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Grapevine Ford

Grapevine, TX

4.4
1,028 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,028 reviews

March 10, 2024

Very friendly nice to deal with very good experience one of the best car buying experiences I’ve ever had More

by gprater55Guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manual, Willie,
Mar 11, 2024 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

March 08, 2024

Courteous sales personnel with knowledge of the vehicle purchased. The vehicle was delivered as promised clean and full of fuel. More

by Energyman1947
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sub Mashriqi
Mar 08, 2024 -

Grapevine Ford responded

I am happy to hear our team was able to help. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director

March 08, 2024

Jarvis and Marcus were great to work with. They listened to what we were looking and delivered very quickly. We were in and out in less than 2 hours. Would highly recommend these guys and gr More

by graves729
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarvis and Marcus
Mar 11, 2024 -

Grapevine Ford responded

Thank you so much for the review! The Grapevine Ford team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

March 07, 2024

I just purchased a second vehicles from grapevine ford and I can honestly say it won’t be the last. Thank you! More

by Carrillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maxwell Wilkenson
Mar 07, 2024 -

Grapevine Ford responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director

February 22, 2024

I found Grapevine Lincoln to be a great place to purchase a new Lincoln. Everyone was so helpful and professional. Chris was such an accommodating salesman and met our every need. All of the staff were very More

by lwebb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Joel, Zach
Feb 22, 2024 -

Grapevine Ford responded

Thank you so much for the review! The Grapevine Lincoln team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

February 21, 2024

Personal, professional, customer focused! Abhishai in sales, Thanh in finance, and Sajmira in service are a world class team! More

by mjkloss899
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abhishai, Thanh, and Sajmira
Feb 21, 2024 -

Grapevine Ford responded

I am happy to hear our team was able to help, Mike. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director

February 16, 2024

In my previous review. They made good on their mistake, retrieved the truck and made a deal. Sube was outstanding and didn't have control of the previous situation. What ha More

by gadkinsCarGuy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sube; Thanh Nguyen
Feb 16, 2024 -

Grapevine Ford responded

Hi, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

Feb 18, 2024 -

gadkinsCarGuy responded

In my previous review. They made good on their mistake, retrieved the truck and made a deal. Sube was outstanding and didn't have control of the previous situation. What had happened was out of his control but once he got the control back he handled it like a true professional. My experience was very professional and they owned the mistake. I am impressed with the overall experience of ownership and the williness to fix the mistake. Thanh Nguyen the finance manager was awsome to work with and understood the value of customer service.

February 03, 2024

Great job. Great salesman. Great selection. I do love my new vehicle. They were worth the drive. More

by Beccaconnell04
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerrod
Feb 05, 2024 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

January 27, 2024

We really appreciate and love Grapevine Ford! ! They were low pressure but very attentive and ready to help in all aspects of what we were looking for, how we wanted to pay, making the whole ordea More

by daleindfw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dion, Andrew, and Will
Jan 29, 2024 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

December 29, 2023

Everything was done wright no problems was treat well dealership was nice and clean too More

by Lynn Melton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Klett And Matthew Hooped
Jan 02, 2024 -

Grapevine Ford responded

I'm happy to hear it, Lynn! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director

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