MSRP sticker price. I said why do you have to add $15,000? And no lie, she stuttered and actually took a while to come up with an excuse as to why they add that much to it. She then asked me if I wanted to come see it and I said I only wanted to come see it if I can get it for the price you advertised on your website. She then said, “Ya we can’t sell it to you for that price". I then texted the sticker for the vehicle to the sales rep I talked to about the mustang. He texted me back saying, "yes that vehicle is in stock". I then texted him if he wanted to sell a truck today and sell me for the price on their website and on the sticker then I will come up there and purchase it that day. You probably guessed it he never texted me back. So if you want some advice, I would not go to this dealership. All they do is play games, make up numbers, and try to screw people over. If you see a good price online for this dealership just add a minimum of $10,000 to it and that’s the real price. Also, I would never trade my car into this place. Expect to get a couple thousand dollars less than what the trade in value should be. More
by Ryan15
Employees Worked With
Five different sales reps and managers
January 28, 2018
Dysfunctional and deceptive practices I took my car to the service department for a system installation to occur at the dealership. Several days and just as many excuses later the install I took my car to the service department for a system installation to occur at the dealership. Several days and just as many excuses later the install was not completed. Too add insult to injury my vehicle’s odometer had 100 additional miles over the number documented by service when the vehicle was dropped off. No explanation was provided for the mileage overage or the delays. More
by Lady
Employees Worked With
Service advisor and parts specialist
January 28, 2018
Absolute best sales experience I wanted a statement vehicle for a milestone life event and found my dream car on the Grapevine website. I visited the dealership and met Debbie and I wanted a statement vehicle for a milestone life event and found my dream car on the Grapevine website. I visited the dealership and met Debbie and Carver. They were the best! They were very accommodating and provided excellent customer service during the sales process. More
by Lady
Employees Worked With
Debbie Harvey and Carver Rademacher
January 25, 2018
Worst dealership I’ve ever dealt with Dishonest, doubletalking, lying crooks. Told lie after lie, got caught in all of them and passed it off as “that’s what I was told by so-and-so”. The Dishonest, doubletalking, lying crooks. Told lie after lie, got caught in all of them and passed it off as “that’s what I was told by so-and-so”. The sales manager David was the biggest xxx of them all. The only person that tried to make it right was the finance guy. I wouldn’t recommend this place to anyone. I’m still waiting on a call from the GM a week later. I work in Grapevine with 750 employees and I’ll share with them my experience. I am also screenshoting this review and posting it on FB and Twitter. Y’all are awful. More
by K
Employees Worked With
Zac Grogean, David
January 19, 2018
Great Dealership! I bought 2 cars from Grapevine Ford and have used there service department for a number of years. I have never been disappointed with any experience I bought 2 cars from Grapevine Ford and have used there service department for a number of years. I have never been disappointed with any experience or Service Adviser I have dealt with. More
by Cone
Employees Worked With
Bryan Dunnewin
January 15, 2018
Worst customer service Ever !!! Worst customer service I've ever experienced. Took my 2013 Ford Fusion in 2yrs ago to get repaired for one of "9" recalls which had to be towed beca Worst customer service I've ever experienced. Took my 2013 Ford Fusion in 2yrs ago to get repaired for one of "9" recalls which had to be towed because the doors wouldn't close due to defective locks. Have been in for numerous recalls & each time they say its fixed .... & had to go back 6 times over the span of a yr to finally fix just one of the recalls/ problem. Darren, the service advisor xx's each time & says it's fixed when you know damm well it's not.....& the service manager Clarence is even worse - Has a Hillbilly bad attitude from the start. Took car in around a month ago because the needle went to red/overheating & brought it in to have fixed & concern for the the overheating defective sensor "recall" . They did "their test" & said everything was "OK" - ABSOLUTE xx - & their so called solution was to top off the fluid. Told Darren that was xx & told him your not fixing the root cause & said I know it's going to do the exact same thing - sure enough, just over a month, exact same thing happens!!! Have it towed back. Service manager Clarence (with bad attitude) says it would cost me $600 to fix..... & that apparently my car was just fine when I brought it in last month - that I had just brought it in for the recall & it tested OK...... & apparently Darren lied & said I just brought it in for the recall, & not because the car was overheating - Absolute Bullxxxxttt liar !! So now their going to charge me $600 & still have concern that root cause is not fixed. Clarence & Darren - You xxxxxxxx LIARS !!!!! More
by carguy
Employees Worked With
Clarence/servive manager Darren/service advisor
January 04, 2018
Great dealership We have been customers of this dealership since 2012 when we purchased a used Edge from another dealership. Once we had our car serviced there, we st We have been customers of this dealership since 2012 when we purchased a used Edge from another dealership. Once we had our car serviced there, we stopped going anywhere else because of the responsive of the service department. We purchased a pre-owned F150 in March and then just a week ago, we found ourselves needing another car unexpectedly. To say we were not in the mood to buy a car would be an understatement. So I am pleasantly surprised to be reporting that we had an excellent experience purchasing a pre-owned 2017 Ford Escape. Ty Young and Carver Rademacher went above and beyond! They were flexible, professional and friendly throughout the process. My husband and I both have odd work schedules and they worked with us to get this all done without complaint. We were unsure as to what model we wanted to buy and they never complained when I asked to test drive the first, second, or third different model. We were already customers of Grapevine Ford but Carver and Ty have strengthened that relationship. We could not have asked for a better experience and would recommend working with either of them when buying a car. More
by cyndy
Employees Worked With
Carver Rademacher, Ty Young
January 03, 2018
Vince61 Fast and friendly very helpful. I would recommend this Dealership to my friends and family. I love taking my Vehicles to Dealership. Great Customer Se Fast and friendly very helpful. I would recommend this Dealership to my friends and family. I love taking my Vehicles to Dealership. Great Customer Service.. Thank you More
by Cindy's Black Beauty
Employees Worked With
Arran
January 03, 2018
New F250 These group of folks here bend over backwards to make sure your happy!! We’ve been coming here for 10 years and will not go anywhere else. It’s cons These group of folks here bend over backwards to make sure your happy!! We’ve been coming here for 10 years and will not go anywhere else. It’s consistanly 5 Star Service - wether its the service department or sales department. More
by Jxm1302
Employees Worked With
Joe and Zach
