Grapevine Ford

Grapevine Ford great deal , great experience, Cavin Neal and Reid Harmon really took care of us and are highly recommend will buy my next Ford from them well worth great deal , great experience, Cavin Neal and Reid Harmon really took care of us and are highly recommend will buy my next Ford from them well worth the 4 1/2 hour drive from our home to the dealership thanks again Jeremy and Carmen C. More

Helped us out in a time of need On Wednesday March 13th while on a mini spring break vacation our 2018 Ford Expedition threw a code and caused the engine to de-rate. This left us b On Wednesday March 13th while on a mini spring break vacation our 2018 Ford Expedition threw a code and caused the engine to de-rate. This left us basically stranded 3 hours from home and with two toddlers. Limped the vehicle into Grapevine Ford and 530 pm and the service department was able to get us in and check the problem quickly. Thanks to their willingness to help we were able to drive out right before 700 pm with a fixed vehicle. Haven’t been to many service departments that would handle the situation like that. More

Great service Just had my company truck service at grapevine ford. I strongly recommend their service center. I will do business here in the future. Thanks for you Just had my company truck service at grapevine ford. I strongly recommend their service center. I will do business here in the future. Thanks for your help Kevin More

Fleet Service Kevin Magee is good at calling me back with the problems on any of our fleet trucks that I have had to bring in for services work. He make sure I have Kevin Magee is good at calling me back with the problems on any of our fleet trucks that I have had to bring in for services work. He make sure I have all the information I need about the problems and what is needed to fix it. He is very helpful when it comes to any question I have about warranty work. The service work is always done ASAP since I'm a fleet customer. More

Awesome service!! Grapevine Ford is a super bowl team of employees! Every employee I dealt with gave spectacular service and that’s why I continually return to do busin Grapevine Ford is a super bowl team of employees! Every employee I dealt with gave spectacular service and that’s why I continually return to do business with these folks. More

Faster than I expected Andrew B. did a great job. First, he reached back out to me after I had met with previously about a possible purchase. When I said let’s do it, it w Andrew B. did a great job. First, he reached back out to me after I had met with previously about a possible purchase. When I said let’s do it, it was 6:30 pm, and I was at the house. He sent me application for credit, let me know immediately when it was approved, and started all paperwork. I didn’t even leave my house until 7:45 pm, arrived at dealership at 8:10 pm, and was driving away in new vehicle by 8:45 pm. Easy as could be!! Great job Andrew! More

Good experience Better than most dealerships I will use them again Keep up the great work and expedited process. Will buy again for next car Yay booger Better than most dealerships I will use them again Keep up the great work and expedited process. Will buy again for next car Yay booger More

Shady offerings I was working a purchase on a 2 year old vehicle. Price asked was fair and they weren't willing to negotiate, but as I said it was fair. I was present I was working a purchase on a 2 year old vehicle. Price asked was fair and they weren't willing to negotiate, but as I said it was fair. I was presented an offer that included a $2K service contract and $1199 fee to buff out some paint imperfections and add 1 key fob, with an 6.9% APR(I'm preapproved for <4% at my credit union). This was a turn-off for me. I decided to just pay cash outright and the salesman informed me that I would need to pay a $1000 fee to do so, since they would be losing revenue from financing. I decided to bounce. Turned out well as I found a vehicle that was one yr newer and they gave me a 3.4% apr. I'm not saying their unscrupulous, but you need to watch the things they slide in that you dont request. More

Great service from Edward Sauceda Service Advisor Edward Sauceda when asking about my tires and oil change went over and beyond to answer questions with professionalism . He’s very kn Service Advisor Edward Sauceda when asking about my tires and oil change went over and beyond to answer questions with professionalism . He’s very knowledgeable. Thank you Eva Manhard More

Recall work I just got off the phone with the service manager, my Raptor needs recall work to replace a seatbelt bolt. It been there for a about a week and still I just got off the phone with the service manager, my Raptor needs recall work to replace a seatbelt bolt. It been there for a about a week and still has not been looked at . I keep hearing it will be looked at “tomorrow” except tomorrow never comes. I should have turned around and left when the kid demands my keys. More