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Grapevine Ford
Grapevine, TX
1,030 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 31, 2019
My New Car Purchase Great afternoon at Grapevine Ford purchasing new Vehicle for my wife. They were VERY busy, but did a wonderful job assisting me and keeping me informe Great afternoon at Grapevine Ford purchasing new Vehicle for my wife. They were VERY busy, but did a wonderful job assisting me and keeping me informed during my purchase. Everyone was helpful. 100% satisfied! Would highly recommend.them to all! More
by GoingGodsWay
Employees Worked With
Devin Beat - All Were Great!, Nikki Van Doran
March 30, 2019
Great staff & experience Alex helped me find the perfect car I was looking for and Daren and David helped me agree on a great price. Nolan in finance explained my warranty opt Alex helped me find the perfect car I was looking for and Daren and David helped me agree on a great price. Nolan in finance explained my warranty options and helped me pick the best one for me. More
by Vickie
Employees Worked With
Alex Popp, Daren Lewis, David Filmore, Nolan O’Brien
March 30, 2019
Nice and smooth Kevin and the crew made my experience very nice. I had to travel a long distance to get home, So they helped the process move right along to accommo Kevin and the crew made my experience very nice. I had to travel a long distance to get home, So they helped the process move right along to accommodate my needs. Great deal also! More
by Jet575
Employees Worked With
Kevin
March 30, 2019
Is “Certified Pre-Owned” really that great? I had a pretty good buying experience, however a few months later, I scheduled an appointment to have my F-150 King Ranch (certified preowned) to hav I had a pretty good buying experience, however a few months later, I scheduled an appointment to have my F-150 King Ranch (certified preowned) to have an oil change & a couple of minor covered repairs done. I left the truck with them Wednesday-Tuesday & was told the warranty work still was not done. I called to speak with a manager- they said they would call me back. 2weeks later- still no call! I picked up my truck 6 days after dropping off & was told I would still be in the “que” for my repairs. Now I’ve tried to get in touch with them, left message -NO response. I just want to know if they are going to honor the oh so great “Certified Pre-Owned” reason we didn’t buy from an individual & paid more for or not. I just want a call back! Still 3weeks later & no resolve. More
by KingRanch
Employees Worked With
Michael
March 29, 2019
Exemplary service! Michael Massey is an excellent sales representative for Grapevine Lincoln, a fine dealership. Michael will not pressure you and listens, and acts, on Michael Massey is an excellent sales representative for Grapevine Lincoln, a fine dealership. Michael will not pressure you and listens, and acts, on your personal preferences in a new Lincoln. When he could not find the Nautilus with my specific options on their lot, he did a search and found one for me... in Missouri! We agreed on a price and he had it shipped to Grapevine Lincoln. The car was exactly what I wanted, and the price was agreed upon with none of the usual car dealer drama. David in the finance department was prompt with the paperwork and thorough with details and answers to my questions. I highly recommend Grapevine Lincoln/Ford and, if you visit their Lincoln showroom, be sure to ask for Michael. More
by Dave W.
Employees Worked With
Michael Massey
March 27, 2019
Ford Recall Problem On 2013 F-150 Transmission Module Bob Leininger was just Excellent helping me with the Ford Recall on the defective transmission module replacement. I will recommend him to anyone that Bob Leininger was just Excellent helping me with the Ford Recall on the defective transmission module replacement. I will recommend him to anyone that has a problem with their Ford. He did a Great Job. Respectfully Yours, William L. Muirhead More
by muirhead,william#30
Employees Worked With
Amber Hollingsworth did a great job setting up my appointment on this Ford Recall.
March 26, 2019
Great service I have used Grapevine Lincoln services for oil changes and minor service needs for over 2 years now. As far as friendliness, price and quality go, you I have used Grapevine Lincoln services for oil changes and minor service needs for over 2 years now. As far as friendliness, price and quality go, you cannot beat them. More
by JTJ
Employees Worked With
Bridget Aley
March 25, 2019
Always good experience Thanks to Bob Leininger I always have a great experience with the service dept. I followed him from Lincoln side to ford side. That should tell you pl Thanks to Bob Leininger I always have a great experience with the service dept. I followed him from Lincoln side to ford side. That should tell you plenty. I called the Lincoln side one day when Bob was unavailable..that was a mistake. Won’t do that again. More
by Jbl
Employees Worked With
Bob Leininger
March 25, 2019
Bryan Dunnewin I will start by saying that Grapevine Fords service department is typically super busy. With that said, they got me through quickly and efficiently so I will start by saying that Grapevine Fords service department is typically super busy. With that said, they got me through quickly and efficiently so don't be too afraid of the long service lines. Bryan, who I worked with is far and away the best service advisor I have ever encountered. I have worked in dealerships selling cars and knew many service advisors personally, I never would have recommended any of them to someone. Before working with Bryan I operated on the assumption that all advisors cared about was just moving you along and out, but Bryan took his time with me as my truck had some weird things going on and stayed in constant communication with me. I have never requested a service advisor before when going to have any maintenance done, but I will from here on out because I only want to work with Bryan Dunnewin. More
by jbrown14
Employees Worked With
Bryan Dunnewin
March 23, 2019
Fast and easy to work with Chase and Zach were very easy to work with, understood my needs and made the process as painless as possible. Walked away with the vehicle I wanted at Chase and Zach were very easy to work with, understood my needs and made the process as painless as possible. Walked away with the vehicle I wanted at the price I was hoping for. More
by cam
Employees Worked With
Chase K, Zach Z.
