Grapevine Ford

They took the time to help me get what I really wanted I was looking for a certain vehicle and Andrew took the time to show me the best options for finance. I got the exact truck that I wanted for a price I was looking for a certain vehicle and Andrew took the time to show me the best options for finance. I got the exact truck that I wanted for a price that worked for myself and Grapevine Ford. Very friendly and helpful staff, I will recommend Grapevine Ford when friends or family are shopping for a new vehicle. More

2019 XL Transit Cargo SWB Van Purchase We were able to all work together in order to get a fair price for all. Staff very eager and helpful. Able to make purchase in one half day. We were able to all work together in order to get a fair price for all. Staff very eager and helpful. Able to make purchase in one half day. More

Seriously Unethical I believe in honesty and sharing information that feel ppl should have and make their own judgements and save themselves problems later. We have own I believe in honesty and sharing information that feel ppl should have and make their own judgements and save themselves problems later. We have owned 4 Ford Expeditions and like Ford. We purchased our last Ford from Grapevine Ford and thus continued going to them for our service. We had an incident a couple of years ago where we were told by service that we needed something that it turns out we DID NOT. We brought the supposed problem to be evaluated at another Ford dealership and we were told the problem didn't exist. After alot of time and energy Grapevine Ford admitted their wrong and made it right, but I put a high emphasis on alot of work to make them accept responsibility of wrong doing (down right unethical in my opinion). In May I brought my car in for a oil change and left with an estimate of over $5500 of recommended things. Recently our son brought his car in for an oil change and he was told by the advisor that is tie end rods were in critical need of repair and recommended he fix them right then. My husband was called and he determined he needed to get another opinion. Two mechanics looked at the vehicle and determined that there was no problem with tie end rods. We met with the tech, advisor and supervisor to have the vehicle put up on rack and the tech put his hands on tires and said see they are bad. We asked him to do it at the brand new car next to his car which was also up on rack and it looked exactly the same. They had every opportunity to back step and admit it was a incorrect call and didn't We went and talked to the person that was involved in my expedition and he said let me look at and I said the car is gone but we will have one more mechanic look at it and then call him Another mechanic looked at it and said the tie end rods are tight and fine and wouldnt recommend anything be done because nothing needed to be done. A call was made to the second person and the GM of the dealership. We never received any call back. Not one. I called and talked to the second supervisor and all he said was well thanks for calling and bye. Sad that a dealership has such little regard for morals and ethical behavior. More

Professional, understanding, funny, caring, integrity Grapevine Ford far exceeded my expectations! Blane and Zachary are amazing. Blane listened to our needs and wants and absolutely picked out the righ Grapevine Ford far exceeded my expectations! Blane and Zachary are amazing. Blane listened to our needs and wants and absolutely picked out the right car! He is honest, patient and a great guy! Zachary made the financing and paperwork process seamless. They stayed until the deal was done.....midnight! They are my go to dealership! Thanks guys! More

Straight forward and excellent Started with a warm welcome at the door followed by great customer customer service! Our sales consultant, Michael Ellsworth was very professional an Started with a warm welcome at the door followed by great customer customer service! Our sales consultant, Michael Ellsworth was very professional and transparent with what they could and couldn’t do for us. He exceeded our expectations throughout the process. Zach Ziba in the finance department also was great. Most painless financing process of any vehicle we have bought in the past. Overall it was a great experience! They did forget to fill the tank with gas before we headed home though. More

DON'T EXPECT ANYONE TO DO WHAT THEY SAY THEY WILL I had totaled my car and was trying to find a new one. I knew what I wanted and I needed to make the best deal possible that I could afford. Grapevin I had totaled my car and was trying to find a new one. I knew what I wanted and I needed to make the best deal possible that I could afford. Grapevine Ford had the car that I wanted, but when I told them what I was willing to pay I was told that they would see what they could do and call me the next day. They never called me the next day. I called back and asked why I hadn't been called back about the deal I was asking for. I didn't get an answer, just an apology and promise to call back later. Again, no call back. When I called again to ask why I hadn't been called back I was told that the car had been sold to someone else so they didn't call me. It seemed like they were stalling until they could sell the car to someone else for their asking price. Then they wanted me to come back to look at other vehicles. I reluctantly told them I would the next day. In the meantime I got online and found what I wanted at another dealership. I went there the next morning and did a test drive. They were willing to make the deal I wanted if I would purchase the car before I left. I left there as the owner of the new car that I wanted. Grapevine Ford's asking price for the car I wanted was less than the one at the other dealership. They didn't want to take my offer, but the other dealership made my deal even though their car was priced higher than the one at Grapevine Ford. All I can say is don't waste your time with Grapevine Ford. You may have to drive a little further to get what you want, but it will be totally worth it. More

Terrible experience dealing with grapevine ford Fransicso and Kurt or Kirk (not sure what he said) were the most unprofessional people I have ever dealt with at a dealership. They were both extremel Fransicso and Kurt or Kirk (not sure what he said) were the most unprofessional people I have ever dealt with at a dealership. They were both extremely disrespectful and argumentative. I would have been more than happy to follow their procedure if they had told me about their procedure. I'm not mad that they would not make me an offer on my car / trade in. My issue was how they treated me during and after the experience. I feel like after driving 30 miles at their request kurt/Kirk could have at least come out and talk to me not send me a text telling me they weren't going to make an offer. It would have also been great if they were not both extremely diasrespectful in the way they were talking to me on the phone when I called to ask why they would not at least make an offer after asking me to drive that far. Yes I will admit that I stopped to their level and got mad while I was on the phone and I apologize for that but had they been professional it would have never come to that. More

Can not reach service advisors Called the dealer multiple times. Service dept always rolls to receptionist on sales floor who takes a message and service advisor will call back. Se Called the dealer multiple times. Service dept always rolls to receptionist on sales floor who takes a message and service advisor will call back. Service advisors never call back. Guideline is to book appt online. I was trying yo find out if they had airbag parts before booking an appt. More

Great Sales for new truck with Blane Castrones Blane was direct and to the point, we shopped many Ford Dealerships, however he sold us with Grapevine and the promise to excel at customer service. Blane was direct and to the point, we shopped many Ford Dealerships, however he sold us with Grapevine and the promise to excel at customer service. More

30k service on 2016 Explorer, over $1000 Came in asking for just an oil change and multi-point inspection, vehicle had 29k miles. Claimed several items were required as part of 30k service "b Came in asking for just an oil change and multi-point inspection, vehicle had 29k miles. Claimed several items were required as part of 30k service "because that is what the iPad says" on a gently driven 2016 Explorer (e.g. several fluid changes, cleaning, alignment). I said ok but only for work that is required, service advisor looked me in the eye and said "absolutely". I later learned from Ford most of the work was not required. Should have been less than a $500 service. Even for the work done, seems grossly overcharged, service took them about 3 hours to complete and cost over $1000, materials were probably $100. Invoice total did not make sense relative to quotes provided for individual services performed. Was promised opportunity to discuss necessity of work performed with technician upon pickup, when I arrived was told technician did not want to speak. Service advisor was unable to articulate why extra services were necessary. Fourth or fifth visit in 2 years and will be the last. More