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Grapevine Ford
Grapevine, TX
1,028 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,028 reviews
February 28, 2018
Great Warranty Service! Daren Hayden and the Grapevine Ford Service Team did a great job with the expediency of my repair, while using the warranties that are on my Expeditio Daren Hayden and the Grapevine Ford Service Team did a great job with the expediency of my repair, while using the warranties that are on my Expedition. I will exclusively use Daren for my service needs on my Expedition and F150 in the future! More
by RockwallJim
Employees Worked With
Daren Hayden
February 28, 2018
Considerate, accommodating and friendly. We recently purchased a 2018 Ford F-150 through Rob Thurber. Rob made purchasing the vehicle comfortable. He was not pushy, respected our needs as a f We recently purchased a 2018 Ford F-150 through Rob Thurber. Rob made purchasing the vehicle comfortable. He was not pushy, respected our needs as a family and made the process enjoyable. Not only did we have a great experience with Rob as our guide, we truly felt valued as customers. Rob’s values as a person, employee, father and spouse show through his work and personality. We were lucky to have connected with him when we walked through the door and hope his employer realizes what an asset to business Rob truly is. More
by Jhannah05
Employees Worked With
Rob Thurber
February 26, 2018
Best dealership experience ever Special thanks to Grapevine Ford for giving me the best dealership experience I’ve ever had. Zach Grogean in Sales was friendly, quick and easy to wor Special thanks to Grapevine Ford for giving me the best dealership experience I’ve ever had. Zach Grogean in Sales was friendly, quick and easy to work with. Cameron Martin in Finance handled everything in a matter of minutes. I’ll definitely be back for my next vehicle and I’ll be referring all of my friends and coworkers. More
by Ginther
Employees Worked With
Zach Grogean, Cameron Martin
February 19, 2018
Two purchases were great now 10-20% hight then sticker. I have bought two vehicles from Grapevine Ford and everything was great but now they are engaging in faulty and deceptive advertising. Grapevine Ford I have bought two vehicles from Grapevine Ford and everything was great but now they are engaging in faulty and deceptive advertising. Grapevine Ford post the MSRP on their website but the actual resale could be 20% higher. It is acceptable to add a premium due to demand and availability but they need to make that clear on advertising and sticker price. All other dealerships advertise true price. Very disappointed as they were very straight forward in the past. More
by jschilling
Employees Worked With
Rob Thurbird
February 13, 2018
Excellent service and no xx Gary my salesman in used cars got me exactly what I was looking for, and for the money I wanted to spend. Great experience!! I am a customer for life Gary my salesman in used cars got me exactly what I was looking for, and for the money I wanted to spend. Great experience!! I am a customer for life now!! More
by Scott Finkelstein
Employees Worked With
Gary Johnson
February 11, 2018
Overall good car buying experience Communication was great. Did the entire deal over text. Ty Young will be straight with you. The Lincoln Navigator we looked at and bought was clean Communication was great. Did the entire deal over text. Ty Young will be straight with you. The Lincoln Navigator we looked at and bought was clean and ready to test drive when we got there. Be aware, however...they are going to sell you a warranty. When you go back to finance, expect to pay a little more than you thought (per month) to get the terms you want AND you can purchase a 3 year 36,000 mile extended warranty. It covers a lot so it's not a bad deal. Would have liked to have known that ahead of time. That's just the car business I guess. All in all, I'd recommend buying from Grapevine Ford. More
by RGEagle30
Employees Worked With
Ty Young
February 09, 2018
Excellent experience buying my card with Rob Thurber I had an excellent experience buying my Ford Escape mainly for the attendance I received from Rob Thurber. I am from Brazil and I do not have English I had an excellent experience buying my Ford Escape mainly for the attendance I received from Rob Thurber. I am from Brazil and I do not have English as first language, but Rob did his best to explain to me again everything I needed to know and offer the best care I have ever had. I have bought other cars in my country, but the service I had here was excellent and above expectations. If everyone who works in the Grapevine Ford has the same attitude and professionalism, surely Ford will be very successful. I have already indicated Rob to several other friends who are looking for cars and I hope that soon he can also help them. Rob, thanks for the help and congratulations for the excellent service buddy. Thank you. More
by luizmacedo
Employees Worked With
Rob Thurber
February 05, 2018
Fantastic Dealership! Ge see Michael Massey! The best buying experience EVER!! Michael Massey and Zach Ziba are rock stars!!! Very fair on my trade in and on the car I purchased! This is the firs The best buying experience EVER!! Michael Massey and Zach Ziba are rock stars!!! Very fair on my trade in and on the car I purchased! This is the first time I can say I am a huge fan of a dealership. More
by dansgirl
Employees Worked With
Michael Massey, Zach Ziba
February 02, 2018
Excellent Customer Service Robert was so helpful and patient with me. Went over every option available until I found my perfect fit. Everyone in the building was friendly and we Robert was so helpful and patient with me. Went over every option available until I found my perfect fit. Everyone in the building was friendly and welcoming. I felt very comfortable during the entire process. More
by girlpower
Employees Worked With
Robert Manning
February 01, 2018
Excellent customer service and flexibility Ty and Darrin were extremely helpful with our Ford Edge purchase. Worked with us until we got the payments we were comfortable with and did not pressu Ty and Darrin were extremely helpful with our Ford Edge purchase. Worked with us until we got the payments we were comfortable with and did not pressure us into something we didn't want. Would defently recommend to friends. More
by Keprice2
Employees Worked With
Ty, Darrin
