Grapevine Ford

Great dealer Great. Experience. Everyone was courteous and attentive to our needs. The sales person knew his job well. Coustomer service was very informative and c Great. Experience. Everyone was courteous and attentive to our needs. The sales person knew his job well. Coustomer service was very informative and covered all areas well. More

Excellent SERVICE! Salesman was outstanding! Would highly highly recommend Grapevine Ford! My salesman, Jose Ayala was great to work with - he was patient, understanding and helped answer all my Would highly highly recommend Grapevine Ford! My salesman, Jose Ayala was great to work with - he was patient, understanding and helped answer all my question. Best experience I’ve ever had purchasing a vehicle. Thank you! Ryan C. More

great time at the ford house in grapevine nice clean appearance of showroom, all people I spoke with good people skills I would go back, ive eaten at the café also great foods nice clean appearance of showroom, all people I spoke with good people skills I would go back, ive eaten at the café also great foods More

Hard workers to make you happy; fair Grapevine Ford and the team were good folks to work with. We were treated courteously and fair. They made things right within the framework of the d Grapevine Ford and the team were good folks to work with. We were treated courteously and fair. They made things right within the framework of the deal. More

Dealership Review We called the dealership to make an appointment to trade a F250 and purchase a F150. Our salesman, Xavier Perez, met us at the door and asked question We called the dealership to make an appointment to trade a F250 and purchase a F150. Our salesman, Xavier Perez, met us at the door and asked questions to find out exactly what we were looking for in our new truck—e.g. options, package, color, etc. We have previously purchased two vehicles from Grapevine Ford. However, we were especially pleased with the service Xavier provided. He was professional, clean-cut, helpful and was able to quickly answer all our questions. Also, we appreciate that he was able transfer a truck from another dealership to get us exactly what we wanted. Besides all that, he personally helped us load our personal items in our new truck. The above comments about Xavier Perez are reflective of the superb customer service offered by Grapevine Ford! More

Great Deala Dealership has great deals on new and used vehicles. Friendly salespeople. Clean storefront. I recommend if you are looking for the best deal in town. Dealership has great deals on new and used vehicles. Friendly salespeople. Clean storefront. I recommend if you are looking for the best deal in town. More

HORRIBLE CUSTOMER SERVICE HORRIBLE! Fix Or Repair Daily. These guys are absolutely horrible! NO - REPEAT - NO Customer service what so ever! Status: 2014 Ford Explore HORRIBLE! Fix Or Repair Daily. These guys are absolutely horrible! NO - REPEAT - NO Customer service what so ever! Status: 2014 Ford Explorer - brought in THREE times in 6 months for various problems. Each time swore I wouldn't be back. First time - Axle issue - took more than two weeks, and NO communication. I had to constantly call. When finally done, I go to pick it up and the LOST MY KEYS! Had to wait an extra day! Second time - Transmission issue - took more than Seven Days, NO communication, I had to constantly call for updates. I go to pick it up, and they CAN'T FIND THE CAR. I waited 45 minutes before they brought it up. Got it home, rear view camera doesn't work. Third & Final - Camera and Battery issue. Booked a 7am appointment, there on time - took the car, and again by 5pm I had to call for status, to be told need another day. Next day, given diagnosis - Two year old battery, still under warranty - told need new one, but not covered under warranty. Camera went "bad" need a new one - total bill $1100! I pushed back on warranty for both, and gave the most illogical excuse I ever heard. As if I were stupid! Bob (service rep) directly was offensive (apologized later). I said don't do work, I'll come get it. I go to pick up....waited 20 minutes for them to find BOB just to hand me my keys. Spoke to Vinny, the Service Manager, he preferred to argue with me rather than try to make a bad - err, worse situation better. He further insulted my intelligence. Actually spoke DOWN to me! Horrible. Have a daughter who will be 16 in 3 months, will be in the market for a new car - NOT FROM GRAPEVINE FORD! In fact, selling Explorer, and NO LONGER A FORD CUSTOMER! A very loyal brand guy, is giving up on the brand because brand (and dealer) let him down more than once. Same on them, customers deserve better. Customer service is a lost art at Grapevine Ford! More

Great Experience purchasing new Expedition Matthew Hoopes was a pleasure to work with. He was very professional and knowledgeable. Jake Buzzard in finance was also pleasure to work with. Jake h Matthew Hoopes was a pleasure to work with. He was very professional and knowledgeable. Jake Buzzard in finance was also pleasure to work with. Jake had us in and out of finance in no time. I have purchased two vehicles from Grapevine Ford and both were a great experience. If you are in the market for a new Ford, go see the folks at Grapevine Ford! More

Matthew Hoppes was awesome The experience was very good. Matthew was very knowledgeable. Matthew was genuinely interested and listened to my needs. Joe in finance was also very The experience was very good. Matthew was very knowledgeable. Matthew was genuinely interested and listened to my needs. Joe in finance was also very pleasant. The atmosphere was relaxed. More